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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. Such employees make up 75% of our team. What to do? Why does this approach make sense?

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5 Outcomes to Expect When You Implement Effective Sales Coaching [New Research]

Hubspot Sales

They must be "consciously competent," with the ability to sell successfully themselves, and also consciously understand how to build that same skill set in other sales reps. Image Source: Value Selling Associates. Improved employee retention rates. Sales rep retention is a hot topic. Are they meeting expectations?

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Youth, Lead Quality, Social Selling, Inside Sales and Outbound Marketing

Pointclear

Young people have grown up in an era of instantaneous, real time feedback, Nick said, so they expect to get answers immediately. Dave Stein, ES Research Group, How Much Social Selling Should Sales Reps be Doing? If so, you should probably be doing a lot of social selling. They especially want to know about their job performance.

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New Response Databases - Valuable Resource for B2B Marketers?

Pointclear

Ruth is Founder of eMarketing Strategy , a consulting practice that assists companies build their customer acquisition and retention strategies. Have a look at the reports here: 2009 and 2010. Today we're honored to have guest blogger Ruth Stevens share her thoughts on database marketing.

Resources 160
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What Contributes to Sales Success?

Anthony Cole Training

HOME ABOUT US SOLUTIONS INTEGRATED LEARNING CLIENT RESULTS FREE RESOURCES SHOPPING CONTACT US SALES BREW SALES FORCE ONE SELLING FOR LIFE. Does Your Team Need a Wake Up Call? Why Arent Your Salespeople Selling? 3 Lessons for Effective Communication in Selling. How to Sell (21). Selling (45). Tonys Top Ten.

Hiring 136
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Building Customer Relationships for Sales Success with Tracy De Cicco, Konposit

Igniting Sales Transformation

The importance of building and maintaining strong business relationships with prospects and customers is talked about often, and from my perspective this is an area of opportunity for salespeople, given how competitive it can be in selling today. She has also worked with the small & medium business market as well as with start-ups.

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Virtuous Cycle vs. Death Spiral with Scott Sands {Hey Salespeople Podcast}

SalesLoft

Are we setting up millennials for failure with territory assignments? Can you frame that up a little bit? We were a billion-dollar company, so we needed each salesperson to sell a million. If we have 10% fewer, we need them to sell 10% more. By 2010, that was down to 15 million. What’s the retention rate?

Hiring 40