Babette Ten Haken

JULY 31, 2019

What do your customer retention stories sound like? Can you rely on the same stories you told to acquire new customers, to also retain them? Customer retention stories involve more than just how your products, features and services play out, over time. Then, take action here. is available on Amazon.com.

Retention 96

Retention Ideal Customer Profile Customer SME 96

SBI Growth

OCTOBER 11, 2020

The software industry has experienced more disruption in the last 6 months than in the previous 10 years. With an increased need for online purchasing, content management, payment processing, and more, leading software CEOs have navigated changes in demand drivers.

Software 349

Software Software Industry Leads 349

Smooth Sale

JUNE 22, 2022

Attract the Right Job or Clientele: Can You Improve Client Retention? Companies employing sales representatives are typically on the lookout for how to improve client retention. So how can you improve client retention? My Story: Software is a Hard Issue for Non-Techies. Photo by Geralt via Pixabay. That was a huge relief!

Retention 78

Retention Hiring Networking Software 78

Hubspot Sales

OCTOBER 4, 2023

Without sales training software, it would be very difficult to ensure reps are applying best practices, staying up-to-date with the products and services they’re selling, and closing deals. In this post, we will go over: What is Sales Training Software? EdApp Source EdApp is a training software that supports sales teams.

Software 74

Software Software Training Hiring 74

SBI Growth

OCTOBER 31, 2020

For market-leading software companies, the changing economic conditions have had a positive effect on the bottom line. But this has not been without their fair share of challenges, especially for those facing a high growth environment. On today’s show, Doug Winter,

Software 313

Software Software Strategy Positioning 313

Babette Ten Haken

SEPTEMBER 17, 2018

Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility. For a change.

Customer Service 229

Customer Service Ideal Customer Profile Customer Face-to-face 229

Sales Hacker

FEBRUARY 1, 2021

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. When customers say: “ We are not getting the outcomes we expected ”. “ The final arbiter of value received must be the customer. It’s All About Value.

Retention 73

Retention Ideal Customer Profile Customer Decision Maker 73

Hubspot Sales

SEPTEMBER 29, 2023

Additionally, with features like call coaching software — some tools can even help you help them level up their conversations. This software helps you track your team’s performance with HubSpot’s conversation AI that automatically captures voice data in your CRM. Source Chorus.ai Pricing: Pricing is available upon request.

Sales Coaching 85

Sales Coaching Software Software Coaching 85

Vengreso

JULY 12, 2022

Getting prospective customers into the sales funnel is part of the battle, but converting them and keeping them as customers is a whole other challenge. But, exactly how to prevent what one sales expert calls the “Great Customer Resignation” is the topic of this episode of the Modern Selling Podcast.

Churn 132

Churn SugarCRM Customer Epicor 132

PandaDoc

APRIL 17, 2024

In this article, we’re going to learn all about contractor management software (CMS). Contractor management software is a tool that helps organizations streamline and automate the processes related to hiring, onboarding, monitoring, and evaluating external contractors and vendors. CMS helps you better collaborate with contractors.

Software 52

Software Software Benefit Construction 52

PandaDoc

APRIL 17, 2024

In this article, we’re going to learn all about contractor management software (CMS). Contractor management software is a tool that helps organizations streamline and automate the processes related to hiring, onboarding, monitoring, and evaluating external contractors and vendors. CMS helps you better collaborate with contractors.

Software 52

Software Software Benefit Construction 52

Crunchbase

DECEMBER 28, 2021

As your business grows, you’ll undoubtedly need to bring new customers to your website and get them to make their first purchases. But while every business must focus on acquiring new customers from their target audience, customer retention gradually assumes an even more important role when it comes to marketing and brand identity.

Retention 52

Retention Strategy Customer Top of Funnel 52

Sales and Marketing Management

AUGUST 28, 2020

Author: Annie Reiss, Chief Marketing Officer, CloudShare While businesses determine how to safely return to something resembling a pre-COVID world, software sales teams are still racing to meet their quotas and keep business moving. One of the biggest obstacles for sales teams is succinctly educating prospects on complex software.

