Sales and Marketing Management

MARCH 4, 2018

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. My company has experienced virtually no turnover among customer-contact employees.

Customer Service 286

Customer Service Retention Hiring Account 286

Sales and Marketing Management

MARCH 20, 2019

As such, many companies today are beginning to look with renewed interest at their most readily accessible talent pool when filling open roles: their own employees. Rather than battling for new hires in an uber-competitive job market, smart companies are moving to train and promote from within.

Face-to-face 296

Face-to-face Smart Company Loyalty Benefit 296

Hubspot Sales

MARCH 20, 2020

High-revenue growth companies are seeing the payoff; 54% of high-performing companies are using sales coaching more than in the past, and 60% use sales coaching as an integrated part of a sales training program. Here are the top five outcomes they experienced for their companies and their teams. A survey of 330 U.S.

Sales Coaching 106

Sales Coaching Research Coaching Sales Methodology 106

Anthony Cole Training

JUNE 22, 2011

Dont miss "5 Ways That Managers Can Impact Sales This Year in the May-June 2010 SalesforceXP magazine! Leadership Training (2). sales management training (4). Sales Training (5). training sales (25). Tony Cole, Founder and CEO of Anthony Cole Training Group. Sales and a Fish Story. Increase Sales (22).

Hiring 136

Hiring Ideal Customer Profile Webinar Metrics eBook 136

Hubspot Sales

AUGUST 25, 2018

A quick Google search or skim through your favorite sales blogs will show article upon article about how to hire the perfect reps, increase customer retention, and write the perfect sales job description -- for good reason. In 2010 -- a mere eight years ago -- 44% of respondents reported an average sales tenure of more than three years.

Hiring 111

Hiring Churn Survey Promotion 111

Hubspot Sales

OCTOBER 2, 2019

As a sales leader, your ability to develop and retain your sales reps is important to your company’s bottom line and future success. Employee retention in the sales field continues to be an issue. years , down by half from 2010. A sales performance management plan adds structure and accountability to your training process.

SAP 119

SAP Oracle Compensation Territories 119

SalesLoft

SEPTEMBER 17, 2019

Using empirical evidence and lessons learned from the last few major financial crises, Scott shares his advice on how companies can avoid repeating history and stay on the path of success. Similarly, today, you’ve got a generation of CFOs and CEOs that led companies through the 2009 recession, who are reporting results to Wall Street.

Hiring 40

Hiring Scale Quota Call-back 40