A coach should ride shotgun, not hog the driver’s seat
Selling Essentials RapidLearning Center
SEPTEMBER 13, 2023
Consider this scenario: Iris is new on Salim’s customer service team. Salim calms the customer and even gets a new order. She might say, “I want to have the highest customer service scores on the team,” which puts her struggle with irate customers in the context of a meaningful learning journey.
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