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Are You a Salesperson or a Customer Service Person?

The Sales Hunter

.” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. Sales managers, what behavior are you rewarding?

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These Stakeholders Can Sabotage Your Sale

SalesFuel

She recommends sharing “specific literature, customer references, case studies, or other sales collateral that can affirm that, be sure to share them.” Additionally, make sure to emphasize the stellar customer experience you deliver. Hearing about your customer service directly from other buyers provides authenticity.

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Sales Leadership Friday: Two Deadly Words in Sales… “If” and “Then”

The Sales Hunter

I can’t tell you the number of times I’ve heard salespeople and sales managers use what I refer to as the two deadly words in sales: “if” and “then.” It’s too easy for salespeople and even sales managers to believe if only something , then they could something.

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Why Can't You Get More Referrals? | Jeffrey Gitomer's Sales Blog.

Jeffrey Gitomer

Is your customer willing to take that risk by referring you? Are they willing to risk a friendship or relationship they have by referring someone to you? Here are a few deeper questions to ponder if you didn’t get what you asked for: What have you done to both earn the trust of AND reduce the risk of your customer?

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7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.

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Tips for Communicating Effectively with Sales Teams

Sales and Marketing Management

Key to the success of sales team communication at Lawson Products is always ensuring that sales management is aware of communication going to their teams. If it’s a change, requires action or will generate a lot of questions, we provide sales management with extra information or tools to respond appropriately.

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Don’t Confuse Recommendations with Referral Leads

No More Cold Calling

Just because clients are willing to refer you doesn’t mean they will. “Turn 70 percent of your prospects into customers.” I dug a little deeper and learned the statistic referred to the Net Promoter Score (NPS)—a tool many companies use to survey clients about their willingness to recommend these businesses to others.

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