“Sensemaking” Is Not Just For Our Customers
Partners in Excellence
DECEMBER 20, 2021
Brent Adamson wrote an outstanding HBR article on “ Sensemaking For Sales.” One of the most important things Brent discusses is how customers tend to cope when faced so much high quality information. Customers tend to fall back on what they already know and have confidence in. It prioritizes simplicity over detail.
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