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Proactive Customer Service: It’s Like Washing Your Dishes

Lessonly

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

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15 Skills Every Sales Associate Needs to Crush It

Hubspot Sales

Improve your communication skills by asking colleagues and customers for feedback on your ability to actively listen and provide helpful recommendations. Using a CRM is a more efficient way to maintain contact information than a spreadsheet or document because it allows for segmentation and automation. Customer-centric mindset.

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Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

Distribution pricing managers are typically focused mainly on product and customer segmentation to drive more favorable pricing and profit. Yet, value-added services can be some of the most effective ways to improve pricing and brand perception for a distributor and shouldn’t go overlooked buy pricing managers.

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How 2 Brands Successfully Shook Up Their Sales Strategy

Hubspot Sales

Up to that point, the company had invested mostly in its brick and mortar retail outlets, but that model had clearly run its course. The brand shifted its focus toward ecommerce and a direct to consumer sales strategy, connecting more immediately with customers online. The company also significantly stripped back its retail efforts.

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How to create an effective sales plan: Tips and examples

PandaDoc

This type of plan may include hiring and onboarding followed by sales training plans — or plans to introduce a new method of sales activity into your existing processes. Customer segment The customer segment sales plan is centered around identifying the target customers for a new product and creating a sales strategy to reach them.

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Informal vs. formal learning: What’s the difference?

BrainShark

It is what most people traditionally think of when they think of training. for Training and Knowledge Retention. At Brainshark (a Bigtincan company), we believe the training experience you choose should depend heavily on your organization’s needs, objectives, and challenges. Related: The Best Enterprise LMS 2.0

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4 Ways to Close More Sales By Changing Your Sales Process.

The Sales Hunter

Retail Sales Trends. Keep a log for two weeks and record in 10 minute segments what it is you do. Break your total sales process into segments. Segments might include “x” amount of time each week dealing with existing customers, “x” amount with prospects, “x” amount of time networking, etc.