Remove 2018 Remove B2B Remove Channels Remove Customer Service
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Key B2B Sales Challenges for Supply Chain Companies

Sales and Marketing Management

In 2018, businesses can’t afford to fall behind the market, and they can’t afford not to maximize their operational efficiency. The following four sales obstacles were identified as the most persistent and the most troubling for B2B companies across the supply chain. Customer retention and loyalty.

B2B 195
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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. The definition of excellent customer service.

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15 Indispensable Company Research Tools for B2B Sales Reps

Zoominfo

In the world of B2B sales, company research is a critical aspect of any successful rep’s daily duties. As a B2B sales rep, the more you know about a prospect and their company, the easier it is to sell to them. The post 15 Indispensable Company Research Tools for B2B Sales Reps appeared first on ZoomInfo Blog.

Research 233
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3 Facts About B2B Buyer Experience You’re Probably Ignoring

Sales Hacker

This article outlines the results of a B2B Buyer Experience survey by TimeTrade. For many of us, that’s also the primary channel through which we make an increasing number of purchases. In the world of B2B sales, the conventional thinking has become especially stark. B2B Buyer Experience Survey Outline. The bottom-line?

Buyer 79
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5 Ways to Build Up Customer Loyalty

Zoominfo

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

Loyalty 130
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3 Technology Trends Disrupting and Improving Channel Marketing

Allbound

Channel marketing is changing, but not in the way you might expect. Like every other facet of sales and marketing, channel marketing is being affected by the rise of newer, faster, and better technology. The same pattern is now trickling into the channel marketing world. Zendesk for customer service.

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How B2B Customer Experience can Influence Sales Growth

LeadFuze

In the last few years, considerable attention has been paid to improving customer experience (CX) in the B2C world, however, research by Accenture Strategy makes it clear that CX is equally, if not more, important for B2B buyers as well. . Talking about expectations, B2B buyers seem to be much more demanding than B2C customers.