Remove Customer Remove Customer Service Remove Relationals Remove Selling Skills
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The 7 Cs of Customer Service

Tom Hopkins

Customer service is often thought of as an after-thought to be delivered when it's needed. The post The 7 Cs of Customer Service appeared first on How to Selling Skills. Related posts: Handle Sales Challenges Promptly. I think it should be incorporated into every client contact. Who are you helping?

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Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership.

Jeffrey Gitomer

Relate | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Gitomer | March 3, 2011 | 1 Comment. Tweet Share The first question is a casual one. Categories.

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3 Key Ways Excellent Customer Service Benefits Distributors

The Brooks Group

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1.

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Selling Skills or Selling Process? Which is Holding You Back.

The Sales Hunter

Selling Skills or Selling Process? A person with strong selling skills. Strong selling skills certainly are a beginning. These include the ability to listen, ask questions, create a unique selling proposition and ultimately close. I refer to these as selling skills, not a sales process.

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Do You Know What P.R. Means? I’m Not Talking Public Relations.

The Sales Hunter

Here is how it works: Think “Price Resistant” whenever the customer challenges you on your price. Don’t fall for the temptation to suggest any kind of better offer unless the customer raises the price discussion a third time. ” This kind of P.R. is key if you want to see more and better sales.

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When The Going Gets Tough

Partners in Excellence

First the pandemic, we and our customers had to discover new ways of working, engaging and moving forward. “Virtual” became the watchword for how things got done–whether it involved internal collaboration, partners, or customer engagement. They focus on the customers where they can have the most immediate impact.

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Are Our Customer Conversations Substantively Different Than Internal Discussions?

Partners in Excellence

The other day, I published a post, “ Are Traditional Selling Skills Even Relevant Anymore? If you take the quality/continuous/agile principles, everyone in the organization has customers they need to support. Procurement, customer service, HR are all easily understood. Most are internal, some may be external.