Trending Sources

Listen, Excellent Customer Service is Going to Become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. If customers are satisfied with the product and the standards of service they receive, they will return again – and again.

Excellent Customer Service Will Be THE Differentiator

Jonathan Farrington

So before I launch into today’s post, I think you will enjoy this: “ The Grocery Bagger ” Customer care has become the most important issue facing businesses in every market: Customer care programs come under a number of titles – customer services, customer satisfaction, customer focus, customer orientated etc. Staff. Profit.

Listen, Excellent Customer Service is going to become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Inconsistent Customer Care. What Is Customer Care? Customer Requirements. Staff.

Most Frequently Used Web Tool In My Tool Kit

Fill the Funnel

The most frequently used web tool in my tool kit currently is TimeTrade. As I began writing this series, I lined up a list of the newest, most interesting web tools that I have come across in the last few months. As I compiled the list of all twenty web tools that I will be sharing this month, I was shocked to realize that I have never written about TimeTrade.

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The Innovative Tool That's Transforming Customer Experience Training

The 1to1 Media Blog

Companies want customer-obsessed cultures that will help them differentiate in the age of the customer. But transforming a culture can be a challenge: It requires all employees to understand who their customers are, how customers perceive their interactions with the company, and what roles employees need to play in delivering the overall experience. Enter learning maps, which are fast becoming the centerpiece of small-group interactive training sessions at many companies.

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Why Millennials Don’t Care About Customer Service

Productivity and Motivational Tips for Inside Sale

In a Boston Consulting Group survey,  Millennials reported valuing “friendly service” much lower than other generations. ” A whopping 81% reported valuing the quick lines and fast service of high-end fast food over slower, “friendly” table service. It’s definitely not a productive set of values for customer service success.

Stop Using Your Brain as Your CRM

The Sales Hunter

Make a commitment to use the tools you have, and that includes your CRM system. Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department Sales Development Training Sales Motivation CRM customer customer service sales information Recording information is essential.

5 Techie Tools for Your Biz

Direct Sales Classroom

Editor's note: This month, Kelly digs in and gives you a handful of great tools you can start implementing right away. What are YOUR ideas for using this tool? This tool helped me switch over from a laptop that was on its deathbed to my new macbook without even a second glance. Picture inviting your newest team member to a folder on dropbox to begin their training!!

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Does My (non-sales) Department Need Sales Training?

Empowered Sales

As a professional sales training and consulting company, we train sales teams. We also provide sales training to lots of other departments… many of which don’t see themselves as engaged in actual selling. Many corporate departments other than sales can benefit from sales training… and, it doesn’t really matter whether the department is customer facing.

Giving more than lip service

Julie Hansen's Sales Blog

Uncategorized Act like a sales pro business tips customer service Julie Hansen objections rapport sales skills sales techniques sales tips sales tools sales training selling skills selling techniques selling tipsI knew the relationship was coming to an end yet I refused to accept it. After all that searching for the perfect “match” I dreaded going through the hassle of starting over. You might find something better,” friends consoled, but I knew in my heart the replacement would never live up to what I had. [.].

Social CRM is Really About Strategy Not Tools #SCRM

Social Media and Sales Strategy

Today’s social media podcast ( direct download here ) is focused on social customer relationship management. Social SCRM ( #SCRM on Twitter ) is really where sales and social media form a nexus point with customer service, leadership and community. Too many organizations fall in love with the tools but they should really be showing their customers and prospects that love.

Social CRM is Really About Strategy Not Tools #SCRM

Social Media and Sales Strategy

Today’s social media podcast ( direct download here ) is focused on social customer relationship management. Social SCRM ( #SCRM on Twitter ) is really where sales and social media form a nexus point with customer service, leadership and community. Too many organizations fall in love with the tools but they should really be showing their customers and prospects that love.

Sign Of A Healthy Sales Team Is An Empty Conference Room

Fill the Funnel

Conference rooms and weekly sales meetings are relics of a time without the internet, webcams, smartphones and powerful web tools. What and who were shaking things up with our customers and prospects? From time to time, some light sales training or techniques were able to be squeezed in. Presentation Tools Web Tools 45 minutes to an hour on average.

The Worlds Number 1 B2B Sales Tool

Klozers

Selling is nothing more than effective Communication and the telephone is the best communication tool ever. Furthermore your competition may just be using Professional Telephone Skills to target YOUR own customers. However: It is not the fault of Direct Mail we get flooded with junk mail. It is not the fault of email that people choose to send spam.

VIDEO: The Most Important Part of a Sales Presentation

The Sales Hunter

You must be able to deliver your entire sales presentation without any sales tools. It’s only when you are so comfortable in being able to deliver your presentation without material that you are capable enough to handle anything the customer might throw out you. Do you know what is the most important part of a sales presentation? You can’t. ” Sales Motivation Blog.

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Social CRM is Really About Strategy Not Tools #SCRM | Social.

