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The Plastic Customer Service Phenomenon

Increase Sales

Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? Share on Facebook.

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The Total Economic Impact™ of Lessonly for Customer Service Enablement

Lessonly

A global telecommunications company saved $6.7 million dollars with virtual training for their customer service reps—and that’s not all.

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Believe It or Not Everyone Is In Sales

Increase Sales

Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. “Yes” At that point he realized he was indeed a salesperson. ” He did not and was not that type of man.

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal.

Lead Rank 339
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Hanging Up Not the Best for Future Sales Referrals

Increase Sales

This was due to existing poor customer service but more so inconsistent service and high prices given the very competitive nature of the telecommunications industry. I called the customer service number given to me by the salesman. ” Then I redialed the customer service number.

Referrals 146
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Highspot Ranked a Fastest Growing Company in North America on the 2021 Deloitte Technology Fast 500™

Highspot

146 on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech and energy tech companies in North America, now in its 27th year. “Looking ahead, we see incredible opportunity – for our employees, for our partners and investors, and for our customers.”

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The First Step to Being a Great Leader

Increase Sales

Years ago during some customer service, team building training for a telecommunications firm one of the participants said flat out in a very challenging and derisive voice “I am not a leader. P.S. Leadership development should be part of any training from sales to customer service to even strategic planning.

Epiphany 130