Six Clues Your QBRs are Box-Checking Exercises … and How to Fix Them
Emissary
SEPTEMBER 27, 2021
They don’t replace the need for periodic and informal check-ins. Create opportunities for your clients to participate in focus groups or advisory groups with other clients. How to fix it: Servicing motions should take place at the time of need, preferably through efficient self-service or asynchronous means.
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