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5 CRM tricks to help you put a smile on your customers' faces

Close.io

Too often businesses use their CRM software simply to keep a record of their customer interactions, or to store their contact information. In this article, we will give you some concrete insights on going beyond the usual service standards to wow your customers and put a smile on their faces, using a few CRM hacks.

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Responding to the Digital Sales Shift

Sales and Marketing Management

Author: Paul Nolan Nick Kavadellas is thankful for golf, not only because he’s enjoyed playing it for years, but also because it is one of the few face-to-face selling tools he has continued using during the COVID-19 outbreak. The shift to less face-to-face interaction with customers and prospects isn’t a 2020 development.

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What is Inside Sales? Everything You Need to Know

Gong.io

These are the luxuries afforded to the typical inside sales rep. But aside from the obvious environmental difference, there’s a lot more that separates inside from outside sales teams, and that’s what we’re going to explore here. What is inside sales? . Inside sales vs. outside sales .

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How to Adapt & Succeed When Pivoting to an Inside Sales Strategy

Sales Hacker

One of the professions that’s seen the most pandemic upheaval due to COVID-19 is outside sales. Sellers who typically meet with clients and customers face-to-face have been forced to sell remotely. Fortunately, by leveraging a few inside sales best practices, outside sales reps can successfully pivot to remote sales.

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How To Become An Agile Inside Sales Rep

InsideSales.com

A great inside sales representative can deliver many wins for a sales team. In this article: About My Guest — Blake Johnston, CEO of The Outbound View. What Is Inside Sales? What Are Agile Inside Sales Professionals? The Importance of Having Agile Inside Sales Reps.

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Stay Relevant During an Industry Shift

SBI Growth

Here are three: Here is a New York Times article discussing how the trade show industry is getting flipped on its head. Here is a Fast Company article highlighting the tectonic shifts happening in Healthcare. Here is a Financial Times article explaining how the telecom industry is changing more now than it ever has.

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Growth Opportunities Exist in 2021: Here’s How to Find Them, According to HubSpot's Chief Customer Officer

Hubspot Sales

many are just trying to survive — after all, we are experiencing one of the biggest macroeconomic shocks most businesses have ever faced. Sales leaders in charge of new revenue growth have felt this change in their core. Teams that traditionally sold in person had to pivot to an inside sales model.

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