Babette Ten Haken

JANUARY 3, 2019

And besides, your customer just may be investing in your imagination, as well. And if you are on a field service team or serve an internal customer service function, you continuously look at the daily, weekly and monthly aggregated topics comprising customer calls.

Ideal Customer Profile 71

Ideal Customer Profile Customer Retention SME 71

Babette Ten Haken

DECEMBER 10, 2018

Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. Enjoy this blog post?

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

SugarCRM

OCTOBER 27, 2022

That’s why we decided to sit down and craft this post to help recap the events that have taken place to ensure our community and customers who could not make it still have access to the announcements, keynotes, and overall highlights of the event! Adrian Swinscoe is a best-selling author on customer service, experience, and engagement.

Ideal Customer Profile 26

Ideal Customer Profile SugarCRM Customer Trends 26

Babette Ten Haken

NOVEMBER 12, 2018

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? We instinctively know that collaborative storytelling is profitable. Collaborative storytelling becomes profitable storytelling.

Ideal Customer Profile 89

Ideal Customer Profile Retention SME Compensation 89

Babette Ten Haken

OCTOBER 8, 2018

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Like a chemical equation, is the desired reaction balanced and controlled?

Ideal Customer Profile 88

Ideal Customer Profile Customer Chemicals SME 88

Babette Ten Haken

NOVEMBER 1, 2018

Consider that each employee touches some aspect of the customer acquisition and retention process. After all is said and done, collaborative revenue generation is part of everyone’s job function. Whether stated or not in an employee’s job description. Sounds pretty boring, doesn’t it? Have I got your attention?

Revenue 85

Revenue Retention SME Ideal Customer Profile 85

Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. First of all, customers continuously re-evaluate why they do business with us. Here’s why. Whether we are aware of their evaluations, or not.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

SEPTEMBER 26, 2018

Is your account base full of unintentionally acquired, potentially disposable clients? Take a good look. Disposable clients are historical in nature or easily acquired to fulfill quarterly quota. And then they stick around.

Ideal Customer Profile 74

Ideal Customer Profile SME Scale Hiring 74

Babette Ten Haken

OCTOBER 4, 2018

Over time, assumptions become dogma and are hard-wired into decision-making that impacts how we deliver to customers. Departmental factions negatively impact customer experience. Each day, departmental factions negatively impact workplace productivity and profitability. Eventually, factions perpetuate subtle assumptions.

Ideal Customer Profile 73

Ideal Customer Profile Customer Hiring Consumer 73

Babette Ten Haken

SEPTEMBER 20, 2018

All of us have toxic demanding customers in our client bases. These customers pride themselves in making our business lives difficult. However, we do have control over the situation. Let’s explore. First, they are predictable: they will challenge all proposed solutions. Even the simplest ones. Because everything has to be “their idea.”

Ideal Customer Profile 72

Ideal Customer Profile Strategy Customer SME 72

Babette Ten Haken

OCTOBER 10, 2018

Our customers find us professionally boring when we are completely boring. And our sentiments about our customers become very obvious. When current customers are good and bored with us, they are ripe for defection. Over time, we gradually become less than enthusiastic about serving them. For a number of reasons.

Ideal Customer Profile 70

Ideal Customer Profile Customer SME Hiring 70

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. Often, businesses remain blissfully unaware that employees perform at cross-purposes to one another.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

DECEMBER 17, 2018

Throughout the year, we sabotage customer outcomes in favor of our own priorities. Nonetheless, from our customers’ perspectives, we cycle back and forth throughout the year. Falling short, and then scrambling to recover, when delivering remarkable and enduring customer outcomes. Not intentionally, at least from our perspective.

Ideal Customer Profile 65

Ideal Customer Profile Customer SME Hiring 65

Babette Ten Haken

FEBRUARY 13, 2019

A valuable association chapter member experience is the lifeblood of an association chapter. Yet, like their business counterparts, state chapters of national associations can struggle to retain an actively engaged and growing membership.

Ideal Customer Profile 61

Ideal Customer Profile Guidelines Engineering Meeting 61

Babette Ten Haken

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration.

Ideal Customer Profile 61

Ideal Customer Profile Customer SME Positioning 61

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. Yes, sales people usually get all the glory. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Babette Ten Haken

AUGUST 13, 2018

It becomes a matter of how we leverage customer experience, long-term. Professional Zen is a valuable professional characteristic to have. Especially when the goal not only is to acquire clients, but also to retain them.

Customer 53

Customer SME Retention Quota 53

Babette Ten Haken

JUNE 25, 2018

Your customers do not care whether you make your quarterly numbers or fulfill your organization’s KPIs. And besides, your customers do not care about creating tremendous customer experiences… for you. They have their hands full with their own workplace issues, KPIs and deliverables.

Customer 54

Customer SME Retention Hiring 54

PandaDoc

JULY 14, 2020

That’s without mentioning your marketing efforts, or your customer service endeavors! So, how does a growing eComm erce business increase its customer base while still keeping current customers happy? Customer Management. No matter the type of business, customer retention is critical. Inventory Management.

Segment 52

Segment Call-back System Follow-up 52

SugarCRM

JULY 28, 2022

However, there were challenges along the way, both for many of our customers who were on the same journey and for us. Remote Is the “Old Normal” for Customer Service Teams. The customer service department was the least impacted organization for our customers and us.

