Remove 2020 Remove Customer Service Remove Training Remove Trends
article thumbnail

Top Sales Training Trends to Watch in 2022

Janek Performance Group

If 2020 was the year of the pandemic, 2021 was the year sellers adapted and turned the tide. From these conversations, our ongoing research, and studying the marketplace, we’ve seen the emergence of training trends that we implemented in 2021 and expect will grow in 2022. In addition, training materials needed to adjust.

Trends 118
article thumbnail

Sales Enablement Trends to Look Out for in 2020 and Beyond

Showpad

The ways in which trends ebb and flow affect just about every aspect of our personal and professional lives. Some of the most notable Sales enablement trends are things that directly pertain to the Sales cycle, while others will more broadly apply to Marketing, accounts, finance, and other areas of operations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Podcasts, Certifications, and Ebooks Galore: Our Favorite Content Picks from 2020

Lessonly

But, we’d be remiss to keep rolling full steam ahead without taking a moment to look back and reflect on some of our favorite content from 2020. . We kicked content creation into high-gear last year to offer customer service, sales, and training leaders with resources that range from podcasts and ebooks, to coloring pages and certifications.

eBook 48
article thumbnail

10 Topics to Include in Every Customer Service Training Manual

Lessonly

This two-part series explores the importance of building a customer service training manual. Part one shares five signs it’s time to refresh your manual, and part two highlights 10 topics you should consider including in your customer service training manual template for the new year. Definition of service.

article thumbnail

Inside sales job descriptions you can steal in 2020

Close.io

In this post, we’re sharing three inside sales job descriptions that you can steal and personalize for your business in order to attract the right sales talent in 2020! You have experience working in or a customer-focused role and have expert customer service skills. Assist in the development of sales training materials.

article thumbnail

Why Great Outputs Start With Great Inputs: 3 Things Personal Wellness and Customer Service Training Software Have In Common

Lessonly

We’re about a week into this fresh decade, and many folks are dreaming up big goals for a healthier 2020. A trend I’m already seeing in organizations is a revamp of their client relations and customer care strategies. In the same way, customer service reps will only ever be as good as their training.

article thumbnail

How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

And this dynamic has merely accelerated a long-term trend of B2B companies shifting their sales capacity from field-based to virtual models. One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal.

Lead Rank 339