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Smarter Commerce Grows Sales and Customer Loyalty

Score More Sales

I’ll be participating in a Twitter Chat later today (if you see this post after today, the link should route you to the archived chat). How to deal with all the many channels of communication and distribution. Share Smarter Commerce Grows Sales and Customer Loyalty originally appeared on Score More Sales on May 23, 2012.

Loyalty 201
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78 Customer Engagement Statistics

Zoominfo

Customer service interactions over Twitter have increased 250% in the last two years ( source ). 77% of strong omni-channel companies store customer data across channels, compared to 48% for weak omni-channel companies ( source ). On average 29% of B2B customers are fully engaged ( source ).

Customer 196
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Smarter Commerce Global Summit 6 Tips for Midmarket Companies

Score More Sales

A new addition to the event this year was a video short contest that the summit audience voted on via Twitter. I liked hearing about how Dannon – the yogurt folks, are using big data and predictive analytics to own the yogurt market. . Marketing Study Update. Procurement Study.

Company 208
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PowerViews with Christopher Hosford – CRM/Marketing Automation/Social Convergence

Pointclear

Christopher mentions Twitter’s recent launch of its self-serve ad platform similar to Google AdWords: marketers can go in with their credit cards and place ads. He adds, “I think more and more marketers are going to be looking, not only at earned media and owned media, but also paid media gains from Facebook, Twitter and the rest.”

CRM 178
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PowerViews with Chris Hosford – CRM/Marketing Automation/Social Convergence

Pointclear

Chris mentions Twitter’s recent launch of its self-serve ad platform similar to Google AdWords: marketers can go in with their credit cards and place ads. He adds, “I think more and more marketers are going to be looking, not only at earned media and owned media, but also paid media gains from Facebook, Twitter and the rest.”

CRM 133
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Prognostications And Wild Ass Guesses For 2015

Partners in Excellence

Go To Customer/Sales Deployment Models/Inside/Outside/Channel/Web/Hybrid. Analytics/Big Data. And the same ones that I saw in 2013, 2012………1980. Big Data/Analytics, Gamification, Social Selling, all the Marketing and Sales Automation tools……none of them existed in 1980! Customer Engagement.

Fashion 91
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Must Have iPad App for the Mobile Sales Rep

Fill the Funnel

The news gets even better with today’s (03/14/2012) release of a significant upgrade to SlideShark v1.5. Company exec’s stated that they net over 2 downloads every minute, 24×7 since SlideShark launched. It is with these new features that SlideShark moves into the “must-have” column.