Cancellation, Customer Service and Objections

Rethinking the Value of Customer Service

SugarCRM

DECEMBER 23, 2021

Seeing how far customers could be pushed before they’d cancel a service or move to a competitor was often acceptable. If a customer registers a complaint, it’s not the end of the world. Usually, the more problems are solved by customer service, the more likely it is for customer engagement to increase.

Customer Service

Customer Service Lead Rank Lead Scoring Customer

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

Jeffrey Gitomer

AUGUST 10, 2011

Great post JG…I read a lot of your material, and this particular post is something that I’ve been working on with my team for a long time…getting past the objections long before they ever come up. Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Share this Post. SO TRUE Thanks!

Hiring

Hiring Training Social Media Loyalty

How to Talk with Customers during Coronavirus Fears

Alice Heiman

MARCH 12, 2020

As an example, look at the impact coronavirus has had on the tech industry : Dell, Amazon, Twitter, and Google have all announced some major actions (including work-from-home mandates and canceled events) in response to the outbreak. Coach your salespeople on how to handle sales objections. Listen: Listen carefully to the objection.

Customer

Customer How To Objections Cancellation

Is Your Quota Set Too High? Sales Training | Leadership Training.

Jeffrey Gitomer

SEPTEMBER 29, 2011

Filed Under: Attitude , Overcoming Objections , Sales , Sales Management Tagged With: corporate sales training , customer loyalty training , customer service training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , selling with social media. Speak Your Mind Cancel reply. Categories.

Quota

Quota Training Hiring Social Media

7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

Top of Funnel

Referrals - Best Way To Get Is To Give | Jeffrey Gitomer | Best Sales.

Jeffrey Gitomer

JANUARY 3, 2012

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Referrals

Referrals Hiring Social Media Loyalty

It's that time of year: "Call me back after the holidays." | Jeffrey.

Jeffrey Gitomer

DECEMBER 28, 2011

Tweet Share Call me after the holidays is not an objection. Stalls are twice as bad as objections. When you get a stall, you have to somehow dance around it, and then you still must find the real objection before you can proceed: What tactic will you use this holiday season? Speak Your Mind Cancel reply. Customer Loyalty.

Call-back

Call-back Hiring Social Media Loyalty

10.5 Attitude Buster Remedies | Sales Training | Leadership.

Jeffrey Gitomer

AUGUST 15, 2011

Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Speak Your Mind Cancel reply. Customer Loyalty.

Remedy

Remedy Hiring Training Social Media

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

Jeffrey Gitomer

FEBRUARY 14, 2012

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Loyalty Referrals

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

Jeffrey Gitomer

MAY 9, 2011

Customers cancel a big order: Weakening your personal belief or causing severe money problems — or both. Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Boss giving crap instead of support: Someone who says, “You better do it,” instead of, “I know you can do it.”

Hiring

Hiring Social Media Cancellation Loyalty

Starbucks | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Jeffrey Gitomer

FEBRUARY 27, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Antoine Dupont says: February 28, 2011 at 5:57 pm. So True…They seem to have been able to leave their Value intact amid everyone else competing on price. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar.

Hiring

Hiring Social Media Loyalty Cancellation

10.5 Ways To Adapt To Change | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

APRIL 13, 2011

Filed Under: Attitude , Leadership , Overcoming Objections , Sales , Sales Management , Success , Trust Tagged With: attitude training , building trust , customer service training , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , professional sales training , sales management training , success principles.

Hiring

Hiring Social Media Loyalty Cancellation

Three (more) fine lines of selling. | Top Sales Trainer | Best Sales.

Jeffrey Gitomer

MARCH 22, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO.

Hiring

Hiring Social Media Loyalty Cancellation

How Personal Information Leads To A Relationship (And To Sales.

Jeffrey Gitomer

MAY 18, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. uswah says: June 19, 2011 at 3:50 pm. salesmanship is the greatest tool in bussiness. post free classified. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management.

Hiring

Hiring Lead Rank Lead Scoring Leads

Triple The Power of Your Presentation By Asking Yourself These 8.

Jeffrey Gitomer

APRIL 19, 2011

Your objective is to deliver the message in such a way that the audience is compelled to act (buy). Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. What do I want the audience to do when I’m done? What do I want them to say to me (about me) when it’s over? Get Sales Blog Updates.

Hiring

Hiring Social Media Loyalty Referrals

"What Should I Say When The Customer Calls And He's Mad As Hell.

