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Customer Service Skills: Can You Repeat That? 

Lessonly

This is what most people think of when they think of customer service. I’m here to tell you that this is what it feels like some days, but in my almost 10 years of customer service experience, it’s way more than that. The customer is always right, view page 135 of your customer service training manual.” ) Sound familiar?

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Hard for you to say you’re sorry?

Sales and Marketing Management

After describing the service failure and the pain it caused in the organization, we asked everyone to rank the intensity of their negative feelings toward the supplier in the story. Often, people in B2B environments argue that emotional content only works in B2C and that just the facts matter in conversations with B2B customers.

Loyalty 234
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What is the Importance of CRM in the Healthcare Industry

Apptivo

Did you know there was a time when most of the illnesses were cured effortlessly through home remedies? As man brought about new evolutions and discovered noteworthy mysteries, we moved slowly towards civilization where experts in medicine were called upon to manage diseases that were not cured through home remedies. Customer Service.

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3 Reasons Why Your Sales Team Isn't Generating More Leads (And How to Fix It)

Sales and Marketing Management

These tips can help your sales team remedy below-the-surface mistakes and generate more business in the long run. Restructuring this plan might incentivize salespeople to devote more time to prospecting leads instead of earmarking their time for customer service work for existing clients.

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Are You Offering Your Customers the Best Service??

Smooth Sale

Should the situation above sound familiar, it could be worth asking yourself and answering, ‘Are you offering your customers the best possible service? If not, now is the time to prepare the right action and do something to remedy this situation. Related Blog Stories: How Do You See Effective Sales Training?

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What Is Your Sales Style?

MTD Sales Training

The Doctor thoroughly examines the patient (prospect), carefully diagnosis the illness (needs) and prescribes a remedy (solution). The Genie is an expert in after-the-sale customer service and building client loyalty. The Genie’s unyielding commitment to satisfy the customer eliminates competition and makes price a non-issue.

Remedy 219
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How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot Sales

Pricing models are finicky, and there's no one-size-fits-all remedy that any company can apply to see the results it wants. Start by setting clear and reasonable expectations that your customers can count on from the start of your relationship. Make sure your customer service infrastructure is active and effective.

Margin 103