Jeffrey Gitomer

AUGUST 15, 2011

Online Training. Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Hire Jeffrey.

Remedy 334

Remedy Hiring Training Social Media 334

Jeffrey Gitomer

SEPTEMBER 29, 2011

Online Training. Filed Under: Attitude , Overcoming Objections , Sales , Sales Management Tagged With: corporate sales training , customer loyalty training , customer service training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , selling with social media.

Quota 234

Quota Training Hiring Social Media 234

Lessonly

JUNE 11, 2020

For customer service teams, time can feel constrained. They have customers to get back to and problem-solve with. If that time is spent in meetings, customers might feel like they aren’t being prioritized—which will impact the business’ goodwill. This software allows members to tag each other in tasks and set deadlines.

Customer Service 40

Customer Service Customer Skype Face-to-face 40

SugarCRM

SEPTEMBER 7, 2021

It’s how the customer is treated under these circumstances that defines a great customer service experience. Can’t you just hire the right number of service people, train them, and have them follow a documented process? Yes, you do need a service process in place along with properly trained people.

Customer Service 29

Customer Service Hiring Customer Knowledge Base 29

Lessonly

JANUARY 15, 2020

This two-part series explores the importance of building a customer service training manual. Part one shares five signs it’s time to refresh your manual, and part two highlights 10 topics you should consider including in your customer service training manual template for the new year. Let’s dive in!

Customer Service 20

Customer Service Training Policies Customer 20

Lessonly

NOVEMBER 12, 2021

So, you’re on a journey to improve your call center training. Customer service success doesn’t happen overnight, and it certainly doesn’t happen when you go it alone like Michael Scott. Call center training courses, online or in-person, are really all about continuous improvement. Jostens shifted to bite-sized training.

Training 49

Training Wireless Customer Customer Service 49

Jeffrey Gitomer

AUGUST 10, 2011

Online Training. Jeffrey Gitomer Jeffrey Gitomer Reviews Charlotte, North Carolina Speakers Marketing Speakers Customer Service Speakers Social Media Speakers Social Networking Speakers North Carolina Speakers Sales Speakers Management Speakers Leadership Speakers Personal Development Speakers Inspiring Speakers powered by Speaker Wiki.

Hiring 297

Hiring Training Social Media Loyalty 297

The Brooks Group

NOVEMBER 27, 2019

Businesses spend over $70 billion annually on sales training in the United States, representing an average of $1,459 per salesperson. That’s more than 20% more than training spend for all other workers combined. And it matters even more when choosing a sales training organization. The quality of their training.

Training 78

Training Company Insurance Insurance 78

SMEI

JANUARY 16, 2024

A GPT, or Generative Pre-trained Transformer, is a type of artificial intelligence model designed for understanding and generating human-like text. GPT models, like ChatGPT, are trained on a wide range of internet text. What is a GPT and how can it enhance my sales and marketing productivity?

Tools 62

Tools Marketing Face-to-face Webinar Metrics 62

Jeffrey Gitomer

AUGUST 3, 2011

Online Training. Filed Under: Attitude , Customer Loyalty , Generating Referrals , Sales Tagged With: attitude training , building trust , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , sales leadership , sales skills. . -->. Customer Satisfaction is Worthless, Customer Loyalty is Priceless.

Hiring 268

Hiring Training Social Media Loyalty 268

Lessonly

JANUARY 9, 2020

What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past.

Customer Service 26

Customer Service Software Software Training 26

Jeffrey Gitomer

AUGUST 30, 2011

Online Training. Filed Under: Social Media , Success Tagged With: attitude training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales presentations , social boom , success principles. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Hire Jeffrey.

Facebook 210

Facebook Hiring Social Media Training 210

Jeffrey Gitomer

AUGUST 9, 2011

Online Training. Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , business social media , corporate sales training , Jeffrey gitomer , jefrrey gitomer , sales , sales attitude , sales blog , sales skills , success principles. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? MARCH 22/23.