Software 177

Software Software Skype Scale 177

Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test. But there’s more to do.

Positioning 127

Positioning Customer Churn Face-to-face 127

Babette Ten Haken

JANUARY 18, 2018

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. After all, sales professionals are compensated for acquiring customers, not baby-sitting them, right? After all, sales professionals are compensated for acquiring customers, not baby-sitting them, right? Well, not so right.

Sports 74

Sports Retention Customer Compensation 74

Sales Hacker

JANUARY 20, 2022

Most sales orgs already operate at enterprise scale and managers oversee teams of 10+ people, which makes personalized goal setting and customized action plans seem unattainable. Time invested in your reps and in your team can lead to major increases in close rates and employee retention and satisfaction. Conclusion.

Retention 98

Retention Sales Coaching Coaching Scale 98

Babette Ten Haken

APRIL 30, 2020

Developing virtual client retention strategies always is mission-critical. After all, there’s nothing like a global pandemic to catalyze that overdue alignment of Third Industrial Revolution business and hiring models with the dynamic, interconnected software and hardware systems of the Fourth Industrial Revolution. Contact me here.

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Babette Ten Haken

MAY 23, 2018

Consider the impact of customer micro experiences on your overall rate of customer retention. This phrase often refers to business-to-consumer (B2C) marketing activities, including retail spaces created for specific customer niches. Often, the primary catalysts for customer retention are hidden within the organization.

Retention 55

Retention Customer SME B2C 55

Babette Ten Haken

NOVEMBER 29, 2018

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . You have an A, B and then Z model.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Cincom Smart Selling

JULY 18, 2023

Discover the Best Quote Software For Your Business Needs If your business is centered on selling complex products and solutions, then finding the right quote software can be a game-changing factor that not only enhances your customer experience, but also streamlines your entire quoting process.

Software 62

Software Software Discount Lead Rank 62

Cincom Smart Selling

JULY 18, 2023

If your business is centered on selling complex products and solutions, finding the right quote software can be a game-changing factor that not only enhances your customer experience, but also streamlines your entire quoting process. Reps won’t be able to quote something that can’t actually be built.

Software 62

Software Software Discount Lead Rank 62

Pipeliner

FEBRUARY 16, 2022

It’s essential to stay relevant, provide the most up-to-date service, and ensure effective management of customer databases to establish higher customer retention. Undoubtedly, that can only come from sustaining customers. Here are a few significant benefits of CRM software: 1. Get to Know Your Customers.

CRM 98

CRM Benefit Customer SalesForce 98

Vendor Neutral

APRIL 22, 2021

Do You Have a Value Driven Strategy to Enhance Client Retention? It is little surprise client retention is so prominent in the minds of businesses leaders today. What is the role of value in these efforts, though, and what are some methods for improving retention in today’s selling landscape? Why Client Retention Matters.

Retention 59

Retention Webinar Metrics Strategy Cancellation 59

Salesmate

MARCH 19, 2021

And live chat software is the ideal tool for boosting customer support. No customer wants to get on a call and wait for a long time when there’s an option for live chat. So, before your prospect’s patience runs out and you have to say, Implement a live chat software that puts an end to all your customer related issues.

Software 120

Software Software Lead Rank Lead Scoring 120

Zoominfo

JANUARY 11, 2021

Creating customer profiles for these prospects is crucial for your marketing campaigns—and in the end, your sales. Focusing on segmented groups of potential customers not only saves time and resources, but the marketing campaign as a whole. What is a Customer Profile? The Benefits of Creating Customer Profiles.

Ideal Customer Profile 162

Ideal Customer Profile B2B Buyer Persona Top of Funnel 162

Bigtincan

OCTOBER 11, 2021

The solution, in our experience, is modern training software that allows sales reps to find and review product information exactly when it’s needed by using techniques like just-in-time learning (reps can look up answers as needed) and microlearning (short lessons for improved knowledge retention).

