Article B2C Customer Service Software 
Sales Hacker
JUNE 3, 2021
B2B vs B2C CRMs — let’s break it down. Because I had found success with the CRM I was using, I decided to use the same software I had built the landing page with as a CRM for my sales efforts since it collected all the basic prospect information I sought. Can you use the same CRM software for B2C and B2B purposes?
Lessonly
AUGUST 11, 2021
Combined, we’ve developed over 50 years of advanced customer service skills and built a customer service skills resume that includes: 300 active chats each per week. Average customer satisfaction scores of 4.8 The Lessonly Customer Service Philosophy. What is customer service to you?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Alice Heiman
NOVEMBER 22, 2022
By the way, the phrase I use all the time, “in working with other customers like you, one of the things we’ve found is…”. [15:17] 15:17] Let’s see if we can, in our case through software, put a framework around, okay, what are you trying to do? HBR Articles: End of Sales and Marketing: [link]. Why is that valuable?
LeadFuze
JULY 16, 2019
In the last few years, considerable attention has been paid to improving customer experience (CX) in the B2C world, however, research by Accenture Strategy makes it clear that CX is equally, if not more, important for B2B buyers as well. . Talking about expectations, B2B buyers seem to be much more demanding than B2C customers.
Hubspot Sales
MAY 24, 2023
In this article, you'll find what you can control and exactly how to do it. In this article: What is a closing call? For example, are you using great software to manage a project? Do you have a particularly strong customer service team? If you work for a B2C business, this step might not apply.
Gong.io
JULY 11, 2022
In this article, you’ll learn everything you need to know about inside sales, from team structures and salaries right through to inside sales processes and models. Inside sales (sometimes called remote sales or remote selling) is often the primary sales model for B2B, SaaS, tech, and certain high-ticket B2C sales teams.
Lessonly
OCTOBER 11, 2021
At Lessonly, we have the honor and the privilege of providing powerfully simple training and coaching software that helps sales teams tackle their biggest challenges. Using an online training software, like ours at Lessonly , can go a long way. 5 Common Pain Points for Sales Reps . We’re talking about Lessonly Skills , by the way.)
Expert insights. Personalized for you.
76 
Let's personalize your content