Training 170

Training Hiring Social Media Loyalty 170

Jeffrey Gitomer

AUGUST 17, 2011

Online Training. Jeffrey Gitomer Jeffrey Gitomer Reviews Charlotte, North Carolina Speakers Marketing Speakers Customer Service Speakers Social Media Speakers Social Networking Speakers North Carolina Speakers Sales Speakers Management Speakers Leadership Speakers Personal Development Speakers Inspiring Speakers powered by Speaker Wiki.

Hiring 294

Hiring Training Social Media Loyalty 294

Jeffrey Gitomer

SEPTEMBER 7, 2011

Online Training. The answers derived from those questions will let the customer and the probable purchaser prove to him or herself the degree of their need, the experiences they’ve had up until now, why you are the best choice, and how they can buy now. It blows me away how few salespeople believe in their own product or service.

Hiring 245

Hiring Training Social Media Follow-up 245

Smooth Sale

APRIL 17, 2024

Examples include property management, payment processing, high-risk, eChecks, ACH payments, contact us through customer service, all of which need to be managed by one person. Learn more to train teams and join the advocacy program. The challenge can be significant. How Much Time Do You Have?

Outsourcing Services 119

Outsourcing Services Real Estate Hiring Policies 119

Jeffrey Gitomer

SEPTEMBER 20, 2011

Online Training. If you are the one driving the train and making big things happen, you will become a hero to those who respect your ethics and accomplishments. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? The Skills You Need To Be a True Leader.

Hiring 294

Hiring Training Social Media Loyalty 294

Apptivo

JANUARY 23, 2023

Information could be as emails, documents on individual systems, spreadsheets of support executives, and even in the brains of individual service desk agents – where the more experienced of them have a treasure trove of information. When customers are commenting about a service, update documents with that feedback.

Knowledge Base 102

Knowledge Base How To System Enterprise 102

Smooth Sale

NOVEMBER 15, 2021

For example, any idle moments that your employees or clients spend waiting for documentation cost you precious dollars. Paper documents alone represent a significant amount of the waste in most financial offices. Digitizing Your Documents Can Save You Time and Money. GetCiara Make remote your unfair advantage.

How To 78

How To Hiring Software Software 78

Jeffrey Gitomer

OCTOBER 4, 2011

Online Training. As a seller’s market finally emerges, it’s time to hold price and let quality and service shine, let delivery and availability shine, and let value and relationship shine. Be prepared to tell the customer what you can do, not what you can’t do. Train everyone to be able to answer every question from a customer.

Training 166

Training Hiring Social Media Loyalty 166

Jeffrey Gitomer

SEPTEMBER 9, 2011

Online Training. The Truth and Profit Behind Your Service. Every company (yours included) needs to change the way they look at training their people. Most companies have training programs all about how to do a job and circumstances regarding the business (your business). See Jeffrey Live! Hire Jeffrey. Who is Jeffrey?

Hotels 175

Hotels Training Hiring Social Media 175

SugarCRM

AUGUST 15, 2019

Why is it that some businesses are so successful at generating revenue through outstanding customer service — while others struggle to keep churn at bay? . Most recently, we took a look at concrete best practices from companies at the top of the American Customer Satisfaction Index. What NPS tells us about customer service.

Customer Service 20

Customer Service Company Customer Insurance 20

Pipeliner

MARCH 15, 2024

They offer a comprehensive solution that encompasses the recruitment, training, and continuous support of virtual assistants. Moreover, this transition often results in enhanced productivity, as virtual assistants are specifically trained and equipped to handle their assigned tasks efficiently and effectively.

Real Estate 64

Real Estate Ideal Customer Profile Social Media Construction 64

Jeffrey Gitomer

SEPTEMBER 23, 2011

Online Training. Filed Under: Leadership , Sales Tagged With: building trust , business social media , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , sales blog , sales leadership , sales training , selling skills , social media marketing. Customer Loyalty. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Categories.

Hiring 196

Hiring Cold Calling Social Media Training 196

Product Management University

FEBRUARY 1, 2017

A Market Requirements Document That’s All “Market” Think of your MRD as the headliner to the product requirements. Save the “how” components for your product requirements document. The post MRDs – How Much “Market” Is In Your Market Requirements Documents?

