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Podcasts, Certifications, and Ebooks Galore: Our Favorite Content Picks from 2020

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We kicked content creation into high-gear last year to offer customer service, sales, and training leaders with resources that range from podcasts and ebooks, to coloring pages and certifications. Our Customer Service Enablement 101 Certification. This 3-Part Sales Readiness Webinar Series.

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Getting Creative With Customer Service Skills Training, Beastie Boys Style

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Whether you heard it in the 90’s Beastie Boys classic or if you experienced skill development in real life, you’ve likely figured out that dedicating time and focus to customer service skills training will help drive real results (and pay the bills.) . How to improve soft skills for customer service. Final thoughts.

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Leadership for Organizational Growth: Leader vs. Manager

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This idea is something I examine in my upcoming eBook, Leadership for Organizational Growth , which comes out next month. For this resource, I've decided to share a short chapter from the eBook, and this chapter is called “Leader Vs. Manager.” ” I hope you find value from this blog post and from my eBook. .”

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The 3 Stages of the Interview Process

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The following are three stages of the interview process we outline in our comprehensive eBook, The Ultimate Guide to Hiring for Sales Managers. . Involve members of your team, especially from different departments such as Marketing, Operations, or Customer Service. The Ultimate Hiring Guide for Sales Managers. Rock Star or Dud?

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3 Examples of Creative B2B Marketing Initiatives

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Each video tells a story of a seemingly average person showing their heroism through extraordinary customer service. With Genesys’ exceptional storytelling, they targeted audiences interested in actual humans in service positions rather than state-of-the-art AI and bots systems. In fact, SalesForce is among the first.

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Let’s Talk Sales! Inspirational Quote from Henry Ford – Episode 128

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Webinar – Organizational Collaboration: How to Leverage Your Teams to Grow Sales. If you’re a sales leader, sales manager, or just a sales person looking to make a difference, make sure to check out our collaboration in sales webinar. This eBook was written to help alleviate some of that pain.

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Let’s Talk Sales! Inspirational Quote from Booker T. Washington – Episode 126

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Webinar – Organizational Collaboration: How to Leverage Your Teams to Grow Sales. If you’re a sales leader, sales manager, or just a sales person looking to make a difference, make sure you secure a seat for our collaboration in sales webinar. This eBook was written to help alleviate some of that pain.

eBook 45