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Top 10 B2B Ecommerce Trends for 2023

Hubspot Sales

As a McKinsey & Company study found, 65% of B2B companies sold exclusively online in 2022. Mobile Optimization Will Be Vital Source The target audience for online retailers are using smartphones on a daily basis, so it's prudent for online retailers to optimize their ecommerce sites for mobile use.

Trends 99
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13 best invoicing software to facilitate your payment process in 2022

PandaDoc

That being said, customer service is usually a worrying problem for the company. Alongside this, the customer service is also lackluster. Customer reviews: Invoicera received a score of 7.7/10 Cons: The software is only relevant to those who work in retail or with a lot of inventory. 10 from TrustPilot.

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16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

mobile retail revenue is expected to be $339 billion in 2020, up from $207 billion in 2018. Augmented reality (AR) and virtual reality (VR) are helping eCommerce retailers overcome one of their biggest challenges – the fact that their customers cannot try on or experience products before buying them.

Trends 145
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20 Best Live Chat Software Platforms for Multiple Uses in 2022

LeadFuze

Some brands have been successful with Facebook chatbots to handle customer service, which allows them to cut costs. When you are at your computer, people might have questions about the product or service that they can’t find answers to. 63% of customers are more likely to come back when they have the option for live chat.

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What Are Inventory Management Solutions? – Apptivo

Apptivo

Warehouse Management is used for all online and offline retailers and retailing operations located in warehouses. The company is responsible for inventory management, maintenance of inventory, inventory management services, and maintaining inventory records. What Is Warehouse Management? What Is Lead Management Process?

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What is customer satisfaction, and why is it important?

Apptivo

Customer satisfaction and loyalty to your brand develop when companies consistently deliver on these four factors. Ongoing customer engagement initiatives. Effective post-purchase customer service. In short, companies need to deliver consistently across the whole customer journey. A superior product.

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6 Types of E-commerce Fraud

Pipeliner

Chargebacks happen when a cardholder turns to their credit or debit card provider to request that the retailer returns their funds because it has been linked to a disputed or fraudulent transaction. Firstly, they may ask a customer service representative at your business to change the address on the order prior to it being shipped.