Nimble - Sales

APRIL 28, 2020

Did you know that 48% of customers are more likely to return to a website that is equipped with live chat? As a means to enhance customer service, live chat has taken the eCommerce industry by storm. The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog.

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Retention Customer Customer Service Industry 137

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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Customer Service Hiring Customer Hotels 90

Sell Integrity

OCTOBER 27, 2021

In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.

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Customer Service Customer Loyalty Banking 58

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? Enjoy this blog post?

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Churn Retention Ideal Customer Profile Strategy 80

Sell Integrity

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation. A 5-step roadmap to get you started.

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Retention Strategy Customer Loyalty 82

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers.

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Retention Ideal Customer Profile Strategy Customer 79

Babette Ten Haken

MARCH 28, 2019

Each of us has a customer retention superpower. And our unique qualities, actions, beliefs and behaviors keep customers glued to our sides, year after year. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. Subscribe to my blog.

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Retention Ideal Customer Profile Customer SME 72

CloserIQ

MARCH 4, 2019

Adopting new sales technology is a big deal. Whether you’re looking to switch from non-VoIP to VoIP phone systems , get the latest sales engagement software, purchase or enrich a lead database, invest in LinkedIn Sales Navigator, or otherwise, you’re making a major commitment. How Sales Technology Impacts Recruiting.

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Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. First of all, customers continuously re-evaluate why they do business with us. And third, our actions consistently fall short of customer expectations. Here’s why.

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Retention Ideal Customer Profile Customer SME 83

PandaDoc

AUGUST 26, 2020

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

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Churn Customer Service Loyalty Customer 59

Babette Ten Haken

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Let’s face it.

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Ideal Customer Profile Retention SME Hiring 71

Babette Ten Haken

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. Thus, you create a strong foundation for client retention. Subscribe to my blog.

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Retention Ideal Customer Profile Strategy Hiring 74

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. My One Millimeter Mindset blog post, “ Do Our Professional Labels create Positive Customer Experiences?

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Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

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Retention Customer Hiring SME 61

Babette Ten Haken

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. That “something” completely disrupts customer experience equilibrium. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution?

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Retention Strategy Customer SME 62

Babette Ten Haken

AUGUST 20, 2018

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. Doing our thing, pre- and post-sale. About compelling customer retention experiences?

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Retention Customer SME Industry 51

Smooth Sale

MAY 13, 2024

Our collaborative blog offers insights into how expert attention to office space assists business growth. Lastly, ensure that all staff members are trained to provide excellent customer service and are knowledgeable about the company’s services or products. Recognize that Everyone is Human Be Inspired and Inspiring!

Hiring 101

Hiring Licensing Networking Influencer 101

Babette Ten Haken

DECEMBER 10, 2018

These 5 little One Millimeter Mindset workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. As you read these blogs, do a little victory lap. As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question.

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Ideal Customer Profile SME Hiring Retention 64

Babette Ten Haken

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Lots of organizations spend a lot of money on content creation to promote the sales of their products and services.

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SME Retention Ideal Customer Profile Hiring 69

Smooth Sale

MAY 6, 2024

Our guest blog offers insights on critical investments to consider, including fun ways to spruce up your business. It doesn’t mean jumping on every tech trend but strategically investing in tools that can streamline processes, improve customer service, and enhance efficiency. Envision Being on The Big Stage!

Ideal Customer Profile 101

Ideal Customer Profile Real Estate Hiring Networking 101

Smooth Sale

DECEMBER 1, 2023

Accordingly, our collaborative blog offers insights on How To Entice Your Automotive Customers Online. Entice Your Automotive Customers Online Image Source Update Your Web Design Your website design is the face of the business and the selling point to focus on when it comes to your automotive business. Celebrate Success!

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Automotive Paid Content Customer Advertising 110

Babette Ten Haken

JULY 2, 2018

This midyear professional innovation blog post review reflects the top 5 blog posts that readers find most relevant, valuable and impactful to their professional development trajectory. Enjoy these top 5 professional innovation blog post picks from readers. Subscribe to my blog. Refresh and recalibrate your brain.

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SME Retention Motivation Meeting 53

Smooth Sale

FEBRUARY 15, 2024

With that in mind, our collaborative blog offers suggestions on How to Move Past Bad Press to Enjoy the Good. Whether that means revising a policy, making a product safer, or improving customer service, show your audience that you’re committed to change. Sales Tips: Move Past Bad Press to Enjoy the Good.

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How To Social Media Webinar Metrics Media 120

Zoominfo

MARCH 27, 2018

For this reason, we put together a list of important customer engagement statistics to guide your customer engagement strategy. The Current State of Customer Engagement. 63% of marketers agree customer engagement includes renewals, repeat purchases, and retention ( source ).

