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The Definitive Guide to Client Onboarding and Positive Customer Experiences

Nutshell

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test. Find out here.

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Everboarding: 4 Best Practices for Successful New Hire Training

Allego

Research by Brandon Hall Group found that organizations with strong onboarding processes can increase productivity by 70% and experience an 82% improvement in new hire retention. With a rising generation of workers being more willing to leave for a new job, engaging and making them comfortable from the start is imperative.

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Why CRM in Project Management Is Important for Business Growth

Nutshell

Every project management team needs critical customer information and collaboration from other departments to be successful. Using a CRM in project management could be the answer you need for ultimate inter-departmental cohesion. What is CRM in project management? Nutshell has what you’re looking for.

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Executive Interview: Jim Benton, CEO of @Chorus_ai

SBI

Q: HOW SHOULD COMPANIES DECIDE WHICH BUYING EXPERIENCE IMPROVEMENT INITIATIVES TO START WITH - ASSUMING THEY CAN'T DO ALL AT ONCE? . It is built by coaching reps on a continual basis, starting with their first day of onboarding. SELLING AS A BUYING EXPERIENCE. But, a quota-crushing sales team isn’t built overnight.

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How to Build An All-Star Go-to-Market Team

Highspot

Professor Clayton Christensen from Harvard School of Business School claims that each year an approx. of 30,000 new products are released into the market for customers to use. It involves coordinated efforts to make the product available and appealing to customers in the most effective and competitive way.

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A New Hire’s POV: 7+ Ways My Employer Kept Me Engaged While Onboarding

SalesLoft

While many organizations have hit pause on hiring plans, others are still onboarding and hiring during these uncertain times. SalesLoft is one of those companies onboarding new employees remotely. Technology’s role in onboarding and ramping up employees is more pronounced than ever. Working from home is hard.

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How to Create a Mutual Action Plan (MAP)

Alice Heiman

A Mutual Action Plan (MAP) is a coordinated, strategic plan that smooths the way for buyers to make a purchase from you. . This is a living document, created by the seller’s team with buy-in from the customer, that all parties use to define exactly what needs to happen, by wh en to get the deal to close. .

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