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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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How to Train Olympic-Grade Support Reps Customer Service Software

Lessonly

I just love this store for so many reasons: low prices, the incentive to bring your own bags, and knowing I can get in and out in record time. So, how exactly do you train customer service reps to deliver service worthy of a gold medal? Why, through a customer service management system , of course.

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12 Examples of Smart Sales Goals to Guide Your Team

Highspot

12 examples of sales goals. Here’s how you apply the SMART style of goal setting: Specific : Don’t just say you want to grow your customer base or increase your sales revenue — explain how you plan to accomplish it. Measurable : Define the exact number you’re shooting for (i.e. 12 Examples of Sales Goals.

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The Anatomy of a Perfect Sales Email, According to Experts & Data

Hubspot Sales

Here’s an example. You’ve got a reliable place to get feedback, and your best customers are incentivized to become your brand advocates. Give a few slots every month or every quarter, and maybe an incentive like a gift card.” Colgan provides an example: Hi Sarah, I saw you’re spending over $60k p/month on paid ads.

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Culture vs. Quota: How the ‘Great Resignation’ is Changing Sales

Zoominfo

The apparel retail sector, for example, suffered employee attrition rates of almost 20%, along with fast-food and specialty retail (11%), casual restaurants (10%), and general and grocery retail (9%). For example, in the aerospace and defense sector, SpaceX had employee attrition rates of more than 21%, compared to 6.2%

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Why Social Media is so Important to Online Retail Businesses

Pipeliner

One prime example of how influencers can help a business is how Instant Pot ignored traditional marketing and instead used social media and blogs to raise awareness. The company sent out 200 free Instant Pots to various influencers and asked them to use them with no incentives issued. Social media is great for customer service.

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Sales Management Training: 9 Keys for a High-Velocity Team

Marc Wayshak

They want to know that even if they start out lower (such as in a business development rep position), they can achieve higher levels of success (moving on to be an account executive, for example). Align incentives. Aligning incentives is the backbone of any successful sales management training initiative. So there you have it.

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