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Rethinking the Value of Customer Service

SugarCRM

For so long, marketing and sales were considered the driving wheels for company growth since they generate leads and close deals. Seeing how far customers could be pushed before they’d cancel a service or move to a competitor was often acceptable. Customer Effort Score (CES). Customer Service Analytics.

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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. Clients paying for SaaS (that is, software as a service) will be doing so on a recurring basis. Why customer service matters.

Churn 59
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Sales Brief: Remote onboarding, resume tips, and more

Close.io

New week, new Sales Brief! In this post, we've pulled together some of the best sales articles from around the web, featuring some superb content on resume building, churn prevention, onboarding, and much more. With that said, let's take a look at this week's sales content. Don't just let them cancel. Don't miss it!

Hiring 95
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Forging a Career in Insurance Sales — The Complete Guide

Hubspot Sales

Insurance sales is a highly lucrative industry. In this guide, we’ll explore everything about starting a career in insurance sales, including the pros, cons, and tips to help you succeed. Table of Contents What is insurance sales? Limitless Earning Potential Many insurance sales agents get commission-based income.

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7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.

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3 key factors that impact your customer churn rate

Nutshell

Churn , often known as “ churn rate ,” is the measurement of the number of subscription customers who have canceled their subscription over a set period of time. Your sales team added another 42 users by the end of the month, but you lost 14 existing customers along the way. Improved customer service.

Churn 133
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What is an Outbound Call & How Do You Make Them Effectively?

Hubspot Sales

You are greeted with a pitch from a pushy sales rep. Even if you do, the pushiness is a turnoff and you might buy the product elsewhere or through a different sales rep. For a great sales call, it's key for agents to be knowledgeable about company offerings, conversational, and respectful.