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Onboarding In Sales: Training + Leadership

Sales and Marketing Management

There is no one-size-fits-all model to selecting and training the top sales leader, so a holistic onboarding program needs to rely not only on training and sales tactics, but also on leadership and coaching. Training practices should start from the top-down, with leaders directing the selling methodology. Leaders, Take Part!

Hiring 234
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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s usually no short, practical training for solving specific client problems on the spot. Articulate.

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Selling In A “Knowledge Based” Economy

Partners in Excellence

We try to address these through providing better training, tools, systems, processes—but these seem to address the symptoms and not the core issue. If we are to compete and differentiate based on knowledge and experience, how do we build and retain a strong asset base of knowledge and experience?

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Getting virtual sales right involves far more than using digital tools. Reimagining Sales Coverage.

Lead Rank 339
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The 11 Best Sales Enablement Tools of 2022

Mindtickle

On top of that, without the proper tools, it’s hard to tell what problems make them miss their quota. But with sales enablement tools, you can understand the attitudes, content, and skills that help your sales reps reach their objectives. What to look for in a sales enablement tool. Only 43% of salespeople reach their quota.

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How to improve help desk support via knowledge management

Apptivo

Put simply, having a knowledge base to work from helps agents respond to and resolve issues faster. Keep it updated The toughest part of the knowledge base is creating one. This is even more challenging than creating a knowledge base. Assign owners to various Topics, Sections, Information, Guides, etc.

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Website Activity: The Tools and Tactics to Track It

Hubspot Sales

Here, we'll learn why it's important to track your website activity, how to go about doing it, and some of the tools available to support those efforts. That includes crucial contact points like blog posts, landing pages, and knowledge bases. Why You Should Track Your Website Activity.