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How to Track and Drive Productivity for Remote Sales and Customer Service Reps in 2019

Sales Hacker

The remote sales force and customer service team is officially here. The rise in remote work has created new challenges and opportunities for managers tasked with leading geographically dispersed teams. Sales and customer service teams are not immune to these larger trends. Coordination.

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Three Sales Management Practices that Chief Revenue Officers Can Use to Prepare Themselves for a Recession

Miller Heiman Group

Nearly half of American CFOs indicated they believed a recession would hit by mid-year 2020 in a Duke University/CFO Global Business Outlook survey released in June 2019. What does retention look like on your sales team? On average, seller retention is down 5% in 2019.

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Should I Have a Presentation to Share When I Am Prospecting?

The Sales Hunter

The presentation is to benefit the customer not to feed your ego. Still, this only applies to a long way down in the sales process. Sales managers and marketing fuel this obsession of presentations, because they feel it’s the only way they can bring value to the process. Sales Motivation Blog.

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Chorus.ai Launches AI-Based Recommendations That Highlight Key Coaching Moments and Deal Risks

SBI

Highlighted moments can include calls that managers need to coach reps on, deals that need to be reviewed based on value or risks, and conversations from which others can learn. Recommendations cuts through the noise to find the signal each manager should pay attention to.”

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Getting Ready for 2020: 4 Sales Enablement Trends You Should Have on Your Radar

Showpad

And yes, these are processes (plural), because you have to cover the entire process chain from marketing to sales to customer success/customer service. . Because the performance impact this one-fifth of organizations could achieve was double-digit for the first time in 2019: a 17.9% inprovement in win rates and 11.8%

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How Powerful are Your Conversations with Customers in Crisis?

Miller Heiman Group

The Sales Conversation Metric evaluates how well your sellers deliver perspective to your customers, compared to the performance of the 1,000 global sales organizations that participated in the 2019 World-Class Sales Practices Study. Consistently conduct mutually valuable sales calls.

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Want Better Sales Conversations? This Diagnostic Shows You How

Miller Heiman Group

The Sales Conversation Metric evaluates how well your sellers deliver perspective to your customers, compared to the performance of the 1,000 global sales organizations that participated in the 2019 World-Class Sales Practices Study. Consistently conduct mutually-valuable sales calls.