Sell Integrity

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation. Creating a Customer Retention Strategy: A Leadership Roadmap.

Retention 82

Retention Strategy Customer Loyalty 82

Nutshell

DECEMBER 21, 2022

So today, we’re diving deep into the world of customer retention. Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers. 67% more according to recent research. How much more?

Retention 71

Retention Outsourcing Services Buyer Customer 71

Vendor Neutral

APRIL 22, 2021

Do You Have a Value Driven Strategy to Enhance Client Retention? It is little surprise client retention is so prominent in the minds of businesses leaders today. What is the role of value in these efforts, though, and what are some methods for improving retention in today’s selling landscape? Why Client Retention Matters.

Retention 59

Retention Webinar Metrics Strategy Cancellation 59

Hubspot Sales

MARCH 20, 2020

These are among the research findings of a study on " Maximizing Performance with Sales Coaching " conducted by ValueSelling Associates and Training Industry, Inc. This study defined high-revenue growth companies as those where revenue was either "at an all-time high" or "better" than the past year. A survey of 330 U.S.

Sales Coaching 106

Sales Coaching Research Coaching Sales Methodology 106

Miller Heiman Group

APRIL 2, 2020

In our “ Customer Experience Best Practices Study ,” researchers from Miller Heiman Group explore the business case for investing in a customer experience strategy to drive revenue performance. Get the Study. Our study uncovered four key ways that Leaders differentiate themselves through their customer experience strategy.

Study 67

Study Customer Hiring Loyalty 67

Score More Sales

SEPTEMBER 27, 2013

by Dixon, Toman and Delisi, the authors discuss their research on how customer loyalty is built on meeting rather than exceeding expectations. Also, in their study, customer expectations were exceeded only 16% of the time. The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales.

Retention 254

Retention Company Customer Lead Rank 254

Selling Essentials RapidLearning Center

FEBRUARY 17, 2021

Behavioral research explains how and why. In one study , Canadian researchers led by a McGill University professor interviewed volunteers about how much they recalled from past conversations, comparing their memory of what they said with what others said to them. The researchers said it appears to be a matter of bandwidth.

Retention 59

Retention Customer Journal Call-back 59

Mereo

MARCH 31, 2022

Buyer retention is vital to the revenue performance of your selling organization. Gartner Research surveyed 750 B2B buyer stakeholders and found that customer improvement activities are equally effective at buyer retention as solution success and service. The key takeaway from these studies? ACCESS YOUR GUIDE.

Retention 36

Retention Buyer Face-to-face Survey 36

Nutshell

OCTOBER 7, 2020

So today, we’re diving deep into the world of customer retention. Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers. Customer Retention: A Definition. Why Is Customer Retention Important to Business Success?

Retention 71

Retention Outsourcing Services Buyer Customer 71

Sales and Marketing Management

MAY 26, 2020

Sales organizations and teams that embrace diversity have a more solid footing in the market, achieve higher customer and employee retention and earn more wins. A study by Xactly showed that the most diverse companies are 35% more likely to outperform their competition. mouth, and reputation are still highly valued.

Lead Rank 227

Lead Rank Lead Scoring Scale Retention 227

Sales and Marketing Management

JANUARY 31, 2021

According to a study conducted by cognitive scientist Art Kohn, humans forget approximately 50% of new information they encounter within an hour and an average of 70% within a day. Improve Employee Retention. In a week, that average increases to 90 percent. Turnover is notoriously high in sales roles. Close More Deals.

Sales Coaching 317

Sales Coaching Coaching Top of Funnel Hiring 317

Janek Performance Group

DECEMBER 29, 2021

From these conversations, our ongoing research, and studying the marketplace, we’ve seen the emergence of training trends that we implemented in 2021 and expect will grow in 2022. In addition, virtual forced a greater emphasis on self-study/interactive learning within synchronous, asynchronous, and blended learning modules.

Trends 118

Trends Training Retention Face-to-face 118

Janek Performance Group

APRIL 17, 2024

They then leverage research tools and market insights to pinpoint promising opportunities. Scalability, Flexibility, and Growth Scalable model Adaptability Growth and retention As businesses grow, BDR teams can be easily scaled up or down. These figures are important to gauge BDR growth and retention.

