The Sales Hunter

APRIL 11, 2013

Provide senior management in advance an agenda of the meeting that includes the following: Key items we need to cover, including a copy of the presentation you will be giving on the call. Items of concern the customer may bring up. Brief overview of the customer’s performance with your company.

Meeting 213

Meeting Customer Cold Calling Consultative Selling 213

Jeffrey Gitomer

APRIL 13, 2011

Filed Under: Attitude , Leadership , Overcoming Objections , Sales , Sales Management , Success , Trust Tagged With: attitude training , building trust , customer service training , establishing trust , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , professional sales training , sales management training , success principles.

Hiring 324

Hiring Social Media Loyalty Cancellation 324

Jeffrey Gitomer

MAY 27, 2011

Filed Under: Attitude , Leadership , My Books Tagged With: attitude training , business social media , corporate sales training , customer loyalty training , gitomer , Jeffrey gitomer , jefrrey gitomer , overcoming objections , sales management training , sales training. Get Sales Blog Updates.

Hiring 315

Hiring Social Media Loyalty Cancellation 315

The Sales Hunter

JANUARY 27, 2012

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. 5 Sales Training Tips for Sales Managers AND Salespeople. The success you have in sales is dependent on your level of confidence.

Sales Management 204

Sales Management Training Hiring Ideal Customer Profile 204

Jeffrey Gitomer

AUGUST 31, 2011

. “What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. You can begin to tell your story about what happened, but that’s not what the customer is looking for. Do they need it by tomorrow?

Hiring 318

Hiring Customer Social Media Loyalty 318

Jeffrey Gitomer

JUNE 14, 2011

Tweet Share To maximize your networking effectiveness, you must follow one simple rule: Rule A1A — go where your customers and prospect go, or are likely to be. This is the best place to learn about your product, your competition AND your customers at the same time. Your best customer(s) trade or professional association.

Networking 325

Networking Hiring Trade Show Social Media 325

Jeffrey Gitomer

JULY 7, 2011

Is your customer willing to take that risk by referring you? Here are a few deeper questions to ponder if you didn’t get what you asked for: What have you done to both earn the trust of AND reduce the risk of your customer? Get Sales Blog Updates. Customer Loyalty. Customer Loyalty. Sales Management.

Referrals 299

Referrals Hiring Social Media Loyalty 299

The Pipeline

OCTOBER 3, 2011

The Pipeline Renbor Sales Solutions Inc.s Customer Hot Potato – Sales eXchange – 117. Stored in Attitude , Business Acumen , Communication , Customer Care , Proactive , Sales eXchange , execution. With so many opportunities to ensure customer satisfaction, it is a wonder how some companies keep blowing it.

Pipeline 227

Pipeline Customer Demand Generation Agencies Hiring 227

The Sales Hunter

JULY 25, 2013

While sitting in a Starbucks, I couldn’t help but overhear a conversation going on next to me between a salesperson and customer. I can’t recall more than twice when the customer did any talking, and both of those times were on totally unrelated subjects — the weekend and the weather. ” Sales Motivation Blog.

Cold Calling 217

Cold Calling Selling Skills Customer Service Consultative Selling 217

The Sales Hunter

DECEMBER 23, 2011

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Motivation: Customers Will Always Pay More For Confidence. Customers want solutions. Customers buy confidence. FREE Resources.

Ideal Customer Profile 180

Ideal Customer Profile Motivation Customer Negotiation 180

The Sales Hunter

JANUARY 10, 2012

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. STOP Letting Customers Control Sales Negotiations. If your customers are controlling sales negotiations, you need a better plan. E-mail RSS.

Negotiation 190

Negotiation Ideal Customer Profile Customer Hiring 190

The Sales Hunter

NOVEMBER 13, 2012

Last week I found myself in a discussion with a sales manager regarding the subject of sales leadership and what does it really entail. Our discussion centered around the quality of the sales call, but it made me think about it from a different perspective. The measurement of sales leadership is in gaining new insights.

