DiscoverOrg Sales

NOVEMBER 15, 2017

DiscoverOrg’s Customer Success department – traditionally tasked with onboarding and responding to client requests – has become a key factor in the aggressive growth of DiscoverOrg. Spotlight on customer retention. Why not structure Customer Success the same way? That’s right.

Retention 227

Retention Travel Customer ROI 227

Pipeliner

OCTOBER 27, 2021

In sales, there’s a well-known cliché that states, “It costs five times more to acquire a new customer than it does to retain one,” and while that number may fluctuate depending on the industry you’re in, retaining customers is indeed easier than finding new ones. Turn feedback into action.

Retention 96

Retention Customer Analytics Churn 96

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Pretty simple, right?

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Nutshell

DECEMBER 21, 2022

Most sales training focuses on prospecting , lead nurturing, and closing techniques. In other words, the things a sales rep needs to know to attract new customers. Smart salespeople know that the initial sale is small potatoes compared to the numerous sales they can make in the future if they learn to retain their current customers.

Retention 71

Retention Outsourcing Services Buyer Customer 71

Apptivo

JUNE 21, 2023

Businesses realize that it’s essential to draw in prospective customers in order to expand their enterprise and make it viable. Maintaining good relationships with the existing customer base plays a prominent role in customer satisfaction , thereby increasing the percentage of retention rate.

Retention 52

Retention CRM Customer Loyalty 52

Pipeliner

JUNE 7, 2020

Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. But as customers who have attempted to switch cable providers can attest, that is not always the case. Some ask, “which is better: acquisition or retention?”, All of these.

Retention 86

Retention Strategy Customer Churn 86

Score More Sales

SEPTEMBER 27, 2013

Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them. Go to a restaurant for the first time in hopes of having a high value customer experience – it is rare. Also, in their study, customer expectations were exceeded only 16% of the time.

Retention 254

Retention Company Customer Lead Rank 254

The Pipeline

JULY 16, 2019

Not a moto for successful selling and retention, but maybe it has some purpose. The common goal in sales is winning your prospect’s prospect. The fact is that most buyers only focus on pleasing their direct customer when we help them do that better, they win, and we win. Who’s Paying For This? Deliver More.

Prospecting 284

Prospecting Trade Show Objections Buyer 284

Nutshell

OCTOBER 7, 2020

Most sales training focuses on prospecting , lead nurturing, and closing techniques. In other words, the things a sales rep needs to know to attract new customers. Smart salespeople know that the initial sale is small potatoes compared to the numerous sales they can make in the future if they learn to retain their current customers.

Retention 71

Retention Outsourcing Services Buyer Customer 71

Vengreso

JULY 12, 2022

From sales organizations having to go from in-person selling to virtual selling, to shifting how prospecting is done by leveraging online tools – there has been a lot to navigate. As sales leaders and sales teams have been focused on prospecting faster and more efficiently, there has been a quiet epidemic happening in the background.

Churn 132

Churn SugarCRM Customer Epicor 132

No More Cold Calling

JUNE 25, 2020

Is your sales team searching too many faces, looking for traces of prospects, instead of narrowing the search to recruit only your ideal clients? I bet they are, and in doing so, they’re clogging up your pipeline with cold leads and ignoring your best source of new business—current customers. They’ll drive new revenue the fastest.

Lead Generation 409

Lead Generation B2B Lead Rank Lead Scoring 409

Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test. But there’s more to do.

Positioning 127

Positioning Customer Churn Face-to-face 127

Smooth Sale

APRIL 5, 2024

Photo by Geralt Attract the Right Job Or Clientele: Why Is Your Business Not Attracting New Customers? Why is your business not attracting new customers? Our collaborative blog offers insights for the question, ‘Why is your business not attracting new customers? If they can’t find you, they can’t do this.

Customer 88

Customer Social Media Hiring Licensing 88

Babette Ten Haken

AUGUST 20, 2018

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Yet, these bold, splashy stories, which our marketing departments love, leave the customer’s biggest question unaddressed: “Will you forget about taking good care of me, once I sign the contract?”. Think about it.

Retention 51

Retention Customer SME Industry 51

Keith Rosen

OCTOBER 13, 2017

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?

