Tony Hughes

NOVEMBER 4, 2018

We asked the participants what they believed the biggest challenges and burning issues are in Customer Experience, and we deliberately avoided steering the conversation toward CRM software. But CRM software quickly emerged as a burning issue and I made the comment that some research states 70% of CRM software implementations fail.

CRM 82

CRM Strategy Customer Epiphany 82

SugarCRM

OCTOBER 18, 2021

And they say CRM is the software that enables you to do that. Along the way, we have seen the term “CRM” change and grow to include many concepts like sales force automation, customer service automation, marketing automation, and many, many other related software categories. Sales software didn’t talk with service software at all.

CRM 49

CRM eGain Siebel Epiphany 49

Customer Centric Selling

JULY 28, 2014

” I had a client who sold a software application that enabled petroleum engineers to analyze seismic and geological data to make informed oil and gas exploration and drilling decisions. They had an epiphany! By Gary Walker, EVP of Channel Sales & Operations, CustomerCentric Selling® - The Sales Training Company.

Epiphany 61

Epiphany Prospecting Discount Engineering 61

Customer Centric Selling

JUNE 24, 2015

IBM taught me about hardware and software and I mistakenly thought my job was to educate buyers. Some scotch was involved and ultimately the epiphany came. Hardware and software were nothing more than means to an end and business owners didn’t need (nor want) to know all the esoteric details.

Epiphany 40

Epiphany Territories Call-back Small Business 40

Nutshell

NOVEMBER 25, 2020

Through innovative software , contacts and their behaviors can be tracked and segmented, dramatically boosting the effectiveness of a well-executed email marketing strategy. Sentence-case subject lines: The worst software we’ve ever seen 5 ways Nutshell outperforms comparably-prices CRMs. Skip ahead: What is email marketing?

Marketing 143

Marketing Webinar Metrics Email Marketing Top of Funnel 143

Tony Hughes

MARCH 19, 2018

In 2005 I was running the Australian region of a global software company and we did three of the four biggest deals globally for the corporation. He'd read my book three months earlier but didn't seem to have any kind of epiphany. If you valued this article, please hit the ‘like' and ‘share’ buttons below.

Forecasting 70

Forecasting Epiphany Competition Lead Rank 70

Chili Piper

AUGUST 27, 2018

I was looking for some serendipitous, universe-conspiring epiphany that made all the other schools look dwarf in their karate “skillness” in comparison to the one he chose. Want a heads up when we publish new articles about sales, like this one? This slow pace hurts the conversion rates and diminishes your overall brand.

Lead Rank 40

Lead Rank Top of Funnel Inbound Marketing Qualified Lead 40