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3 Ways Learning Management Software Helps Customer-Facing Teams Win

Lessonly

This post is about more than just learning management software—it’s about how learning is indispensable in life and business. We need scalable, continuous, custom training in the workplace. This need is particularly evident for sales and customer service teams. Let that shape how you pursue learning and progress at work.

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Selling in the New Gig Economy

Crunchbase

According to a Gallup study, about 36 percent of U.S. That same study reports that high-skill, high-earning gig workers comprise one of the fastest-growing segments of the freelance workforce. Do you offer 24-hour customer service? The benefits you offer your customers can be rational or emotional in nature.

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5 Ways To Improve Your Customer Retention Rate

Apptivo

Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. In short, it decreases the customer churn rate. According to a study , 89% of companies state that excellent customer service plays a huge role in improving the customer retention rate.

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Sales Strategy 101: The Ultimate Guide

Zoominfo

Leaning into data can also help your teams to understand customer needs and identify prospects with high intent to purchase. Find case studies Perhaps you don’t have a ton of sales data at your disposal. This includes the software used at each step in the buyer’s journey, from sales and marketing, to customer service.

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Revolutionizing SaaS Sales Training: A Success Journey

Vengreso

The truth is, without proper SaaS sales training, scaling your software company becomes an uphill battle. One such compelling story of metamorphosis comes from Vengreso, which has impressively transitioned from a sales training firm into an influential Software as a Service (SaaS) technology enterprise. The result?

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Meet the Spiff Team: Chapter Ten

The Spiff Blog

Recently, Ali decided to pivot their career from people ops/recruiting to a more technical role, where they can apply their people and analytical skills to create an outstanding user experience. Lulu has experience in customer service, sales, onboarding, data analysis, and languages (he speaks three).

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6 AI Hacks for Inside Sales Reps [+Easy Steps]

Hubspot Sales

It’s amazingly useful to get instant reports that used to take weeks of gathering, study, and interpretation to build only a year ago. The General Advice for AI Applications in Sales The general advice, although sound, is repetitive: Build an automated chatbot to save time and money by creating self-service access for customers.