Outsourcing Services 118

Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

Zoominfo

JULY 25, 2022

Companies must actively manage their perception as employers on platforms such as Comparably , which are used by candidates to research company culture regardless of whether their job search is active or passive. A study by Great Place to Work found that productivity increased sharply at the start of the pandemic in 2020.

Lead Rank 130

Lead Rank Compensation Journal Retention 130

Smooth Sale

FEBRUARY 12, 2024

You can, most of the time, accomplish what you need via research, experience, and speaking to your team and customers. Consider reviewing studies pertaining to how to run a business. Each month, assign different people to research a specific question. Celebrate Success! Inclusion Allies Coalition : “Everyone is welcome here.”

How To 164

How To Hiring Policies Lead Rank 164

Alice Heiman

SEPTEMBER 20, 2023

Spencer Wixom from The Brooks Group says that his research shows the answer you likely will get if you ask is prospecting and discovery calls. Recognizing the evolving motivations of the younger generation and the nuances of hiring and retention, he underscores the importance of CEOs understanding and catering to individual seller drives.

Hiring 84

Hiring Groups Demographics Lead Rank 84

Selling Essentials RapidLearning Center

OCTOBER 6, 2021

Research into different methods of onboarding, however, suggests that employers often overemphasize “fit” in a harmful way. In one study, researchers from Harvard, the London Business School and University of North Carolina conducted two experiments. The experiments. High anxiety.

Journal 98

Journal Groups Retention Face-to-face 98

Sales and Marketing Management

JUNE 20, 2017

Author: Tim Riesterer, Chief Strategy and Research Officer, Corporate Visions A few months ago, whenever I’d mention in a public event that my company was conducting academic research to determine the best way to communicate a price increase, I’d get a flurry of responses from folks eager to see the results.

Vendor 166

Vendor Hiring Discount Retention 166

Sales and Marketing Management

MARCH 20, 2019

In fact, Research from Gartner-owned CEB found that median time to fill posts increased by 30 business days, or six weeks, between 2010 and 2017. Internal training and upskilling offer the promise of cost and efficiency savings in recruitment and retention. Bureau of Labor Statistics' latest count, there were about 7.6

Face-to-face 296

Face-to-face Smart Company Loyalty Benefit 296

The Brooks Group

JULY 23, 2018

New research reveals just how critical it is for the Service department to be included in this alignment as well. . The research reveals a 55% greater annual increase in customer satisfaction rates than those where the departments operate in silos. times greater annual increase in customer retention rates (11.4%

Customer Service 56

Customer Service Research Revenue Customer 56

BuzzBoard

APRIL 12, 2024

This trust tends to sustain the relationship over the long term, resulting in increased client retention. It begins with deep research, with the seller digging into the prospect’s business to uncover hidden challenges. Higher Client Retention: Building strong client relationships leads to long-term partnerships and recurring revenue.

Consultative Selling 59

Consultative Selling Ideal Customer Profile Lead Rank Face-to-face 59

No More Cold Calling

MAY 3, 2018

Stats like this suggest that buyers don’t really need salespeople anymore—that we should just wait around for prospects to do their research and then call us when they’re ready to buy. The RAIN Group Center for Sales Research studied 488 B2B buyers who represented $4.2 That’s not selling. That’s order-taking.

Lead Generation 270

Lead Generation Lead Rank Lead Scoring Leads 270

Smooth Sale

MARCH 10, 2024

Studies show ebooks and white papers can also impact the customer decision-making process. One study showed that 80% of B2B leads were generated from social media in 2023, with a staggering 46% of them coming from LinkedIn. It is best to research every prospect beforehand to allow for personalized interactions.

B2B 102

B2B Top of Funnel How To Sales Qualified Lead 102

Mindtickle

AUGUST 2, 2018

Employee retention and addressing employee turnover. Aberdeen Group, a Harte-Hanks Company and a global thought leader in business research, has been at the forefront of exhaustive cutting-edge business research in the area of New Employee Orientation. Employee engagement. 3 Employee engagement.

Hiring 40

Hiring Research Strategy Harte Hanks 40

Zoominfo

MARCH 21, 2022

The study showed a broad range of attrition within specific companies in various industries. Employees are Opting Out of Toxic Workplace Cultures Researchers analyzed more than 170 data points on corporate culture among MIT Sloan’s list of Culture 500 companies to evaluate how company culture impacted employee attrition.

