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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

That means marketers, sales professionals, operations people, and analysts all work in tandem to interact directly with customers – eliminating or greatly limiting involvement of customer service or account representatives. Put your whole team in a customer-facing role. Let me explain each one.

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Sales Strategy 101: The Ultimate Guide

Zoominfo

When developing a sales strategy, many leaders aren’t sure where to begin. Whether you’re starting from scratch or looking to revamp an existing sales strategy, creating campaigns based solely on instincts or assumptions is no longer acceptable. What is a Sales Strategy? What makes a sales strategy effective?

Strategy 130
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How to Motivate Your Sales Team & Improve Your Customer Service Experience with Dionne Mejer, #224

Vengreso

The demographics of who is entering the sales industry is quickly changing, which is making it clear that a one-size-fits all approach to sales training won’t work. Her innovative inside sales training tactics and proven approach gets her clients results every time. How should sales leaders train to improve the customer experience?

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5 Terrific Telesales Training Tips

Janek Performance Group

Despite videoconferencing and virtual selling, the telephone remains essential for connecting with clients and, especially, prospects. This is the essence of customer service. Need Dialogue Whether in person or on the phone, an effective questioning strategy is key. Since then, teleselling has been a staple of sales.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.

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4 Negotiation Strategies to Help Your Sales Process

Sales and Marketing Management

These four strategies can help your salespeople improve their process. If you have a solution that fits their needs, you can offer it to them in the exact context and phrasing of your prospect, ultimately leading to bigger and better sales. Today, he provides business planning, training and consultation to a variety of companies.