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Customer Consumer Channels Customer Service 196

Smooth Sale

APRIL 17, 2024

As such, our collaborative blog offers a few elements to remember about being the sole manager and accepting full responsibility for business success. Examples include property management, payment processing, high-risk, eChecks, ACH payments, contact us through customer service, all of which need to be managed by one person.

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Outsourcing Services Real Estate Hiring Policies 122

Lessonly

JULY 30, 2020

Why is customer service training important? You see, customer service is key to engaging customers and finding solutions. Think about it: I f you want to bring in new business, happy and delighted customers are your best marketers. Creating loyalty with customers. But where does loyalty come from?

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Customer Service Training Customer Loyalty 26

Hubspot Sales

SEPTEMBER 16, 2020

To ensure you’re using the combination of organic content and Facebook ads effectively, I recommend creating a sales funnel specifically for Facebook. But before we get into how you can develop it, let’s first understand what a Facebook sales funnel is. The next stage of the Facebook sales funnel is the middle of the funnel (MoFu).

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Top of Funnel Facebook Funnel Buyer Persona 143

Smooth Sale

JUNE 8, 2023

Illustration via Pixabay Attract the Right Job Or Clientele: Five Essential Technologies For Thriving Businesses Technology is central in today’s ever-evolving business environment, helping increase productivity, security, and customer experiences. Today’s insights are provided to help you achieve the Smooth Sale!

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Lead Rank Scale Analytics Hiring 78

Smooth Sale

JUNE 13, 2022

Our collaborative blog provides insights into ‘Five ways to improve efficiency in the insurance industry.’ Increased efficiency can translate into higher profits, better customer service, and less employee turnover. It can help you reach your desired customers with the right products or services.

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Insurance Insurance Industry Retention 78

Smooth Sale

MARCH 25, 2024

Our collaborative blog walks you through the maze by diving into the nitty-gritty of expanding your business to help you avoid entertaining the idea of quitting. Customer Love: Keep It Strong Your customers are your business’s heartbeat. Today’s insights are provided to help you achieve the Smooth Sale! Celebrate Success!

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Small Business Small Business Outsourcing Services Hiring 120

Nutshell

FEBRUARY 21, 2023

If the customer is browsing your website, you can offer educational content related to your products or services, like pricing pages or blog posts, to help customers make an informed purchasing decision. But converting someone from a lead to paying customer is only half the battle.

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Customer Loyalty Campaigns CRM 62

Smooth Sale

APRIL 5, 2024

Our collaborative blog offers insights for the question, ‘Why is your business not attracting new customers? Not Attracting New Customers Poor Business Signage Pic Source – CC0 License Poor signage is a common problem for businesses, especially regarding foot traffic. Take Your Leap Today! Be Inspired and Inspiring!

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Customer Social Media Hiring Licensing 91

Zoominfo

APRIL 17, 2019

But, sales and marketing organizations must resist this instinct in order to constantly adapt to changing markets, new technologies, emerging trends and so on. We’re speaking, of course, of the sales funnel. The sales funnel represents the theoretical customer’s journey to making a purchase. The Sales Funnel.

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Top of Funnel Funnel Lead Rank Sales Qualified Lead 228

Smooth Sale

MARCH 14, 2023

Below, our collaborative blog offers some of the easiest ways to fine-tune what you have in place, what may be missing, and how to improve your results. __ Increase Your Profits Now Pexels – CCO Licence Raise Prices While it may seem counterintuitive, raising prices can increase your business profits. Know What You Want to Get It!

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Outsourcing Services Hiring Loyalty Discount 78

Smooth Sale

NOVEMBER 30, 2022

Attract the Right Job Or Clientele: Do You Want Ideas to Boost Sales and Grow Your Reselling Business. But many wonder about the most effective ways to market a business and boost sales. Boost Sales and Grow Your Reselling Business. This blog post will provide tips to help you grow your resale business and increase profits.

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Paid Content Hiring Social Media Loyalty 78

Hubspot Sales

MAY 10, 2018

The reality of sales today is people are skeptical of companies and sales reps. They don’t care about your vision or data, they want to hear what your customers have to say. In a similar survey, 90% of respondents said they were more likely to purchase more if a company provided excellent customer service.

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Churn Hubspot Top of Funnel Customer Service 91

Smooth Sale

MARCH 8, 2023

Our collaborative blog shares insights into what you may do to take your business one step higher with simple solutions. Improve Your Customer Service Finally, to ensure your business stays ahead of the competition, you must get your customer service team right from the start. Celebrate Success!

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Hiring Policies Customer Service Licensing 78