Retention 86

Retention Lead Rank Lead Scoring Hiring 86

Smooth Sale

DECEMBER 29, 2023

Photo by GDJ Pixabay Attract the Right Job Or Clientele: How to Simplify the Appointment Process for Prospective Clients Successful selling requires a meeting of the minds between the buyer and the seller. The customer and client journey will always begin with learning the company’s existence of one another.

Prospecting 88

Prospecting How To Hiring Influencer 88

Zoominfo

FEBRUARY 3, 2022

As we enter another year of global uncertainty, everyone is searching for something positive — including your customers. If you are able to make a good impression on your customers, they are much more likely to remain loyal. The study also found that after a positive customer experience, consumers are 3.5

Customer 100

Customer Loyalty Consumer Survey 100

Zoominfo

FEBRUARY 13, 2018

The B2B Marketer’s Guide to Customer Engagement! Customer engagement, though only a piece of the marketing puzzle, shouldn’t be ignored. Engaged customers spend more money, actively support branding initiatives, and spread the reach of your company. Use it to create and inform your new customer engagement strategy.

Top of Funnel 212

Top of Funnel Customer Buyer Persona Hiring 212

MTD Sales Training

SEPTEMBER 5, 2018

We all know the benefits of using quality questions in uncovering the current position our prospects are in. A prospect may say, “Well, I’ll know I’ve made then right choice if my productivity has gone up 10% in the next 6 months”. It highlights exactly what the prospect wants from your service or product. Happy Selling!

Prospecting 224

Prospecting How To Retention Benefit 224

Sales and Marketing Management

APRIL 26, 2019

Instead, we need to build specialist functions and individual capabilities that will allow us to effectively and efficiently engage with the customer at each stage of the customer-driven sales model. Just consider the following: Customers are actively avoiding salespeople. Customers are harder to reach.

Top of Funnel 229

Top of Funnel Ideal Customer Profile Customer Lead Rank 229

Smooth Sale

DECEMBER 1, 2023

Photo by LeeRosario via Pixabay Attract the Right Job Or Clientele: How To Entice Your Automotive Customers Online Today, customers looking for vehicles for purchase or hire will do so by researching online first. Accordingly, our collaborative blog offers insights on How To Entice Your Automotive Customers Online.

Automotive 106

Automotive Paid Content Customer Advertising 106

Tenbound

JANUARY 3, 2024

Predictable Prospecting: How to Radically Increase Your B2B Sales Pipeline By Marylou Tyler & Jeremey Donovan Part 1: TARGET Chapter 1: Internalizing Your Competitive Position Conduct a Six-Factor analysis of your strengths, weaknesses, opportunities, and threats. Reputation : This includes customers and partners reputation.

Prospecting 49

Prospecting Outsourcing Services Top of Funnel Sales Qualified Lead 49

DiscoverOrg Sales

NOVEMBER 14, 2018

The Ideal Customer Profile (ICP) is used to identify, source, and prioritize your best prospects – but how do you create an accurate ICP in the first place? It takes time, money, and people to attract, convert, and delight new customers. What is an Ideal Customer Profile? Two words: finite resources.

Ideal Customer Profile 150

Ideal Customer Profile Lead Rank Lead Scoring Customer 150

Zoominfo

JANUARY 11, 2021

Although each prospect is unique, your target audience will have some traits in common, based on industry, location, company size, etc. Creating customer profiles for these prospects is crucial for your marketing campaigns—and in the end, your sales. What is a Customer Profile? The Benefits of Creating Customer Profiles.

Ideal Customer Profile 162

Ideal Customer Profile B2B Buyer Persona Top of Funnel 162

Janek Performance Group

APRIL 17, 2024

Typically, these professionals are tasked with identifying and qualifying potential leads and initiating contact with prospects. They can be instrumental in accelerating revenue generation and fostering customer relationships. In addition, BDRs relay customer feedback and market trends to internal teams.

Outsourcing Services 118

Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

Sales and Marketing Management

OCTOBER 26, 2018

Author: Michael Nørregaard When prospects are evaluating your company, they’re looking to ultimately maximize their return on investment. To get started, examine your customers’ journey within your organization -- every touchpoint they have in your company, every person they interact with. This is crucial. Listen, plain and simple.