Jeffrey Gitomer

AUGUST 31, 2011

I think sometimes salespeople forget how maddening it to hear excuses and nonsense when they experience poor customer service. I challenge sales pros to keep their last awful customer service experience (as a consumer) in the back of their mind. Speak Your Mind Cancel reply. Customer Loyalty. Categories.

Hiring

Hiring Customer Social Media Loyalty

Join Me For The Launch Of Social BOOM! | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

MARCH 22, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Loyalty Networking

The Top 5.5 Things Sales Professionals Whine About | Top Sales.

Jeffrey Gitomer

MARCH 8, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Do you have a similar video regarding the topic of “listening”? Let me know. Thanks, Dave. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar.

Hiring

Hiring Social Media Loyalty Cancellation

How to Delight | Top Sales Trainer | Best Sales Trainer | Top.

Jeffrey Gitomer

FEBRUARY 21, 2011

Filed Under: Attitude , Customer Loyalty , Sales Tagged With: attitude training , book on attitude , customer loyalty training , customer service , customer service training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales blog , sales skills , selling skills.

Hiring

Hiring Social Media Loyalty How To

Why did the last five prospects say no? | Jeffrey Gitomer | Best Sales.

Jeffrey Gitomer

JANUARY 10, 2012

The knowledge it ads to your sales power will blow the price objection out of the water. I really like the idea of taking a customer along on sales calls as a testimonial. Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Looking for more answers to your sales questions? Click here. Categories.

Hiring

Hiring Prospecting Social Media Loyalty

The pizza philosophy. What toppings do you offer? | Sales Training.

Jeffrey Gitomer

AUGUST 3, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Of course, I got these observations from you! Thanks for being a mentor. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. MARCH 22/23.

Hiring

Hiring Training Social Media Loyalty

Want to Start Making an Attitude Change? | Top Sales Trainer | Best.

Jeffrey Gitomer

MARCH 14, 2011

Filed Under: Attitude , Sales Tagged With: attitude training , book on attitude , corporate sales training , customer loyalty training , customer service training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , sales , sales article , sales attitude , sales blog , the little gold book of yes attitude. Categories.

Hiring

Hiring Social Media Loyalty Cancellation

Relationships and Referrals | Top Sales Trainer | Best Sales Trainer.

Jeffrey Gitomer

FEBRUARY 18, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Guy says: February 20, 2011 at 4:55 pm. Gitomer gets it! Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting.

Referrals

Referrals Hiring Social Media Loyalty

11.5 Ways To Win Prospects And Contacts At A Networking Event.

Jeffrey Gitomer

OCTOBER 19, 2011

Filed Under: Attitude , Customer Loyalty , General , Generating Referrals , Sales Tagged With: attitude training , corporate sales training , little black book of connections , professional sales training , sales presentations , sales training , selling skills. Speak Your Mind Cancel reply. Customer Loyalty. Categories.

Networking

Networking Hiring Prospecting Social Media

San Marcos, TX - NOVEMBER 17/18 | Jeffrey Gitomer | Sales.

Jeffrey Gitomer

NOVEMBER 6, 2011

Filed Under: Attitude , Customer Loyalty , General , Leadership , My Books , Sales Tagged With: attitude training , book on attitude , corporate sales training , customer service , gitomer , Jeffrey gitomer , professional sales training , sales leadership , sales presentations , success principles. Speak Your Mind Cancel reply.

Hiring

Hiring Social Media Loyalty Cancellation

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

Jeffrey Gitomer

NOVEMBER 17, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Hiring

Hiring Social Media Loyalty Lead Rank

Forging a Career in Insurance Sales — The Complete Guide

Hubspot Sales

JUNE 29, 2023

Trust also helps you end objections like, “I want to think about it,” “I would like to talk to my business partner,” or “I don’t have the budget for this.” Using this information to spark conversations lets clients know you listen and they’ll trust you. Let clients take the driver's seat. The ability to listen is a superpower of closers.

Insurance

Insurance Insurance Salary Policies

Join Me in Raleigh, NC on March 8 & 9 | Jeffrey Gitomer | Sales.

Jeffrey Gitomer

MARCH 3, 2012

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Hotels Loyalty

This Week's Facebook Contest Winners | Sales Training.

Jeffrey Gitomer

AUGUST 30, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Filed Under: Social Media , Success Tagged With: attitude training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales presentations , social boom , success principles. Get Sales Blog Updates. Categories.