Sales Leadership 207

Sales Leadership Leads Marketing Qualified Lead Sales Process 207

Marc Wayshak

MAY 25, 2022

If so, you might often find yourself thinking, “I feel like with just a couple of small tweaks, we could be making so many more sales…”. One of the most common questions I get from sales managers is, “How can I make some small changes that will allow my sales team to sell significantly more?”. Scalable offering.

Hiring 62

Hiring Sales Management Training Lead Gen 62

Jeffrey Gitomer

APRIL 26, 2013

The post The Sale Re-defined appeared first on Jeffrey Gitomer’s Sales Blog.

Customer Service 198

Customer Service Training Sales Sales Management 198

A Sales Guy

OCTOBER 27, 2012

That’s almost 3 full years of blog posts. I knew I wanted to commemorate blog post 1,000 but I forgot. I was at the Sales 2.0 conference and got caught up in all that sales information goodness. In addition to getting caught up in the Sales 2.0 I hate first posts, thank god a blog only has one.

Hiring 109

Hiring Face-to-face Up-Sell Conference 109

Jeffrey Gitomer

APRIL 15, 2013

Why do customer service people always have to be right? . When a customer calls and has a question, a concern, a complaint, or needs an answer, the first words out of your mouth set the tone for the transaction. Not your customer, not your boss, not your mother, not your teacher, not your children.

Loyalty 184

Loyalty Training Customer Service Competition 184

Jeffrey Gitomer

JUNE 30, 2011

You, as the spectator (the customer), paid for and saw a one-hour performance. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Little Red Book of Sales Answers. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Categories. Leadership.

Hiring 234

Hiring Social Media Wireless Loyalty 234

The Sales Hunter

MAY 10, 2013

I can’t tell you the number of times I’ve heard salespeople and sales managers use what I refer to as the two deadly words in sales: “if” and “then.” It’s too easy for salespeople and even sales managers to believe if only something , then they could something.

Sales Leadership 199

Sales Leadership Consultative Selling Motivation Lead Rank 199

No More Cold Calling

AUGUST 24, 2017

Are sales managers really at fault? You don’t hear that phrase very often anymore, but account based sales reps still carry a bag. But it’s their managers who are left holding the bag when reps don’t meet or exceed quota. But it’s their managers who are left holding the bag when reps don’t meet or exceed quota.

Hiring 214

Hiring Account SalesForce Quota 214

No More Cold Calling

APRIL 1, 2014

What Are Your Customers Saying About You? I told them they just gave me a great idea for a blog post. Customer Service Still Matters. When we pay for a service, we have a right to expect efficiency and courtesy. Associations Enterprise Sales Management Salespeople Small Business' Comment Here.

Cold Calling 209

Cold Calling Small Business Small Business Enterprise 209

The Sales Hunter

JULY 4, 2017

One of the elements I enjoy is coaching salespeople and sales managers. In this role, I get to see up close what makes people tick. I’m always surprised when people ask me why they aren’t able to attract the really great clients. My response always begins with the need for the salesperson to first look […].

Customer 175

Customer Coaching Closing Sales Management 175

Jeffrey Gitomer

MAY 12, 2011

Want To Learn How To Sell To Tough Customers? Tweet Share If you’re having a hard time selling to tough customers, I have a solution for you. Here’s what you’ll learn: How to transform an angry customer into a loyal client. How to use email to resolve customer issues. Get Sales Blog Updates.

Hiring 220

Hiring Webinar Metrics Social Media Customer 220

Showpad

JULY 25, 2019

A coach sets the tone for success, creates a strategy, and provides continuous sales training and support so the team can reach its full potential. In Sales, front line Sales managers take on the role of coaches, supporting and developing team members day in and day out in their sales execution.

Sales Management 53

Sales Management Face-to-face Scale Coaching 53

Babette Ten Haken

DECEMBER 17, 2018

Throughout the year, we sabotage customer outcomes in favor of our own priorities. Nonetheless, from our customers’ perspectives, we cycle back and forth throughout the year. Falling short, and then scrambling to recover, when delivering remarkable and enduring customer outcomes. Or, we have not met our sales quota.

Ideal Customer Profile 65

Ideal Customer Profile Customer SME Hiring 65

Jeffrey Gitomer

FEBRUARY 14, 2012

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Little Red Book of Sales Answers. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Speak Your Mind Cancel reply. Categories.

