Babette Ten Haken

MAY 19, 2020

Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. Or your employer.

Retention 134

Retention Webinar Metrics Hiring Face-to-face 134

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

Retention 98

Retention Sales Coaching Coaching Scale 98

Nimble - Sales

DECEMBER 17, 2020

Omnichannel sales are the new norm, which is still a bit confusing for SMB and big corporations alike. Those who master it do better in customer acquisition, retention, converting sales, and boosting loyalty. The post 7 Steps To Omnichannel Sales: the Frictionless Conversion Booster appeared first on Nimble Blog.

Conversion 126

Conversion Loyalty Retention Sales 126

Babette Ten Haken

APRIL 30, 2020

Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. When yesterday’s “business development as usual” scripted conversations are amped up, these create a pandemic wall of noise.

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Steven Rosen

APRIL 20, 2024

In this Sales Leadership Awakening podcast, Gerilyn Horan , Hilton’s VP of Group Sales, shares strategies to become the best place to work In the world. She shares insights on creating a supportive environment and the importance of feedback, coaching, and company culture for employee engagement and retention.

Lead Rank 177

Lead Rank Lead Scoring How To Retention 177

Babette Ten Haken

MAY 7, 2020

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. Click on this link for a complimentary 15-minute conversation. Or, are any of you asking yourselves the same questions? You are not alone.

Pivotal 93

Pivotal Retention Strategy Churn 93

Babette Ten Haken

JULY 31, 2019

What do your customer retention stories sound like? Do you know the story of what happens to clients, after that new contract lands in-house, for post-sale execution? If you plan to renew that contract at a later date, perhaps it makes sense to become invested in that post-sale story. Then, take action here.

Retention 96

Retention Ideal Customer Profile Customer SME 96

Understanding the Sales Force

FEBRUARY 20, 2024

Another “baseball is to sales” analogy shouldn’t surprise readers because I’ve already published more than 100 different articles over the past 19 years showing how selling is just like baseball. Quotas, pricing, margins, forecasts, conversions, quotes, close rates, meetings booked, average sale and more.

Revenue 193

Revenue Margin Sports Quota 193

Cience

DECEMBER 1, 2020

Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. Companies that neglect retention do so at their own risk. Why Is Customer Retention Important? Customer Retention Strategies.

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

SBI Growth

SEPTEMBER 27, 2013

Entering 2014, Sales and HR leaders face new trends causing turnover with top talent. This post offers solutions to Sales and HR leaders who ask this question: “How do we respond to demographic trends and retain top sales talent?” This tool is a practical guide to 10 conversations that will boost retention.

Sales Talent 300

Sales Talent Conversion Survey Salary 300

Sales Hacker

APRIL 19, 2022

In this article, I’ll outline the principles of compensation design , how to build sales compensation plans , and include resources to set OTEs and quotas that keep your reps happy and hungry for more. Why Sales Comp Planning is Key to Rep Retention. Who should be responsible for sales compensation planning?

Compensation 86

Compensation Retention Hiring Commission 86

Chorus.ai

OCTOBER 7, 2021

Our first-ever Elevate: Conversation Intelligence just wrapped, and what an event it was! Henry shared his take on the major challenges faced by today’s sales teams, and how the acquisition of Chorus was a critical component to making ZoomInfo the go-to GTM platform. Conversation Intelligence. But that wasn’t all. One example?

Conversion 118

Conversion Video Face-to-face Call-back 118

The Spiff Blog

SEPTEMBER 22, 2022

With a new year around the corner, it’s time to start thinking about your sales compensation plans for 2023. We recently sat down with Chris Semain, Principal and Tech Practice Leader at the Alexander Group to discuss the future of sales comp. Pivoting your focus mid-operating period rarely goes over well with the sales force.”.

Groups 67

Groups Conversion Commission Lead Rank 67

Apptivo

JUNE 21, 2023

Maintaining good relationships with the existing customer base plays a prominent role in customer satisfaction , thereby increasing the percentage of retention rate. Companies that use CRM systems have seen a 17% increase in lead conversions, a 16% boost in customer retention, and a 21% improvement in agent productivity (Source: WebFX ).

Retention 52

Retention CRM Customer Loyalty 52

Smooth Sale

JULY 20, 2022

Attract the Right Job Or Clientele: Business Discovery Includes Personalized Conversations. Upon accepting the idea that business discovery includes personalized conversations early in my career, I embraced the thought of trying it. The engagement leads to additional meetings and, ultimately, the first sale.

Conversion 78

Conversion Hiring Lead Rank Lead Scoring 78

Pipeliner

JUNE 7, 2020

Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. For most sales organizations, customer retention is a perennial problem that no company can claim to have solved. Some ask, “which is better: acquisition or retention?”, All of these.

Retention 86

Retention Strategy Customer Churn 86

Sales Hacker

FEBRUARY 1, 2021

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. That’s why closing this gap between what you hope the customer feels and their actual view about your product/service is at the heart of retention.

Retention 73

Retention Ideal Customer Profile Customer Decision Maker 73

Sales Hacker

SEPTEMBER 28, 2021

In this episode of the Sales Hacker Podcast, we have Hakim Myers , Business Recruiter at Nextdoor , where he recruits for people, finance, and legal functions for startups. Join us for a revealing conversation on sales and talent from the perspective of a recruiter in an executive search firm. powered by Sounder.

