Remove Banking Remove Customer Service Remove Retail Remove Training
article thumbnail

Excellent Customer Service Is Your Company’s Secret Weapon

Sell Integrity

In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.

article thumbnail

Adapter’s Advantage Podcast: Episode 12 Featuring Dustin Megill

Allego

In this episode, learning and development specialist Dustin Megill discusses how the wealth management and retail banking industry is changing. Dustin has almost twenty years of experience in the banking industry for premier organizations including Comerica, Bank of America, and Prudential Financial. From This Episode.

Banking 83
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Future of Customer Service Is Bright: Why Customer Service Enablement Is Game-Changing

Lessonly

Case in point, do any of these situations resonate with your customer service experiences? You locked yourself out of your bank account with too many failed password attempts, so you call the support line to confirm your identity and get back in. These types of customer service experiences are all common.

article thumbnail

Adapter’s Advantage Podcast: Episode 11 Featuring Dustin Megill

Allego

In this episode, learning and development specialist Dustin Megill discusses how the wealth management and retail banking industry is changing. Dustin has almost twenty years of experience in the banking industry for premier organizations including Comerica, Bank of America, and Prudential Financial. From This Episode.

Banking 62
article thumbnail

How Leading Financial Services Firms Use Miller Heiman Group to Bridge Service and Sales

Miller Heiman Group

The financial services industry has been rocked to its core by a number of recent developments: a series of reputational issues, a wave of heavy regulation from government agencies, the emergence of digital currencies, and nontraditional competitors, including PayPal and Venmo, entering the market.

Groups 64
article thumbnail

3 Tiers of Customer Value in the Product Management Maturity Model

Product Management University

It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments.

article thumbnail

Marketing Strategies That Work for Any Industry—and 2 Creative Ways to Fund Them

Smooth Sale

It is also true for retail stores. Integrate a BOPIS system to cater to both in-store and online customers. Among a list of services, they offer: Tutoring from trained industry experts. . Free services range from website building to market research. Group and individual training courses.