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Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks.

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TMBO Talks on Selling, Prospecting and Coaching Customers With the NBA and WNBA – Part 2

Keith Rosen

Keith Rosen · TMBO Talks on Selling, Prospecting and Coaching Customers With the NBA and WNBA – Part 2. Join me for part two of this three-part sales leadership series with the National Basketball Association (NBA), and the talented leaders of the NBA and WNBA (Women’s National Basketball Association).

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The 5 Stages of Sales Management

Openview

When that transition is from an individual contributor to manager, that adjustment can be even more jarring. We all know the typical story with sales managers – they were a top performing salesperson, had ambitions to move up in their career, and then a position opens up and they are managing a group of salespeople.

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How to Deal When You're Having a Bad Sales Month

Hubspot Sales

Having a bad sales month? Nobody is answering the phone and emails, and it seems like your prospects are falling off the face of the Earth. Inadequate pipeline management A thin or poorly managed sales pipeline can lead to a slump in conversions, as it fails to continuously and efficiently move prospects to the point of sale.

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7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.

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5 Outcomes to Expect When You Implement Effective Sales Coaching [New Research]

Hubspot Sales

High-revenue growth companies are seeing the payoff; 54% of high-performing companies are using sales coaching more than in the past, and 60% use sales coaching as an integrated part of a sales training program. It requires a process, a consistent sales methodology, and time. Coaching vs. Managing.

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How to Find the Best-Suited Call Monitoring Software for Your Business

Nutshell

Call monitoring software lets companies systematically grade, assess, and report agent calls to determine the efficacy of sales and customer care agents’ interactions with clients. It’s the best technique to help inexperienced or confused customer service reps handle tough calls.