Loyalty 274

Loyalty Customer Face-to-face Video 274

Smooth Sale

DECEMBER 14, 2023

Photo by Geralt via Pixabay Attract the Right Job Or Clientele: Time To Improve Customer Care for Growth Revising one or more strategies to elevate your brand, reputation, and business dominance position is always possible. But one underlying factor affects everything: The willingness to improve customer care for growth.

Customer 78

Customer Policies Loyalty Call-back 78

Smooth Sale

MAY 25, 2022

Attract the Right Job Or Clientele: Improving Your Business Prospects One Step At A Time. Our collaborative blog provides insights for ‘Improving your business’ prospects one step at a time.’. Specifically, looking at how you can hope plus take action for improving your business’ prospects one step at a time. _.

Prospecting 139

Prospecting Hiring Licensing Research 139

Alice Heiman

NOVEMBER 21, 2018

What many can’t tell you, is their plan for retaining and growing their existing customers. Isn’t that exactly what you are doing if you don’t have a strategy to retain and grow your existing customers? The easiest and most cost-effective sale you can make is selling more or something new to a happy customer @LizRHeiman Click To Tweet.

Customer 116

Customer Webinar Metrics Retention How To 116

Mereo

MARCH 31, 2022

Buyer retention is vital to the revenue performance of your selling organization. Compared to prospecting new buyers, retaining 5% more buyers can increase profits from 25-95% and increase your selling success rate to 60-70%. And investing time into a long-term buyer is worth more than only going after new prospects.

Retention 36

Retention Buyer Face-to-face Survey 36

SugarCRM

NOVEMBER 23, 2021

Getting prospective customers to buy doesn’t happen overnight, regardless of how awesome your product or service is. Given the landscape of far-sighted customers and fierce competition, making the sale can be quite challenging. Customer retention is not a single event that happens at contract renewal.

Retention 26

Retention Customer Marketing Webinar Metrics 26

Mereo

AUGUST 18, 2022

BOTH BUYER RETENTION AND ACQUISITION PLAY A ROLE IN REVENUE PERFORMANCE. Buyer retention is vital to your organization’s revenue performance. According to HubSpot, 90% of satisfied customers are more likely to repurchase, and 93% are likely to stick with a company that shows excellent customer service.

Retention 41

Retention Buyer Top of Funnel eBook 41

Smooth Sale

OCTOBER 4, 2023

Photo via Image Link – CC0 License Attract the Right Job or Clientele: Are You Ready To Increase Your Business Appeal for Customers ? Making your business appeal to customers is part of your job as a business owner. The similarities prospects sense, plus curiosity, will encourage them to connect with you.

Customer 78

Customer Hiring Licensing Loyalty 78

SugarCRM

AUGUST 11, 2022

The findings reveal that the average customer turnover churn rate is now nearly one-third globally. This shocking statistic means companies are losing nearly one in every three customers. Much organizational data is generated around a single customer or prospect. Improving Retention with a Combination of the Old and New.

Retention 26

Retention Lead Rank Lead Scoring Customer 26

Babette Ten Haken

NOVEMBER 20, 2019

Customers sense that, by working with you, they become part of something bigger than just the initial sale of a product or service. Because one of the best ways to retain customers is by selling the future of your co-invested relationship, from day one. At the end of each day, retaining customers starts on day one.

Ideal Customer Profile 58

Ideal Customer Profile Retention Education Benefit 58

SalesLoft

JUNE 14, 2018

Employee retention is critical to the success of sales organizations. Retention is strategic. One strategy organizations can benefit from is the use of older generations to increase retention. One strategy organizations can benefit from is the use of older generations to increase retention. Customers Benefit From Loyalty.

Retention 52

Retention Hiring Loyalty Face-to-face 52

Membrain

JUNE 28, 2023

Successful onboarding improves retention, increases the pace at which new employees begin producing revenue, and ensures a seamless experience for your prospects and customers. Sales onboarding is an important part of building and growing a sales team.

How To 142

How To Retention Revenue Sales 142