Quota 100

Quota Hiring Face-to-face Advertising 100

Allego

NOVEMBER 30, 2022

Poor Onboarding Leads to Lower Retention. According to research from Allego’s The State of Sales Onboarding Report , B2B sales leaders report only 60% of sales hires will stay with a company for at least six months. In any downturn, businesses still need to sell products and services, and sales reps make that happen.

Hiring 118

Hiring Exercises Lead Rank Case Study 118

LeadFuze

JULY 23, 2023

According to industry studies, businesses that effectively identify and cater to their target audience see significantly higher conversion rates. Qualtrics’ article on types of market research provides deeper understanding here. This process requires meticulous research, testing, and analysis of various data points.

Demographics 52

Demographics Marketing Segment Social Media 52

Mindtickle

MARCH 12, 2016

Employee retention and addressing employee turnover. Aberdeen Group, a Harte-Hanks Company and a global thought leader in business research, has been at the forefront of exhaustive cutting-edge business research in the area of New Employee Orientation. Employee engagement. 3 Employee engagement.

Hiring 52

Hiring Research Strategy Harte Hanks 52

Zoominfo

SEPTEMBER 26, 2018

The modern candidate will spend time researching jobs and employers to identify which roles and companies are most appealing. Consider these statistics: Over 72% of candidates spend more than 1 hour researching a job before applying ( source ). As a result, a strong employer brand is critical to attracting your ideal candidates.

Hiring 250

Hiring Social Media Face-to-face Channels 250

Mindtickle

APRIL 23, 2024

Sales coaching According to research from the Sales Management Association, companies that provide effective sales coaching can see a 16.7% Yet, recent research found that 34% of sales organizations cite inaccurate forecasts and limited predictability in the business as one of their top challenges. revenue increase.

Sales Management 52

Sales Management Training Hiring How To 52

Zoominfo

FEBRUARY 3, 2022

In a study by Qualtrics , 62% of respondents said that businesses need to care more about them. The study also found that after a positive customer experience, consumers are 3.5 Making continuous improvements to your support offerings, not just during a sales or marketing push, is key to customer retention.

Customer 100

Customer Loyalty Consumer Survey 100

Apptivo

JULY 25, 2023

Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Case Study 1: Zappos – Empathy in Every Interaction: Zappos, the online shoe and clothing retailer, has become synonymous with outstanding customer service. “A complaining customer can be your best opportunity to show how good you are ….

Customer 52

Customer Case Study Loyalty Customer Service 52

Selling Essentials RapidLearning Center

FEBRUARY 20, 2024

Behavioral research reveals one big reason why: When people converse, speakers pay more attention to planning what they’re going to say than to what the other person is saying. The researchers said it appeared to be a matter of bandwidth. People miss conversational icebergs all the time, because the danger isn’t always easy to spot.

Journal 52

Journal Call-back Research Video 52

Selling Essentials RapidLearning Center

FEBRUARY 20, 2024

Behavioral research reveals one big reason why: When people converse, speakers pay more attention to planning what they’re going to say than to what the other person is saying. The researchers said it appeared to be a matter of bandwidth. People miss conversational icebergs all the time, because the danger isn’t always easy to spot.

Journal 52

Journal Call-back Research Video 52

Allego

OCTOBER 17, 2023

Studies have shown this approach boosts retention. Research demonstrates this approach’s effectiveness. Just-in-time learning also supports long-term retention. Reading 20 different documents doesn’t foster the engagement necessary to facilitate learning and retention. It also fits better into day-to-day life.

Hiring 71

Hiring Training Retention Coaching 71

Hubspot Sales

JUNE 8, 2020

According to Demand Gen’s 2020 Content Preferences Study , 67% of B2B companies said they’re leaning more on content to research and inform decisions. Notice this list is organized by the stages of the buyer’s journey : how your prospects research your business, buy your products, and become and remain customers. Case studies.

Collateral 98

Collateral Case Study Retention Hubspot 98

Janek Performance Group

MARCH 6, 2024

In a LinkedIn/Forrester study, 60 percent said their sales team’s diversity contributed to their success. However, Gartner research shows there’s room for improvement. Consider the following from the LinkedIn/Forrester study : Sales teams that actively practice D&I have an average lead-to-conversion rate of 54 percent.

Hiring 62

Hiring Demographics Lead Rank Lead Scoring 62