Blog Buyer Customer Service Sales Management 
Zendesk Sell
JANUARY 8, 2019
Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.
The Sales Hunter
SEPTEMBER 20, 2013
One of the easiest things sales managers and senior management can do is to call every person they know at a client company. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. Copyright 2013, Mark Hunter “The Sales Hunter.”
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The Sales Hunter
JANUARY 27, 2012
Sales Articles. Purchasing Departments and Buyers. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. 5 Sales Training Tips for Sales Managers AND Salespeople. The success you have in sales is dependent on your level of confidence. customer service.
The Sales Hunter
DECEMBER 22, 2011
Sales Articles. Purchasing Departments and Buyers. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. 6 Negotiating Secrets Buyers DON’T Want You to Know. I have the opportunity to talk with many buyers. Confessions from a buyer: 1. customer service.
Jeffrey Gitomer
JUNE 14, 2011
NOTE: Often at a business networking event everyone’s trying to sell – you gotta be able to wear either the buyer or seller hat, and listen for your opportunity. I work for a large company with a large sales force. Im the only sales man that reads Gitomer in my organisation that i know of. Get Sales Blog Updates.
Partners in Excellence
NOVEMBER 10, 2021
This mechanization of selling has created intriguing, hopefully unintended consequences, both for buyers and sellers. We’ve seem to have lost sight of the human being, both the buyer and the seller. The signals have been there for years–both with sellers and buyers. Each becomes a “widget” in the process.
Partners in Excellence
SEPTEMBER 12, 2022
” As we, sellers, look at the various pieces parts of selling—marketing, sales, customer service, etc—we tend to optimize these systems to achieve our separate goals. Since buyers don’t necessarily know or care about how our systems work, the onus is on sellers to figure this out.
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