Fashion 105

Fashion Software Software Training 105

Lessonly

NOVEMBER 29, 2021

High turnover leads to understaffed teams, overworked hiring managers, less satisfied customers, less revenue, and the list goes on. It’s delivering a world-class onboarding experience using the best onboarding software on the market. Great retention starts on (or before) day 1. What is that solution, you ask? What’s to come?

Retention 48

Retention Software Software Scale 48

Nutshell

JUNE 2, 2019

When Nutshell’s last Customer Success effort fizzled out (more on that in a bit), I was fairly new to the CX team at Nutshell. Coming from a sales management and real estate background, I understood our customers’ hustle. Even worse, we were losing over half of new customers at 12 months. Are they more successful?”.

Retention 107

Retention Scale Customer Churn 107

Nutshell

MAY 19, 2020

Churn rate, the loss of customers over a specified period of time, is one of the most important metrics a company can track. Let’s take a closer look at what customer churn rate really means for your business, and acknowledge the negative impact it can have on your company’s bottom line. Say you started May with 200 users.

Churn 133

Churn Customer Lead Rank Retention 133

Smooth Sale

MAY 20, 2022

Attract the Right Job Or Clientele: Three Ways Software Can Help Your Workforce Be Engaged. Our collaborative Blog provides insights into ‘Three ways software can help your workforce be engaged.’. How can software do all of this, though? We all realize that software can save us time. Photo by fauxels.

Software 78

Software Software Hiring Lead Rank 78

Gong.io

AUGUST 3, 2022

For SaaS and subscription businesses, customer success is a key revenue driver. So, how exactly do you measure if a customer is “successful” (and what does that even mean?). Defining customer success and measurements . For individual clients, we can ask, “What was it that the customer wanted to achieve originally?

Churn 87

Churn Customer Retention Licensing 87

Pipeliner

FEBRUARY 22, 2024

The Future of AI in Sales and Customer Support Chat with Thomas Ryan, founder of the AI sales software company Bigly Sales , on my podcast. His perspectives on how artificial intelligence transforms sales and customer service revealed a technology that’s not just a fad but a valuable productivity tool. What drove this change?

Customer 52

Customer Lead Gen Face-to-face Pivotal 52

Sales Hacker

NOVEMBER 10, 2023

A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. While the obvious and important way to build and cultivate customer loyalty is to build a product that people love, the reality is that it takes time. ” Rapid recognition of product value → increased customer loyalty.

Loyalty 93

Loyalty Customer Lead Rank Face-to-face 93

DiscoverOrg Sales

NOVEMBER 14, 2018

The Ideal Customer Profile (ICP) is used to identify, source, and prioritize your best prospects – but how do you create an accurate ICP in the first place? It takes time, money, and people to attract, convert, and delight new customers. What is an Ideal Customer Profile? Step 2: Identify your best customers.

Ideal Customer Profile 150

Ideal Customer Profile Lead Rank Lead Scoring Customer 150

Babette Ten Haken

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. Thus, you create a strong foundation for client retention. Subscribe to my blog.

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

Hubspot Sales

JULY 6, 2020

Here are the best CRM software solutions for nonprofit organizations. HubSpot CRM also has an extensive ecosystem of integrations , allowing you to seamlessly connect your contact management tool to other pieces of software needed to run your organization. Neon offers cloud-based software specifically for nonprofit management.

Nonprofit 90

Nonprofit Software Software Scale 90

Nutshell

FEBRUARY 21, 2023

Managing customer relationships is one thing, but what about managing the customer lifecycle for each person you work with? Customer lifecycle management is an important strategy all businesses should be practicing because it helps foster long-lasting relationships with customers and inspires brand loyalty.

Customer 62

Customer Loyalty Campaigns CRM 62