Remove Knowledge Base Remove Relationals Remove Software Remove Training
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How to improve help desk support via knowledge management

Apptivo

Support executives have to arm themselves with knowledge at their fingertips about every product and service, their pricing, all policies with regard to service, warranty and all probable faults that can be serviced, etc. Hence, evolved the knowledge management system as a key component of the Help Desk software.

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Why building a custom CRM is almost always a bad idea

Nutshell

By the end, you’ll know whether or not a custom CRM is the right choice for your business and which software options might be a better fit for your needs. Otherwise, you have to contract a software developer to create the application. As long as you can develop the software, you get complete say over its capabilities.

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Informal vs. formal learning: What’s the difference?

BrainShark

Organizations looking into employee education programs, professional development tools like sales enablement software, or learning management systems (LMS) often wonder whether formal or informal learning, or some blend of the two, is right for their teams. . It is what most people traditionally think of when they think of training.

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Why building a custom CRM is almost always a bad idea

Nutshell

By the end, you’ll know whether or not a custom CRM is the right choice for your business, and if not, which software options might be a better fit for your needs. A custom CRM is a CRM platform built from the ground up by in-house software delelopers or a contracted development team. Training costs. What Is a Custom CRM?

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Entrepreneurial Competency: What it Is & Why it Matters

Hubspot Sales

Call me short-sighted, but I didn’t see the ChatGPT train a comin’ to the degree that it did. I positioned myself as a human writer with first-hand experience and the ability to relate to readers — like really relate to them, not in some synthetic AI cosplaying way. Fortunately, this wasn’t the case.

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Website Activity: The Tools and Tactics to Track It

Hubspot Sales

Some kinds of web tracking and analysis software also allow you to pin down the specific companies that individual visitors work for to better bolster your outreach efforts. That's why website activity software is becoming a necessity. Here are some of the best website activity software available. HubSpot CRM. Price: Free.

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CRM Selection: Service and Cost

Pipeliner

When deciding on a CRM application—or actually for just about any software application—many companies consider “service” to be synonymous with “support.” Pipeliner also offers instant chat, our knowledge base and the product tour as additional support methods. Another vital aspect—related to cost as well—is transparency.

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