Hiring 255

Hiring Social Media Loyalty Referrals 255

Sell Integrity

MAY 13, 2021

Customer expectations are higher than ever. No wonder sales managers are worried about whether they have the teams in place to recapture lost ground and take advantage of a rebounding economy. Trust, that building block of relationship sales, comes down to integrity. 10 Selling Principles for Relationship Sales.

Customer 82

Customer Negotiation Lead Rank Lead Scoring 82

The Sales Hunter

JULY 12, 2013

Are their certain aspects the salesperson thinks you could be particularly helpful with or are there questions the salesperson thinks you should ask the customer? The sales manager is anxious to hear how the sales call went. Send a follow-up note to the customer and copy the salesperson.

Sales Leadership 216

Sales Leadership Cold Calling Consultative Selling Motivation 216

Partners in Excellence

NOVEMBER 14, 2022

First the pandemic, we and our customers had to discover new ways of working, engaging and moving forward. “Virtual” became the watchword for how things got done–whether it involved internal collaboration, partners, or customer engagement. Even dramatic reductions in numbers of sales people.

Outsourcing Services 141

Outsourcing Services Ideal Customer Profile Hiring Face-to-face 141

SalesFuel

MARCH 1, 2024

But that’s squandering the power email has to inspire and fuel loyalty among customers. How to Drive Loyalty with Email Campaign Marketing Email and Consumer Loyalty Drive Sales Before we dive into the how, let’s talk about why loyalty-driven email campaign marketing is worth it. What Email Traits Inspire Customer Loyalty?

Loyalty 52

Loyalty Campaigns Marketing Ideal Customer Profile 52

Partners in Excellence

JUNE 9, 2021

This impacts everything we do to try to engage our customers, creating value through their buying and usage journey. To effectively engage our prospects and customer, we have to rethink all our strategies and approaches in working with them. Marketing (and sales) inundate customers and prospects with endless emails, texts, phone calls.

Lead Rank 144

Lead Rank Channels Customer Service Sales Qualified Lead 144

criteria for success

MARCH 29, 2021

Happy Monday, Let's Talk Sales listeners! John is the Chief Marketing Officer at DialAmerica , a teleservices company that provides B2B and B2C customer engagement services across multiple industries. With over 36 years of experience at DialAmerica, he has held many sales and leadership roles. Subscribe to our blog !

Data 98

Data B2C Social Media Twitter 98

Jeffrey Gitomer

MARCH 22, 2011

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Little Red Book of Sales Answers. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Speak Your Mind Cancel reply. Categories.

Hiring 244

Hiring Social Media Loyalty Cancellation 244

Jeffrey Gitomer

AUGUST 15, 2011

Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Get Sales Blog Updates.

Remedy 334

Remedy Hiring Training Social Media 334

Janek Performance Group

MARCH 12, 2024

Sales executives and sales managers would agree that their sales teams need ongoing training, coaching and support to get to the top of the game and stay there. In a fiercely-competitive market, your sales reps should challenge themselves to learn more, achieve greater results and embrace new strategies.

Outsourcing Services 62

Outsourcing Services Training Hiring Workbooks 62

Jeffrey Gitomer

JANUARY 3, 2012

Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. Little Red Book of Sales Answers. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Speak Your Mind Cancel reply. Categories.

Referrals 228

Referrals Hiring Social Media Loyalty 228

Hubspot Sales

MAY 10, 2018

The reality of sales today is people are skeptical of companies and sales reps. They don’t care about your vision or data, they want to hear what your customers have to say. In a similar survey, 90% of respondents said they were more likely to purchase more if a company provided excellent customer service.

Churn 90

Churn Hubspot Top of Funnel Customer Service 90

Partners in Excellence

NOVEMBER 10, 2021

Over the past 15 plus years, in selling, the pendulum has swung very far in a direction to remove the “humanity” out of sales and selling. We’ve shifted many of our engagement strategies, focusing on our efficiency and less on the quality of the customer engagement. There is something right in what they are doing.

Film 136

Film Buyer Customer Service Customer 136