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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

The flowering of virtual sales channels and tools flies in the face of four myths, as documented by Bain & Company’s recent survey, conducted with Dynata, of more than 300 B2B buyers and sellers in the US, UK and Canada. Building a successful virtual sales engine also may require shifting the mindset of the sales staff.

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What Does It Take to Offer a Great Customer Service Experience?

SugarCRM

It’s how the customer is treated under these circumstances that defines a great customer service experience. Can’t you just hire the right number of service people, train them, and have them follow a documented process? Yes, you do need a service process in place along with properly trained people.

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Are You Ready to Optimize Your Website to Increase Traffic and Sales?

Smooth Sale

It includes using keywords in your titles and descriptions so that search engines can easily find your site. Avoid stuffing your titles and descriptions with too many keywords, as doing so will result in a lower ranking from search engines. In addition, using high-quality images will also help improve your search engine ranking.

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7 Must-Have Automated Documents for Sales Success

Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce.

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Informal vs. formal learning: What’s the difference?

BrainShark

Organizations looking into employee education programs, professional development tools like sales enablement software, or learning management systems (LMS) often wonder whether formal or informal learning, or some blend of the two, is right for their teams. . Related: The Best Enterprise LMS 2.0 for Training and Knowledge Retention.

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Top 7 Pipedrive alternatives for small and midsize businesses

PandaDoc

Lastly, before we begin our comparison, it’s important to highlight that we speak from experience here: The integration between Pipedrive and PandaDoc helps teams to align, finalize and sign documents much faster. Document storage ? ? 24/7 customer service ? ?. Our approach to sourcing data. Among these are: G2.com