Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. In fact, 96% of consumers cite customer service as one of the keys to driving customer loyalty. This is an easy way to build customer satisfaction, which leads to customer loyalty.

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Sell Integrity

NOVEMBER 23, 2020

How do metrics like increased wallet share, loyalty, customer lifetime value and referrals sound? Research by Zendesk , for example, shows that superior customer service directly impacts purchasing decisions, buying behaviors and long-term revenue.

Strategy 117

Strategy Customer Loyalty Coaching 117

Sales Hacker

AUGUST 28, 2018

How much are companies leaving on the table when these pre-sale questions go unanswered? What’s the impact on customer loyalty when service levels fall below buyers’ expectations? Clearly, companies should work to close this costly gap with professional buyers. Still Thinking B2B vs. B2C? The case for live meetings.

Buyer 80

Buyer B2B B2C Survey 80

SugarCRM

AUGUST 19, 2019

The growing use of remote data sensors – or smart sensors – to enhance the capabilities of existing equipment is a great example of how smart companies are applying IoT technology at minimal cost. Expanding revenue through servitization.

Trends 20

Trends SugarCRM B2C CRM 20

Klozers

JUNE 5, 2014

The recent increase in the number of Online Reputation Management companies validates this, however smart companies have learned some simple strategies and techniques on how to deal with the Customers From Hell, and try to catch them before the problem escalates, let alone they post anything negative online.

Ideal Customer Profile 50

Ideal Customer Profile Customer Social Media CRM 50

Women Sales Pros

JUNE 7, 2019

Here are just a few examples of what “value added” has meant in different industries: We will throw in some extra features or upgrades at no additional cost. Within these examples, you can identify free and low-cost add-ons as well as extra that might actually increase cost but improve quality, convenience or benefits to the customer.

Lead Rank 103

Lead Rank Lead Scoring Buyer Smart Company 103

Sales Hacker

JUNE 20, 2022

I have seen several examples of sellers who struggled before a recession and then something switched and they became high performers. It should be a chance to strengthen your team and create immense loyalty in them. Give them the tools to help make this easier for them. Think hard about firing/hiring. I have also seen the opposite.

Lead Rank 85

Lead Rank Lead Scoring Leads Marketing Qualified Lead 85