Marketing 40

Marketing Airlines Proposal Engineering 40

PandaDoc

MAY 3, 2022

Tools that connect your reps to potential prospects and establish good working relationships with them also do some of the customer service and retention work that you need. Externally, helping team members effectively communicate customer issues during handoffs also raises the opinion of the business for prospective buyers.

Hiring 98

Hiring Scale Sales Qualified Lead Software 98

Lessonly

OCTOBER 11, 2019

Let’s face it—good customer service is the driving factor of a company’s reputation and success. It’s time to perfect customer service, and I’ve brainstormed five ideas for improving customer service that’ll help any customer service team “wow” customers. Manners matter. Move quickly.

Customer Service 20

Customer Service Customer Remedy Call-back 20

Jeffrey Gitomer

FEBRUARY 17, 2011

Online Training. Select and document every friendly way, manner and response – then benchmark it (write it down), then empower your people to say ONLY that. Train Friendly. Most employers train about their own stuff and their own policies and procedures, but neglect the person carrying out the tasks. See Jeffrey Live!

Hiring 224

Hiring Social Media Loyalty Policies 224

Lessonly

JANUARY 19, 2022

Now is the time to make big moves when it comes to your sales enablement training goals. Enablement is often used as an umbrella term to describe all things onboarding, training, coaching, content management, social selling, and more. Now, it’s time to dream about what your customers and prospects would experience. .

Sales Enablement 49

Sales Enablement Training Handbook Comparison 49

Jeffrey Gitomer

JANUARY 3, 2012

Online Training. Jeffrey Gitomer Jeffrey Gitomer Reviews Charlotte, North Carolina Speakers Marketing Speakers Customer Service Speakers Social Media Speakers Social Networking Speakers North Carolina Speakers Sales Speakers Management Speakers Leadership Speakers Personal Development Speakers Inspiring Speakers powered by Speaker Wiki.

Referrals 228

Referrals Hiring Social Media Loyalty 228

Sales and Marketing Management

OCTOBER 26, 2020

The flowering of virtual sales channels and tools flies in the face of four myths, as documented by Bain & Company’s recent survey, conducted with Dynata, of more than 300 B2B buyers and sellers in the US, UK and Canada. Myth 1: Field sales reps sell primarily in person.

Lead Rank 339

Lead Rank Quota Face-to-face Hiring 339

PandaDoc

OCTOBER 3, 2023

Improved customer service CRM software does more than organize data — it builds better relationships with the help of customer service tools. Sales software can track your customer’s preferences. Your team should be able to adapt to the software quickly without extensive training. E-signatures.

Small Business 52

Small Business Small Business Software Software 52

Sales Hacker Training

MAY 29, 2020

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. What Is a Customer Satisfaction Crisis?

Customer 89

Customer Social Media Twitter Churn 89

Lessonly

JULY 3, 2019

So, how do we focus on equipping new hires, specifically new customer service reps, with what they need in order to do great work? What does this mean for customer service managers and reps? Do Better Customer Service Work with Onboarding Software from Lessonly.

Customer Service 20

Customer Service Software Software Customer 20

Lessonly

AUGUST 28, 2019

So, how can we onboard new customer service reps so well that they never feel pressure to fake anything? After a training session or at the end of a lesson, instead of asking “Make sense?” conversations, training can be collaborative and open. Here are three fun onboarding ideas to try with your reps: 1.

Customer Service 20

Customer Service Customer Banking Software 20

Jeffrey Gitomer

FEBRUARY 14, 2012

Online Training. Jeffrey Gitomer Jeffrey Gitomer Reviews Charlotte, North Carolina Speakers Marketing Speakers Customer Service Speakers Social Media Speakers Social Networking Speakers North Carolina Speakers Sales Speakers Management Speakers Leadership Speakers Personal Development Speakers Inspiring Speakers powered by Speaker Wiki.

Hiring 255

Hiring Social Media Loyalty Referrals 255