article thumbnail

A coach should ride shotgun, not hog the driver’s seat

Selling Essentials RapidLearning Center

Consider this scenario: Iris is new on Salim’s customer service team. Salim calms the customer and even gets a new order. She might say, “I want to have the highest customer service scores on the team,” which puts her struggle with irate customers in the context of a meaningful learning journey.

article thumbnail

How to use the marketing flywheel method to supercharge your business

Nutshell

No blog, video, or sales pitch is complete until the phrase “boost ROI” or “improve your net promoter score” is used. Delight: Companies delight their prospects by providing them with relevant and timely content, easy buying processes, and excellent customer service. It’s what we do.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Motivation: Let your people see who benefits from their work

Selling Essentials RapidLearning Center

To demonstrate your workers’ impact on customers, for example, you might reach out to your sales or customer service department for testimonials. This blog entry is adapted from the Rapid Learning module “Employee Motivation: The Surprising Power of ‘Line of Sight.” Wrzesniewski, A. and Dutton, J. 14-115).

article thumbnail

Focus on the Most Fascinating Thing | Sales Motivation and Sales.

The Sales Hunter

It was 2001, and I had just left a position in college administration for a brand-new career in commercial real estate. You can learn more and follow his “Business Motivation Blog” at www.JeffBeals.com. customer service. customer service. Mark Hunter is… Blogs We Follow. FREE Resources.

article thumbnail

Tom Pisello: The ROI Guy: CIO Priorities for 2011 Indicate.

The ROI Guy

Tom Pisello: The ROI Guy This blog is dedicated to the strategies and tools used by solution providers to better prove and improve the value of B2B solutions to frugal buyers - using diagnostic assessments, interactive white papers, ROI calculators and TCO comparisons. Alinean recognized by BtoB Magazine’s as one of To.

ROI 40
article thumbnail

What I Learned from Oprah about Customer Service ? Score More.

Score More Sales

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? Our Blog Is A Winner! TOP 50 SALES BLOGS. © Score More Sales 2001 - 2012. Sales Tips and Strategies to Grow Revenues. Consulting. by Lori Richardson on May 10, 2010.

article thumbnail

Why You Didn't Sell Anything This Week ? Score More Sales

Score More Sales

You were doing customer service all week. Our Blog Is A Winner! TOP 50 SALES BLOGS. © Score More Sales 2001 - 2012. Sales Tips and Strategies to Grow Revenues. Consulting. Why You Didn’t Sell Anything This Week. by Lori Richardson on September 22, 2011. Sales Questions? You were putting out fires.

Lead Rank 177