Social Media and Sales Strategy

Social CRM is Really About Strategy Not Tools #SCRM. Today’s social media podcast ( direct download here ) is focused on social customer relationship management. Social SCRM ( #SCRM on Twitter ) is really where sales and social media form a nexus point with customer service, leadership and community. Speaking and Training. Sales Training. Contact.

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What’s the Sincerity Level of Your Message?

Jeffrey Gitomer's Sales Blog

Or they are trained to say it. Your marketing people, your ad agency, yada, yada) Anyone preparing “boring” marketing tools in this day and age should be forced to take that crap out on a sales call and see how CUSTOMERS perceive it or care ten cents about it. When customers walk in your store. When customers pay for something. When customers board the plane.

Sign Of A Healthy Sales Team Is An Empty Conference Room

Fill the Funnel

Conference rooms and weekly sales meetings are relics of a time without the internet, webcams, smartphones and powerful web tools. What and who were shaking things up with our customers and prospects? From time to time, some light sales training or techniques were able to be squeezed in. The sales forecast and trends should all be captured and available for all to see via your CRM and accounting tools. You should have in-depth reporting on every stage in your sales cycle, for every prospect and customer, in multiple formats and on multiple devices.

How Has Your Sales Process Changed?

The Sales Hunter

Too bad because your customers have changed. If your customers have changed, how do you expect to be successful if you haven’t changed too? I’ll go one step farther and say it’s not good enough to change just at the pace as your customers are changing. You actually have to be changing faster than them if you want to get ahead of your customers.

CRM is the Tool and Sales Follow Up is Key ? Score More Sales

Score More Sales

Training. CRM Is the Tool and Sales Follow Up Is Key. The same is true with any cloud-based (SaaS) tools to help you in your business – they must be used, and used properly for you and your company to benefit. We need to bring the value of the tools – whatever they are – to the sales reps and show them what is in it for them. Sales Tools. About. Consulting. Press.

How Are You Using The Power of First Impression? | Sales Training.

Jeffrey Gitomer's Sales Blog

Online Training. You probably believe you have the best product or service in the market – now tell me your business card is the BEST you have ever seen. They are looking to provide some value beyond their product or service to the customer. They are looking for something that will prove to the customer that they are superior to their competition. Store. Contact.

It's Time To Kill Social Media | Sales Motivation and Sales Training

The Sales Hunter

Training. It’s time we kill social media, especially if you’re using social media as a sales tool or prospecting technique. Internet platforms are very effective for generating business with both existing and new customers.  In my own business, I’ve been using these tools for years and I generate a tremendous amount of new business from them. If we look to first develop our overall strategy before determining what tools to use, we’re going to be far more effective.  customer. customers. customer service.

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Upcoming Webinar: Documenting the Quantitative Impact of Sales Training

Dave Stein's Blog

When you consider a typical enterprise, you’ll find that almost every department has a set of processes or procedures and metrics by which performance is measured: finance (GAAP), manufacturing (ISO 9000 and/or Six Sigma), customer service (customer satisfaction, such as Net Promoter), HR (employee retention, 360 degree surveys), logistics (throughput, on-time delivery), Information Technology (TCO: Total Cost of Ownership), and even marketing (direct marketing campaign conversion rates, for example). Measurement Sales Training CompaniesWhat’s the answer?

Upcoming Webinar: Documenting the Quantitative Impact of Sales Training

Dave Stein's Blog

When you consider a typical enterprise, you’ll find that almost every department has a set of processes or procedures and metrics by which performance is measured: finance (GAAP), manufacturing (ISO 9000 and/or Six Sigma), customer service (customer satisfaction, such as Net Promoter), HR (employee retention, 360 degree surveys), logistics (throughput, on-time delivery), Information Technology (TCO: Total Cost of Ownership), and even marketing (direct marketing campaign conversion rates, for example). Measurement Sales Training CompaniesWhat’s the answer?

Do We Set Our People Up For Failure?

Partners in Excellence

Fundamentally, we hire people to do something, we train them what to do, we provide them tools to “help” them perform, we measure them, and maybe  every once in a while we coach them.  How our sales people execute, is a direct result of what we tell them to do, train them to do, and what we measure them on. I’m pretty tough on sales people.

What I Learned from Oprah about Customer Service ? Score More.

Score More Sales

Training. What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? All told, it was a most fantastic weekend where it was reinforced to me: Don’t forget who your customers are. How do YOU treat your customers so that they talk about your business? Sales Tools. About. Press.

Your Voice is Saying A Lot

The Sales Hunter

In the world of sales, your voice is a vital tool!  I realize you probably already know this, but have you really paid close attention to your voice? This can give you at least an initial indication of what your voice sounds like to the customer. Blog Consultative Selling Customer Service Professional Selling Skills communicate non-verbal communication voice

Why SMART Goals in Sales and Life Fail

Increase Sales

Years ago when entering in some sales training and leadership training from Resource Associates Corporation , the curriculum included the SMART criteria.  If you want a proven goal setting and goal achievement tool, the Results Tool™ may help you. Credit: Gratisography. Most sales professionals have sales goals and in many instances these are mandated to be SMART goals.