Retention 81

Retention Benefit Scale Hiring 81

Smooth Sale

APRIL 30, 2022

Attract The Right Job Or Clientele: Great Website Design Impacts Sales and Conversion Rates? NOTE: Gia Kessler provides today’s Guest Blog, Do you realize how great website design impacts sales and conversation rates. Website Design Impacts Sales and Conversion Rates. Sales and Conversion Rates.

Conversion 78

Conversion Hiring Top of Funnel Lead Rank 78

Babette Ten Haken

SEPTEMBER 19, 2018

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? Who actually owns the customer, pre-sale through post-sale? Out of sight.

Retention 75

Retention Ideal Customer Profile Customer Hiring 75

No More Cold Calling

JUNE 25, 2020

Are you looking for your B2B sales leads in all the wrong places? Is your sales team searching too many faces, looking for traces of prospects, instead of narrowing the search to recruit only your ideal clients? There’s a better way, but it takes guts and conviction from every sales leader. Your conversation shifts.

Lead Generation 409

Lead Generation B2B Lead Rank Lead Scoring 409

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? Set up an introductory conversation.

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

MARCH 28, 2019

Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. When we ask clients about our customer retention superpower, we often enter into an entirely different conversation about why clients value us.

Retention 72

Retention Ideal Customer Profile Customer SME 72

Partners in Excellence

APRIL 5, 2023

But as I sat through the conversation, I found myself growing increasingly frustrated. It seemed, unconsciously, the conversation around selling gravitates to SaaS selling. of the conversations I see in social media focus on SaaS selling. And now, PLG is creeping into the sales discussion.

Conversion 68

Conversion Small Business Small Business Up-Sell 68

Highspot

JULY 20, 2023

Managers juggle many duties, from taking care of current business to training new sales reps. At the same time, account executives must keep up with new product features and customer needs, manage their deals, and meet their sales goals. That’s where conversation intelligence can step in. What Is Conversation Intelligence?

Conversion 52

Conversion Hiring Software Software 52

Babette Ten Haken

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

Retention 61

Retention Customer Hiring SME 61

Keith Rosen

OCTOBER 13, 2017

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors? “Hi Mr./ Mrs. Client.

Retention 86

Retention Lead Rank Lead Scoring Hiring 86

Bernadette McClelland

DECEMBER 30, 2023

Sales Leadership At A Crossroad? I want more TOP LEVEL leaders of business to invest in their lower down leaders the way they want their leaders to invest in the business and give them someone who not only grows to know them and love them but helps shift and disrupt their patterns of thinking with provocative conversations and questions.

Sales Leadership 195

Sales Leadership Hiring Pivotal Loyalty 195

Mindtickle

JANUARY 4, 2023

For B2B sales teams, meeting customers’ needs and expectations has become more challenging than ever — and also more important. To meet these market demands and support revenue goals, companies must have deep insight into the front-line conversations their sales teams are having, as well as their team’s level of sales readiness.

Conversion 52

Conversion Lead Rank Hiring How To 52

Crunchbase

JANUARY 12, 2022

The world of B2B sales has undergone significant transformation over the past two years, and while some changes are starting to settle in as the new normal, I anticipate 2022 will bring yet another round of shifts. Virtual selling isn’t a fad—it’s a permanent shift in sales norms. Search less. Close more.

Retention 52

Retention Trends Intent Signal B2B 52

Partners in Excellence

MAY 11, 2017

Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. But how come we don’t see similar focus on Sales Person Retention? Makes sense!

Retention 53

Retention Churn Account Based Marketing Sales Cycle 53

LeadFuze

JUNE 29, 2021

However, much like warfare, if you charge into battle without a proper sales strategy, you’re running blind. What is a sales strategy. A sales strategy is plan that outlines how a business is going to sell its products or services. A sales strategy enables a company to position itself and its offering in a meaningful way.

Ideal Customer Profile 119

Ideal Customer Profile Lead Rank Lead Scoring Strategy 119

Babette Ten Haken

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution? Not the last thing in a sales close “To Do” list. Pre- and post-sale.

Retention 62

Retention Strategy Customer SME 62

Apptivo

APRIL 29, 2021

This scenario is very well relatable to your sales funnel where the bucket is the funnel itself and the water is the visitors on your website. Your sales funnel likely has leaks in it that cause your potential customers to leave and not make any purchase despite being interested in your product.

Top of Funnel 98

Top of Funnel Funnel Conversion Survey 98

Selling Essentials RapidLearning Center

FEBRUARY 17, 2021

The thing about conversational icebergs is, though, that people miss them all the time. In one study , Canadian researchers led by a McGill University professor interviewed volunteers about how much they recalled from past conversations, comparing their memory of what they said with what others said to them. Limited bandwidth.

Retention 59

Retention Customer Journal Call-back 59

SugarCRM

FEBRUARY 28, 2022

We also don’t have a clear picture of what causes the poor customer experiences impacting customer churn, satisfaction, and retention. With marketing under huge pressure to impact revenue and sales struggling to find new ways to approach customers, how do you ensure you’re on the right path? The Growing Role of AI.

Retention 49

Retention CRM Churn Customer 49

Babette Ten Haken

NOVEMBER 20, 2019

Customers sense that, by working with you, they become part of something bigger than just the initial sale of a product or service. Regardless of whether you sell or take care of clients, post-sale. Before they allow you to have a conversation with them. First, invitational stories generate a sense of community.

Ideal Customer Profile 58

Ideal Customer Profile Retention Education Benefit 58