Facebook

Facebook Hiring Social Media Training

Cyber Monday Special ALL WEEK LONG At Gitomer.com! | Jeffrey.

Jeffrey Gitomer

NOVEMBER 28, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON.

Hiring

Hiring Social Media Loyalty Cancellation

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Jeffrey Gitomer

MARCH 3, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. I also like to ask, Where they went to school. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management.

Relationals

Relationals Hiring Social Media Loyalty

Take Stock: Gain A Realistic View Of What You Have Achieved.

Jeffrey Gitomer

MAY 5, 2011

Filed Under: Attitude , Overcoming Objections , Sales , Success Tagged With: attitude training , book on attitude , business social media , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , little black book of connections , overcoming objections , persuasion , sales attitude , sales leadership , selling skills , success principles.

Hiring

Hiring Social Media Loyalty Cancellation

Sign Up For My Yes! Attitude Webinar: February 29th, 2012 | Jeffrey.

Jeffrey Gitomer

FEBRUARY 22, 2012

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO.

Webinar Metrics

Webinar Metrics Hiring Social Media Loyalty

Where Are You in the Game of Sales? | Jeffrey Gitomer | Best Sales.

Jeffrey Gitomer

FEBRUARY 27, 2012

Filed Under: Attitude , Customer Loyalty , General , Leadership , My Books , Sales , Success Tagged With: attitude training , book on attitude , business social media , corporate sales training , customer service , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , sales presentations , sales training , success principles.

Hiring

Hiring Social Media Loyalty Cancellation

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

Jeffrey Gitomer

MAY 27, 2011

Filed Under: Attitude , Leadership , My Books Tagged With: attitude training , business social media , corporate sales training , customer loyalty training , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , sales management training , sales training. Speak Your Mind Cancel reply. Customer Loyalty.

Hiring

Hiring Social Media Loyalty Cancellation

What is an Outbound Call & How Do You Make Them Effectively?

Hubspot Sales

MAY 26, 2023

While an inbound caller is expecting to talk to someone, learn about a product they're genuinely interested in, or solve a problem via customer service or an upgrade, a person you outbound call won't be expecting you, might not have much time to hear you out, and might even not wish to talk with a salesperson over the phone.

Outbound

Outbound Inbound Cold Calling Buyer Persona

The Last Public Seminars of 2011 | Don't Miss Out! | Jeffrey Gitomer.

Jeffrey Gitomer

OCTOBER 24, 2011

Filed Under: General , My Books , Networking , Overcoming Objections , Sales Tagged With: attitude training , corporate sales training , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , sales blog , sales leadership , sales skills. Speak Your Mind Cancel reply. Customer Loyalty.

Hiring

Hiring Social Media Loyalty Cancellation

2012: The Year of The Webinar | Jeffrey Gitomer | Best Webinar.

Jeffrey Gitomer

JANUARY 31, 2012

21 – Overcoming and Preventing Objections. Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Maintain your momentum throughout the new year with timely insight at a steal of a value! Here’s the lineup for the year: Feb. 8 – Closing the Sale. 29 – YES! Get Sales Blog Updates.

Webinar Metrics

Webinar Metrics Hiring Social Media Loyalty

I Tweet, Therefore I Am! ~ It's a Turn It Into Money Webinar | | Sales.

Jeffrey Gitomer

SEPTEMBER 27, 2011

Filed Under: Attitude , Customer Loyalty , Jeffrey Webinar , Sales , Social Media Tagged With: attitude training , corporate sales training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , selling with social media , social boom , social media marketing. Speak Your Mind Cancel reply.

Webinar Metrics

Webinar Metrics Hiring Social Media Loyalty

Two Wrongs Don't Make a Right. How Right Are You? | Jeffrey.

Jeffrey Gitomer

FEBRUARY 9, 2012

Filed Under: Attitude , Customer Loyalty , General , Jeffrey Webinar , My Books , Sales , Success Tagged With: attitude training , book on attitude , customer loyalty training , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales leadership , sales skills , sales training , selling skills , success principles.

Hiring

Hiring Social Media Loyalty Cancellation

Can leaders influence without authority??Hardly. | Jeffrey Gitomer's.

Jeffrey Gitomer

JULY 21, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Filed Under: Attitude , Leadership , My Books , Sales Management , Success Tagged With: corporate sales training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales leadership , success principles. Categories.

