Six Clues Your QBRs are Box-Checking Exercises … and How to Fix Them
Emissary
SEPTEMBER 27, 2021
How to fix it: Give customer success managers industry guides to help them better understand their client’s business context, and to facilitate harder-hitting conversations that drive toward value building. Create tools to help your client to be successful in collecting measures on their side. Don’t be afraid to surface those ideas.
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