Understanding the Sales Force

JULY 6, 2022

I also found a similar pattern as I did when I searched for "top sales blogs" last month as part of my research for the article, The Top 12 Sales Blogs of 2022 That Make You Think and Sell More. There were lots of articles that had the top 5, 7, 10, 12, and 15 reasons why salespeople leave or quit their jobs.

Retention 193

Retention Customer Hubspot Compensation 193

Babette Ten Haken

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. Customer Unretention Syndrome results from 4 Sales Achilles Heels.

Retention 74

Retention Customer SME Engineering 74

MTD Sales Training

MARCH 22, 2013

As a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Retention 275

Retention Video Customer Sales 275

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. Yes, sales people usually get all the glory. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. Enjoy this blog post? Thank you!

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Retention Ideal Customer Profile Customer SME 61

Apptivo

DECEMBER 1, 2021

It includes customer conversion and customer retention. Customer conversion focuses on capturing new leads, moving them through the sales cycle, and finally, converting them to loyal customers. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business.

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Retention Churn Customer Loyalty 98

Partners in Excellence

MARCH 1, 2022

Ask any sales leaders, particularly those in SaaS based sales approaches, retention and growth in current customers is critical. We have all sorts of metrics focused on the issues of customer retention and growth. Many sales leaders would state, retention and growth is the most critical thing to sales success.

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Retention Churn Lead Rank Lead Scoring 67

SBI Growth

MARCH 31, 2020

Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted.

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Retention Customer Revenue Marketing 401

SBI Growth

MARCH 9, 2021

Since the turn of the millennium, mastering and perfecting the Customer Experience (CX) has been a goal for Marketing Leaders. Through CX strategy, leading revenue marketing teams will uncover areas of friction and process as a continuous feedback loop between.

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Retention Marketing Revenue Strategy 331

SBI Growth

MARCH 2, 2021

The most difficult challenge leaders will face in 2021 is motivating personnel. Even with a new prospect or a new project, for most employees, the outlook is another year of virtual meetings that highly resembles 2020. In this environment, how.

Motivation 229

Motivation Sales Talent Retention Meeting 229

Nimble - Sales

JULY 8, 2019

Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. The post 10 Foolproof Steps to Boost Customer Retention appeared first on Nimble Blog. If you provide them with the right products along with excellent services, they will always come back for more.

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Retention Customer Revenue Industry 100

Vendor Neutral

APRIL 22, 2021

Do You Have a Value Driven Strategy to Enhance Client Retention? It is little surprise client retention is so prominent in the minds of businesses leaders today. What is the role of value in these efforts, though, and what are some methods for improving retention in today’s selling landscape? Why Client Retention Matters.

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Retention Webinar Metrics Strategy Cancellation 59

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? Enjoy this blog post? Subscribe to my blog.

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Nimble - Sales

APRIL 28, 2020

The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog. Until just a few years back, problems of slow response times and unhelpful answers were major obstacles to […].

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Retention Customer Customer Service Industry 137

Sell Integrity

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation. Creating a Customer Retention Strategy: A Leadership Roadmap.

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Retention Strategy Customer Loyalty 82

Crunchbase

DECEMBER 28, 2021

We are honored to feature and promote their contribution on the Crunchbase blog. But while every business must focus on acquiring new customers from their target audience, customer retention gradually assumes an even more important role when it comes to marketing and brand identity. The problem with acquisition. Streamline onboarding.

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Retention Strategy Customer Top of Funnel 52

Nimble - Sales

JULY 24, 2019

Customer retention is much more valuable than customer acquisition. The post 10 Best Tips to Boost Customer Retention Rate appeared first on Nimble Blog. The post 10 Best Tips to Boost Customer Retention Rate appeared first on Nimble Blog.

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Retention Customer Up-Sell 90

Babette Ten Haken

MARCH 28, 2019

Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. When we ask clients about our customer retention superpower, we often enter into an entirely different conversation about why clients value us.

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Retention Ideal Customer Profile Customer SME 72

Babette Ten Haken

JANUARY 18, 2018

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. What could go wrong, post-sale? Besides, the post-sale care and feeding of those valuable clients is SEJ: Someone Else’s Job. We all know that customer acquisition costs as much as 5 times the cost of customer retention.