CRM 26

CRM Webinar Metrics Meeting Strategy 26

Babette Ten Haken

FEBRUARY 11, 2019

Within this business growth strategy, no existing customer’s loyalty is ever assumed or taken for granted. . Regardless of the size of your organization or association. Value your client retention strategy as the foundational core of a solid business growth strategy. Isn’t it time?

Retention 16

Retention Ideal Customer Profile Strategy Lead Rank 16

Pipeliner

SEPTEMBER 29, 2020

When your sales reps close a deal virtually, it wouldn’t be a great idea to go back and forth with the customer to print, sign, and email the documents to complete paperwork. By using eSignature technology, your team can close deals with minimum paperwork by creating secure sales agreements.

Strategy 98

Strategy Top of Funnel Face-to-face Hiring 98

Babette Ten Haken

FEBRUARY 6, 2019

A workforce profitability strategy is more than a hiring strategy focused on preventing employee churn. Instead of churn prevention as the objective, employee co-investment in business growth becomes the goal. How are you communicating to employees that they are part of something bigger than themselves?

Hiring 82

Hiring Strategy Churn Scale 82

Babette Ten Haken

FEBRUARY 27, 2019

At least, that is what your sales team tells you. Except that new customer acquisition is, well, flat or nonexistent. And cash flow appears to be flowing, which means that customers are paying invoices on time. Business growth status quo happens. Or, are they? After all, your business has a pipeline full of repeat business.

Hiring 79

Hiring Ideal Customer Profile SME Scale 79

Babette Ten Haken

JANUARY 2, 2019

A solid workforce profitability strategy ultimately retains customers. Does your organization or association even consider the value of this strategy? I didn’t think so. At least not yet.

Ideal Customer Profile 78

Ideal Customer Profile Customer Hiring SME 78

Babette Ten Haken

JANUARY 14, 2019

A Happy New Year Strategy keeps your own professional development front and center throughout the year. Otherwise, it is too easy to be distracted by drama, disruptions and other people’s ideas of how you should spend your workday. Happiness is easier said than done.

Strategy 77

Strategy Ideal Customer Profile SME Retention 77

Babette Ten Haken

JANUARY 9, 2019

Is your business fostering artificial customer experiences due to reliance on technology as the primary interface for customer conversations? Listening strategies and tools for the voice of the customer can produce skewed insights. Are customers talking to bots and responding to prompts via digital interfaces?

Ideal Customer Profile 71

Ideal Customer Profile Conversion Customer SME 71

Babette Ten Haken

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? I recall a bunch of client conversations I had as a sales newbie. Or, are your (especially) front line employees considered to be disposable? Easily-replaced commodities in a numbers game?

Ideal Customer Profile 69

Ideal Customer Profile Customer Hiring Churn 69

Babette Ten Haken

JANUARY 21, 2019

The difference in reactions – and responses – is rooted in how your brain is hard-wired to think about continuously serving customers. Reading the words, collaborative business models, makes some leaders shudder. Yet, other leaders think: Why not? Now, some of you lead organizations with seemingly immutable business models.

Lead Rank 70

Lead Rank SME Ideal Customer Profile Resources 70

Babette Ten Haken

FEBRUARY 7, 2019

Are you part of a workforce where the emphasis is performing functionally, but not purposefully? Then, consider the cost of your employer’s business model and hiring strategy on not only your professional role driving workplace profitability. But also, your employee experience.

Hiring 63

Hiring Lead Rank Ideal Customer Profile Segment 63

Babette Ten Haken

JANUARY 23, 2019

While multiple factors contribute to employee flight risk , ultimately, maintaining “flighty” employees impacts the quality of delivering on your customer experience strategy. Inevitably, flight risk employees have a high probability of jumping their current employment ship.

Ideal Customer Profile 58

Ideal Customer Profile Strategy Customer SME 58

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Lead Rank 99

Lead Rank Top of Funnel Ideal Customer Profile Sales Qualified Lead 99

Babette Ten Haken

JANUARY 28, 2019

Now, those of you on the sales, marketing and even HR side of the table may feel you get a free pass out of this conversation. If your colleagues and clients gave you a soft skills scorecard, how would they rate you? Typical hiring processes favor an extroverted “people person” who finds it easy to converse. With just about anyone.

Ideal Customer Profile 82

Ideal Customer Profile Decision Maker Engineering Hiring 82

Sales Hacker

DECEMBER 8, 2017

There’s more knowledge available to you right now as a sales professional than you can probably handle. Sales tools and automation capabilities are more advanced than ever before. In fact, in 2017 alone, we reported that a whopping 700 new SaaS sales technologies have been released.

Trends 97

Trends Outsourcing Services Top of Funnel Account Based Marketing 97

Babette Ten Haken

JANUARY 31, 2019

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive?

Proposal 70

Proposal Retention Ideal Customer Profile Engineering 70

Babette Ten Haken

FEBRUARY 14, 2019

Or, you achieve positive internal customer experiences which leave everyone feeling good, but not quite as profitably collaborative as intended. Profitable collaboration outcomes continue to be elusive to organizations and associations. Often, there is an either-or choice to be made.

Positioning 13

Positioning Ideal Customer Profile Guidelines Face-to-face 13

Sales Hacker

OCTOBER 7, 2021

What is your best piece of career advice for women in sales? Have integrity and do good work, but don’t let loyalty or being grateful to have “this” job keep you from taking risks and pursuing opportunities that increase your growth and impact. What would you tell a woman just starting a career in sales? Gregg, PhD.

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130