The Spiff Blog

JANUARY 12, 2023

Your sales team spends more time keeping track of their own commission statements than they do selling. But here are some resources we recommend checking out to improve performance and rep experience by retooling your comp plans: 6 Signs Your Commission Management Solution is Working Against You. Get involved with hiring processes.

Compensation 67

Compensation Hiring Commission Face-to-face 67

Babette Ten Haken

SEPTEMBER 5, 2018

Then again, perhaps you are too busy chasing new opportunities, and ignore current customers. Are your own efforts in meeting client deadlines slowed, or non-existent, because they promptly pay invoices and your commission? You have the opportunity to create, manage and continuously deliver value added customer experience to clients.

Customer 109

Customer SME Retention Engineering 109

Lessonly

SEPTEMBER 8, 2021

With that said, the importance of training and development truly can’t be understated. Training strategies impact customer satisfaction, employee retention, employee engagement, and productivity to name just a few things. . So what is the importance of training for financial contact centers and the like?

Industry 26

Industry Training Banking Channels 26

Highspot

OCTOBER 30, 2023

Analyzing and comparing sales performance with the expected customer service standards allows you to pinpoint areas that need enhancement. Perhaps there’s a demographic you haven’t tapped into or a service angle you haven’t explored. Why Analyze Your Sales Performance? Regularly review and adjust.

Lead Rank 59

Lead Rank Lead Scoring Churn Top of Funnel 59

Janek Performance Group

APRIL 26, 2022

Skepticism is natural if you are a new solution provider, and the customer knows a salesperson was incentivized with a commission. In other words, they may be a paying customer, but they are not yet a client and they are far from being a champion. Let’s take a second and review this transaction through the eye of customer #35.

Account 62

Account Strategy Commission Referrals 62

Allbound

SEPTEMBER 12, 2018

Each of these companies operates a comprehensive partner program, providing benefits to their partners ranging from the free use of software to referral commissions—even helping them celebrate their wins on social media. Referral partners will generate and pass leads to your SaaS company in return for commission payments.

Commission 112

Commission Referrals Hubspot Marketo 112

The Spiff Blog

JULY 27, 2023

Here’s why: SDR Retention & Engagement 52% of companies reveal that the average tenure within their SDR organization is less than a year ( source ). Given this context, it’s clear why formalizing a career progression strategy would have a significant impact on SDR retention and engagement.

Hiring 73

Hiring Motivation Lead Rank Sales Qualified Lead 73

SalesLoft

MAY 21, 2019

In February 2019, we commissioned a study conducted by Forrester Consulting on behalf of SalesLoft to find out just how much ROI companies using our platform can enjoy. The aforementioned Forrester study demonstrated that SalesLoft increases rep retention by 50%. Myth 1: Lack of budget. Sales engagement technology pays for itself.

Scale 89

Scale Top of Funnel CRM Study 89

Nutshell

APRIL 23, 2020

Depending on your industry and the study you cite, research indicates that acquiring a new customer can be five to 25 times more expensive than keeping a current one. In addition, increasing customer retention rates by just 5% can increase profits by 35 to 95%. Poor relationships with customers lead to churn.

Churn 71

Churn Hiring Lead Rank Lead Scoring 71

SalesLoft

OCTOBER 19, 2023

It’s a repository of prospect and existing customer information plus every interaction they have with your organization across departments and channels (email, phone, website, social media, chatbot, etc.). There are several reasons your CRM may not be performing optimally, from a less-than-ideal implementation to a lack of user training.

System 52

System CRM SalesForce Hubspot 52

Smooth Sale

FEBRUARY 3, 2022

Upon agreeing to a fourth new job, I was advised up front by a female counterpart to take 100% commission in the hopes of making a decent income. . Growth Hackers – Helping businesses from all over the world grow with lead generation, growth marketing, conversion rate optimization, data analytics, user acquisition, retention and sales.

Hiring 78

Hiring Salary Webinar Metrics Education 78

Hubspot Sales

JUNE 5, 2019

In a channel sales model, a company sells through third partners -- affiliate partners (who get commission on each purchase), resellers, value-added providers (who typically bundle your product with their own), or another entity that doesn't work for it directly. Are their customers the right fit in terms of geography, use case, and size?

Channels 101

Channels Lead Rank Hiring Lead Scoring 101

LeadFuze

DECEMBER 31, 2021

Sales representatives will know a lot about their industry by the time they’re done with training. Risk of poor customer experience due to many handoffs.Additional costs from specialization. It’s hard to provide a great customer experience when there are so many people involved in the process.

Hiring 52

Hiring Lead Rank Scale How To 52

LeadFuze

DECEMBER 31, 2021

BDRs and SDRs work in different stages of the customer journey. My sales team is not just motivated by pay, but also commissions and bonuses. I had this idea that they would be happy with the high base salary plus commission rates because it’s all about how much money you make at the end of a day week month. The solution?

Ideal Customer Profile 52

Ideal Customer Profile Hiring Commission Sales Qualified Lead 52

Partners in Excellence

APRIL 25, 2017

” The ensuing discussion usually focuses on, “We aren’t meeting our numbers, we need to fix the compensation/commission system in order to make our numbers.” Even the training, tools, systems, processes, programs we provide are important levers to fixing sales performance. Compensation Drives Sales Behavior?

Compensation 53

Compensation Lead Rank System Commission 53

LeadFuze

MAY 17, 2021

He or she is in charge of a variety of functions within an organization, including setting sales goals, managing sales quotas, creating sales plans, monitoring progress, overseeing sales training, keeping an eye on key accounts, and recruiting, hiring, and mentoring sales reps. This does not include bonuses and commission.

Paid Content 98

Paid Content Sales Management Hiring Lead Rank 98

The Brooks Group

MAY 26, 2015

Customer and prospect alienation. Lost time and energy in hiring, training and retaining. Delivery and customer service problems. Describe a time you lost a longer-term customer. Describe a time you had to over-service an account that didn't mean much commission to you personally. What happened?

Hiring 40

Hiring Face-to-face Commission Territories 40

Sales Training Advice

FEBRUARY 22, 2017

I have worked with dozens of companies over the past several years and have been surprised at how many concentrate more on client acquisition than they do on client retention. This nifty quote, extracted from the Harvard Business Review, suggests that businesses would be wiser to keep their customers. Solidify Your Client Base.

Cold Calling 47

Cold Calling Discount Proposal Retention 47

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. Early in my AE career, the company I worked for was acquired and we were all told we had to go to another state for an entire month of training.

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130