Sports 74

Sports Retention Customer Compensation 74

Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Scenario 3: Post-sale customer support teams update us about various customer issues, but we rush to first call the customer, asking: “Is everything ok? ”.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

MAY 29, 2019

What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” If so, think again.

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Retention Outsourcing Services Ideal Customer Profile Customer 69

Nimble - Sales

SEPTEMBER 17, 2019

Highly successful businesses understand the significant difference between customer acquisition and customer retention. The post Create a Marketing Strategy that Drives Customer Retention in These 7 Easy Steps appeared first on Nimble Blog. When you focus on your […].

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Retention Strategy Customer Marketing 105

MTD Sales Training

MARCH 22, 2013

As a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

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Retention Video Customer Sales 120

Score More Sales

SEPTEMBER 27, 2013

But how does this relate to midmarket sales teams? Does your sales team function in the same way? Are sales reps and account managers coached on effective listening skills so that prospects and customers really feel heard? Do customer-facing reps take actions that help ease a sales or up-sell opportunity?

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Retention Company Customer Lead Rank 254

Babette Ten Haken

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. Seeking common ground for communication, rather than sticking to discipline-specific terminology and buzz words, makes everyone part of the customer experience and customer retention story. Subscribe to my blog. Image source: Fotolia.

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Retention Customer Margin System 70

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. This is super-secret stuff.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

Babette Ten Haken

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. A potent client retention strategy flattens the concept of customer acquisition and retention. Otherwise, no matter how well marketing and sales efforts attempt to convince clients otherwise, your organization “looks” like everyone else’s.

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Retention Ideal Customer Profile Strategy Hiring 74

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. My One Millimeter Mindset blog post, “ Do Our Professional Labels create Positive Customer Experiences? Cast your vote.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

Retention 61

Retention Customer Hiring SME 61

CloserIQ

MARCH 4, 2019

Adopting new sales technology is a big deal. Whether you’re looking to switch from non-VoIP to VoIP phone systems , get the latest sales engagement software, purchase or enrich a lead database, invest in LinkedIn Sales Navigator, or otherwise, you’re making a major commitment. How Sales Technology Impacts Recruiting.

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Retention Hiring Sales Technology Sales Talent 61

DiscoverOrg Sales

MAY 12, 2016

So, we recently published a blog entitled, “ What You Won’t Learn from Books About Sales ,” and now here we are sharing our favorite books and blogs that can make your better at inside sales. Yes, best performing salespeople learn from experience and develop “grit” without the help of sales books. Here’s a classic.

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Inside Sales Ideal Customer Profile Lead Rank Account Based Marketing 120

Babette Ten Haken

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution? Not the last thing in a sales close “To Do” list. Pre- and post-sale.

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Retention Strategy Customer SME 62

Crunchbase

JANUARY 12, 2022

We are honored to feature and promote their contribution on the Crunchbase blog. The world of B2B sales has undergone significant transformation over the past two years, and while some changes are starting to settle in as the new normal, I anticipate 2022 will bring yet another round of shifts. Search less.

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Retention Trends Intent Signal B2B 52

Babette Ten Haken

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Babette Ten Haken

NOVEMBER 29, 2018

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Subscribe to my blog. You have an A, B and then Z model. Image source: Fotolia.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Sandler Training

SEPTEMBER 25, 2020

The global pandemic has highlighted the need for sales teams to focus appropriate amounts of selling time, effort, and energy on client retention. The post Client Retention Via Strengthening the Relationship: Key to Success in Chaotic Times appeared first on Sandler Training.

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Retention Energy Training Account 66

Babette Ten Haken

APRIL 4, 2018

Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. However, the first step in pivoting customer retention pain into business success is a function of how you “see” customer retention. Download here.

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Pivotal Retention Customer SME 65

Steven Rosen

JULY 24, 2023

How do you unleash the power of your sales leadership team? In the fast-paced and ever-evolving world of sales, success is dependent on the capabilities of the sales leadership team. I believe that investing in the development of this critical team is the best use of resources for any VP of Sales.

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Sales Leadership Retention SalesForce Objections 156