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Time Available For Selling

Partners in Excellence

The most obvious, is the time actually spent with customers–in meetings, on the phone, on video conferences.  We also have to include the time they spend preparing for those meetings and in follow up.  Ideally, we’ve developed systems, processes and tools to minimize this.  Sales people may spend time developing marketing programs, or in customer service or support. 

Learning From Sales and Marketing Automation Vendors

Partners in Excellence

Two of the hottest markets for “tools” are Sales and Marketing Automation markets.  There are thousands of vendors/solutions, growing by 100’s every year.  10″s of billions are being spent to implement these tools. Your past history, relationships, even the fact you may be a customer are all meaningless.  themselves. All that counts is velocity. 

Stop Putting Process Over People

The Sales Blog

The first question asked: “I would hire the representative I spoke with if I owned a customer service company.” I was asked to choose a rating from 0 (strongly disagree) to 10 (strongly agree). I am always unhappy giving up an hour of my life to handle an issue that should be easily resolved in a few minutes. But this customer service representative wasn’t to blame.

Knowing Versus Doing

Partners in Excellence

There were some interesting comments on my post, Focus On The Customer–Magic Happens! Whether we are looking at sales, marketing, customer service or any type of sustained levels of high performance, more often than not, it seems we know what we should be doing–yet we consistently fail to execute. Everyone “knows” what to do. Do no more than the top two. 

Why You Can't Motivate Workers | Sales Motivation and Sales Training

The Sales Hunter

Training. In his new book  The Best Damn Management Book Ever: 9 Keys to Creating Self-Motivated High Achievers , Warren Greshes presents the notion that people cannot be motivated, that motivation only comes from within and savvy managers give their workers the tools, ideas and techniques to motivate themselves. ” Related posts: Stop Sacrificing Your Co-Workers: Sales Training Tip #411. customer. customers. customer service. sales training. sales training tip. training tip. About. FREE Resources. Hire Mark. Speaking.

Sales Training Tip with the Top Sales Tool for 2014

Customer Centric Selling

Sales Training Article: Top Sales Tool for 2014. Understanding how your customers are evolving and determining whether your sales team is keeping pace 3. This tool has been around for a few years now. You will have access to guides, templates and tools to help your BPM drive revenue. customer survey was launched and aggregated. The buyer is changing.

My Podcast Rant on Bad Infographics false stats and so-called.

Social Media and Sales Strategy

We cover everything from customers service, the dangers of believing what you see on Infographics, and my response to Peter Shankmans comments on “ Why All Social Media Experts Need To Die in a Fire.” Shankman points out the obvious: be a good marketer, be customer service orientated, don’t misspell stuff, don’t let an intern do your social media.

How Is Your Time Being Spent?

Partners in Excellence

Both they and we were shocked with the results, less than 20% of their time was being spent directly on customer related activities. Basically, it was the time most critical to finding new deals and helping the customer move through their buying process. Then we have to deliver superior service levels, solving their problems.  If we don’t, they will go to the sales person. 3. 

A New Look at an Established Sales Performance Improvement Player

Dave Stein's Blog

And we’ve rolled out a completely new set of software tools for sales people and sales managers. Stein:  What has been the reaction to the training from your customers? Stein:  The new software tools sound very exciting.  How do you see clients leveraging these new tools based on today’s market? Tell me a little about where you have been focusing?

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Sales Operations–Connecting Everything To Produce Results!

Partners in Excellence

Often it’s on how we maximize our impact in connecting with customers, or maximizing performance –organizationally or individually. But the Sales Operations and Enablement functions are critical in providing the ability for managers, executives, and leaders to do this.  It’s sales operations that provides the systems, tools, processes, training, and programs that sales people execute.  It’s sales operations that tracks the results, helping sales executives determine whether we are on track or take corrective actions in getting back on track.

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Dialing for Dollars Web Tool

Fill the Funnel

When I led the Large Corporate Accounts (LCA) inside team at Dell, my sales reps were tasked with making as many phone contacts as they possibly could to both existing customer as well as prospective customers. What I would have given to have this web tool available to me while at Dell. ” SalesDialers is a dynamic and feature rich web tool that you access via the Internet from any computer. Your sales reps are still talking to each individual client/prospect personally, for as long as necessary, providing excellent customer service along the way.

6 Things To Consider When Choosing Email List Technology

Fill the Funnel

Also, check to see what type of training they offer new subscribers. 4. Know whether you want software that is on your own server or if it can be a service that uses their server and understand how that affects functionality, price, and your own technology preparedness. Web Tools email technology features There are many very good technologies available from which to choose.

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