Influencer

Influencer Hiring Social Media Loyalty

Sign Up For My February 8 Webinar - Closing the Sale [Space Is.

Jeffrey Gitomer

FEBRUARY 6, 2012

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO.

Webinar Metrics

Webinar Metrics Hiring Closing Social Media

Buy Social BOOM! Tomorrow Through Amazon.com For Special.

Jeffrey Gitomer

MARCH 28, 2011

Speak Your Mind Cancel reply. Customer Loyalty. Overcoming Objections. Get Sales Blog Updates. Categories. Select Category. Generating Referrals. Jeffrey Webinar. Leadership. Networking. Presenting. Sales Management. Sales Videos. Social Media. Uncategorized. Jeffrey Recommends. MARCH 22/23. London, ON. Denver, CO.

Hiring

Hiring Social Media Loyalty Cancellation

Get Your Cup of Sales Every Tuesday Morning | Jeffrey Gitomer.

Jeffrey Gitomer

JANUARY 12, 2012

Filed Under: Attitude , Customer Loyalty , General , Leadership , Sales , Success Tagged With: attitude training , corporate sales training , customer loyalty training , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales books , sales skills , success principles.

Hiring

Hiring Social Media Loyalty Distribution

Rethinking the Value of Customer Service

It's not about RESPONSE. It's about PREVENTION. | | Sales Training.

Trending Sources

How to Talk with Customers during Coronavirus Fears

Is Your Quota Set Too High? Sales Training | Leadership Training.

7 Must-Have Automated Documents for Sales Success

Referrals - Best Way To Get Is To Give | Jeffrey Gitomer | Best Sales.

It's that time of year: "Call me back after the holidays." | Jeffrey.

10.5 Attitude Buster Remedies | Sales Training | Leadership.

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

?Help! I'm Slumping, And I Can't Get A Sale!? | Jeffrey Gitomer's.

Starbucks | Top Sales Trainer | Best Sales Trainer | Top Leadership.

10.5 Ways To Adapt To Change | Jeffrey Gitomer's Sales Blog.

Three (more) fine lines of selling. | Top Sales Trainer | Best Sales.

How Personal Information Leads To A Relationship (And To Sales.

Triple The Power of Your Presentation By Asking Yourself These 8.

"What Should I Say When The Customer Calls And He's Mad As Hell.

Join Me For The Launch Of Social BOOM! | Jeffrey Gitomer's Sales.

The Top 5.5 Things Sales Professionals Whine About | Top Sales.

How to Delight | Top Sales Trainer | Best Sales Trainer | Top.

Why did the last five prospects say no? | Jeffrey Gitomer | Best Sales.

The pizza philosophy. What toppings do you offer? | Sales Training.

Want to Start Making an Attitude Change? | Top Sales Trainer | Best.

Relationships and Referrals | Top Sales Trainer | Best Sales Trainer.

11.5 Ways To Win Prospects And Contacts At A Networking Event.

San Marcos, TX - NOVEMBER 17/18 | Jeffrey Gitomer | Sales.

23.5 Characteristics of Trusted and Trustworthy People | Jeffrey.

Forging a Career in Insurance Sales — The Complete Guide

Join Me in Raleigh, NC on March 8 & 9 | Jeffrey Gitomer | Sales.

This Week's Facebook Contest Winners | Sales Training.

Cyber Monday Special ALL WEEK LONG At Gitomer.com! | Jeffrey.

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Take Stock: Gain A Realistic View Of What You Have Achieved.

Sign Up For My Yes! Attitude Webinar: February 29th, 2012 | Jeffrey.

Where Are You in the Game of Sales? | Jeffrey Gitomer | Best Sales.

The Lost Secret of Leadership | Jeffrey Gitomer's Sales Blog | Sales.

What is an Outbound Call & How Do You Make Them Effectively?

The Last Public Seminars of 2011 | Don't Miss Out! | Jeffrey Gitomer.

2012: The Year of The Webinar | Jeffrey Gitomer | Best Webinar.

I Tweet, Therefore I Am! ~ It's a Turn It Into Money Webinar | | Sales.

Two Wrongs Don't Make a Right. How Right Are You? | Jeffrey.

Can leaders influence without authority??Hardly. | Jeffrey Gitomer's.

Sign Up For My February 8 Webinar - Closing the Sale [Space Is.

Buy Social BOOM! Tomorrow Through Amazon.com For Special.

Get Your Cup of Sales Every Tuesday Morning | Jeffrey Gitomer.

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