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What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Happy Selling!

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From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. What’s Next for Customer Service? You’ve Got Mail!

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What’s the Best Way to Convince a Local Business Client to Implement Social Media Marketing?

BuzzBoard

As a salesperson, understanding the relationship between social media and an expanded customer base can help you pitch your services more effectively to small and local businesses. Platforms like Twitter, Facebook, and Instagram provide an affordable and diverse range of marketing options, attracting millions of potential customers.

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The Economic Collision of Customer Service and Social Media

Increase Sales

The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service.

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Manage Smarter 251 — Richard Weylman — Beyond Customer Satisfaction: Creating Lifetime Clients by Building Loyalty

SalesFuel

Richard Weylman is a renowned expert in sales and customer service, celebrated for his strategic insights into client relationships and building customer loyalty. It was noted that AI could provide deeper personalization in customer interactions, which is crucial for building stronger relationships.

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Square Pegs and Round Holes

Sales and Marketing Management

Teaser: Most corporate social media accounts function more as a customer service tool than a sales tool, and there’s nothing wrong with that. An institution’s Facebook or Twitter can be a public face of the company, but not one that is used to drive sales of new products or services.

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The 18 Best Places for Sales Reps to Research Prospects [Expert Tips]

Hubspot Sales

Sales reps run into trouble when they try to go into a call totally cold. Prospect research is a challenge that's every bit as frustrating as it is essential — so to help you out, we've put together a list of 18 of the best places to research buyers before sales conversations. The Buyer’s Twitter Account.

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