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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. Once they consummate the sale, and the contract is signed, they hunt up their next deal. Then, post-sales customer support teams often find themselves in fire-fighting mode. Not how awesome the pre-sale activities and customer courtship are.

Retention 154
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Targeting Hit or Miss Storytelling Yields Hit or Miss Clients

Babette Ten Haken

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. And, if you are selling or engineering or managing a product, service, or system which offers a simple solution to a simple problem, you are easily caught in the Business Bermuda Triangle. Demand easily outpaces supply.

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3 Ways Your Value Added Customer Experience Efforts are not Valued

Babette Ten Haken

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? Because you move beyond the systems and processes which make you complacent. The sales-engineering interface®, where business and operations intersect, creates value added customer experience.

Customer 109
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The Adapter’s Advantage: Sam Richter Explores GenAI’s Impact on Sales

Allego

Generative AI has changed the game in sales. Increasingly, sales teams use it to personalize content, enhance sales training , improve onboarding, conduct competitive analysis, streamline sales communication, and more. And I think it’s going to change the game in sales. You mentioned the keyword: person.

Hiring 62
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Cold Calling in a Digitally Enabled Environment

Vendor Neutral

Cold calling is evolving, and performed correctly, it can be a valuable part of the sales process. From using a value-based selling strategy to creating a strategic cold calling system, learn the techniques that transform cold calling into an effective, thoughtful part of your overall sales strategy. REGISTER NOW.

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Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Why do lucrative companies continue with poor customer care instead of improving the system and possibly hiring more employees? 2) Have A System In Place. It is essential to have a system or process to deal with customer queries and complaints. Provide your employees with manuals and workshops. 3) Be Proactive: .

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A Potent Human Capital Strategy needs a Potent Client Retention Strategy

Babette Ten Haken

Otherwise, no matter how well marketing and sales efforts attempt to convince clients otherwise, your organization “looks” like everyone else’s. Yet, these systems are not quite human. ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI. That model is so, well, “yesterday.”