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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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Data Cleansing in Salesforce: Who’s Responsible?

Appbuddy

Who’s responsible for an organization’s Salesforce data cleansing best practices? Luckily, with the right strategy and data cleansing tools, Salesforce data cleanup and maintenance are just a few steps away. Dirty data in Salesforce typically falls into one of these categories: Missing data: Empty fields that should contain data.

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Everything small and midsize businesses must know about Salesforce in 2023

PandaDoc

Today, we will discuss Salesforce, its benefits for small and midsize businesses, and how to get started. What is Salesforce? In a nutshell, Salesforce is a cloud-based customer relationship management (CRM) platform created to manage all interactions between a company and its customers and prospects.

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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. After two bad experiences, 76% of customers are gone. Enterprise pricing available.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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How CRMs Are Using AI to Improve Customer Relationship Management

Nutshell

Salesforce – Einstein GPT Salesforce has developed Einstein GPT , a generative AI tool that provides insights across the entire Salesforce ecosystem. If you have developers on staff, you can also customize your AI. As of now, Freddy AI’s primary function is as a chatbot for handling customer service requests.

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Evaluating the 9 best CRMs that integrate with QuickBooks

Nutshell

One of the main benefits of CRM software is the ability to get every aspect of your business working in sync. And if you also rely on accounting software to manage incoming and outgoing payments, there are a lot of hidden benefits to integrating it with your CRM. Salesforce Integration through Zapier.