Bernadette McClelland

SEPTEMBER 8, 2014

But as authorities in our fields – whether you are an analyst in a technology company, an agent in real estate office or a consultant in the health industry – our responsibility to our potential and current clients and customers is to be the go-to person. .’ Complimentary? So, give this some thought… 1.

Webinar Metrics 246

Webinar Metrics Real Estate Airlines SME 246

Bernadette McClelland

SEPTEMBER 8, 2014

But as authorities in our fields – whether you are an analyst in a technology company, an agent in real estate office or a consultant in the health industry – our responsibility to our potential and current clients and customers is to be the go-to person. .’ Complimentary? So, give this some thought… 1.

Webinar Metrics 246

Webinar Metrics Real Estate Airlines SME 246

Bernadette McClelland

AUGUST 17, 2016

Americans thrive on the sales culture with conferences, think tanks, forums and the like. Even the UK and Europe have their own culture of extracurricular sales environments. (I And when I first hung out my shingle, my mentor at the time asked me, ‘Why Sales?’ ‘, especially here in Australia.

Lead Rank 150

Lead Rank SME Conference B2B 150

Crunchbase

MARCH 13, 2023

The current tumultuous economic climate has led to a deluge of layoffs in the technology industry. Industry leaders such as Adobe , Microsoft , Google , PayPal and Shopify are making big layoffs, with a large swath of cuts focused on their revenue teams. The general rule is to avoid the extreme ends of the spectrum.

Territories 59

Territories Churn Face-to-face SME 59

Babette Ten Haken

AUGUST 21, 2019

Once a sale is consummated, and a contract comes in-house for execution, the client’s story keeps changing. Evolving within the relentless pace and cadence of changing Industry 4.0 Babette is a member of SME, ASQ, SHRM and the National Speakers Association. I’d say you have a lot in common. Wouldn’t you?

Ideal Customer Profile 92

Ideal Customer Profile SME Industry Exact 92

Babette Ten Haken

JULY 31, 2019

Do you know the story of what happens to clients, after that new contract lands in-house, for post-sale execution? If you plan to renew that contract at a later date, perhaps it makes sense to become invested in that post-sale story. Or, that your organization’s pre-sale stories end up sounding too perfect to be realistic.

Retention 96

Retention Ideal Customer Profile Customer SME 96

Babette Ten Haken

AUGUST 23, 2018

Once they consummate the sale, and the contract is signed, they hunt up their next deal. Then, post-sales customer support teams often find themselves in fire-fighting mode. They continue to do business with you and your organization based on the value of post-sales support. Close deals. Crush quotas and the competition.

Retention 154

Retention Customer Revelation Loyalty 154

Artesian Solutions

JUNE 1, 2020

In Artesian’s early startup days, we were fortunate enough to receive angel investment from several prominent industry titans, including Dr Steve Garnett the ex. Our recent whitepaper, The 2030 Sales Revolution , was co-authored by Stephen and covers many of the topics from his speech. Download it below.

Chordiant 52

Chordiant Sage SME Scale 52

Allego

SEPTEMBER 1, 2022

Yet that’s what many sales reps do—especially those working at manufacturing and industrial companies. As a result, sales teams end up with a disjointed content “system,” with content located in multiple locations. 7 Steps to a Strong Sales Content Management System. 7 Steps to a Strong Sales Content Management System.

Collateral 62

Collateral SME System Video 62

Babette Ten Haken

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Then, the original sales professional is not part of these critical, post sale steps. When gaps in post sale execution persist in organizations and associations, why are internal stakeholders still so surprised? Or worse, something in-between.

Ideal Customer Profile 72

Ideal Customer Profile Churn SME Loyalty 72

Babette Ten Haken

NOVEMBER 29, 2018

Just like the production lines during the Third Industrial Revolution, The Age of Mass Production. Except that, Today, Tomorrow and in the Future, customers do business in The Fourth Industrial Revolution environments. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. To “someone else.”.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

JANUARY 10, 2019

Or, your sales manager’s quota. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. These 6 Professional Development targets are more than the six “things” you need to accomplish or “do” in order to meet your employer’s KPIs. Creating your very own professional development targets gives you ownership of you.

Ideal Customer Profile 96

Ideal Customer Profile SME Retention Quota 96

LeadFuze

JULY 19, 2021

What is Sales Velocity? We have to begin by giving a sales velocity definition. Essentially Sales Velocity is the speed at which leads and opportunities move down and out of your funnel. Sales velocity (or pipeline velocity) can be measured in a few ways: The age in stage before moving to the next stage. Click To Tweet.

Influencer 59

Influencer Pipeline Top of Funnel Funnel 59

Babette Ten Haken

SEPTEMBER 13, 2018

First, the industrial Internet of Things (Industry 4.0 Develop Industry 4.0 leadership and communication skillsets, tools and strategies for today’s and tomorrow’s digitally transforming industries. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 73

Ideal Customer Profile Face-to-face SME Hiring 73

Babette Ten Haken

MAY 31, 2018

She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention, especially in challenging Industrial Internet of Things environments. Image source: iStock.

SME 61

SME Customer Retention Survey 61

Babette Ten Haken

JANUARY 18, 2018

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. What could go wrong, post-sale? Besides, the post-sale care and feeding of those valuable clients is SEJ: Someone Else’s Job. After all, sales professionals are compensated for acquiring customers, not baby-sitting them, right?

Sports 74

Sports Retention Customer Compensation 74

Babette Ten Haken

JUNE 3, 2019

Especially in industries with STEM and left-brain stakeholders. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Combine courage, curiosity and critical thinking skills to co-create compelling stories which inspire trust in one another. Find out more about Babette’s professional story here.

Decision Maker 82

Decision Maker SME Ideal Customer Profile Margin 82

Babette Ten Haken

FEBRUARY 21, 2019

Regardless of whether you are an inside or outside sales professional, the care and feeding of potential and current clients is critical. Because you either are the sales professional who overpromises, underspecifies and sends post-sale execution into a mad scramble. Well, the sales rep was OK. And get back to you.”.

Ideal Customer Profile 64

Ideal Customer Profile Retention SME Referrals 64

Babette Ten Haken

APRIL 8, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Decision Maker 101

Decision Maker SME Ideal Customer Profile Engineering 101

Babette Ten Haken

OCTOBER 1, 2018

And, trust me friends, the “what we bring” is far more than our professional titles, educational pedigrees, certifications or sales close ratio. Today’s customers in digitally transforming industries anticipate continuing to do business with us because we are focused on becoming better and better. In better serving their needs.

Ideal Customer Profile 75

Ideal Customer Profile SME Hiring Retention 75

Babette Ten Haken

AUGUST 1, 2018

That is the power of Industry 4.0, the industrial Internet of Things business and operational ecosystem. She is a member of SME, ASQ, SHRM and the National Speakers Association. Compelling stories become the reasons new hires seek to be engaged within that organizational culture. is available on Amazon. Image source: Fotolia.

Customer 51

Customer Demand Generation Agencies Hiring Demand Generation 51

Babette Ten Haken

SEPTEMBER 3, 2018

Today’s digitally connected, Industry 4.0 Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 55

SME Retention Ideal Customer Profile Negotiation 55

Babette Ten Haken

DECEMBER 16, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Become more visible, relevant and valuable: not only to your employer but also to your strategic partners and clients. Find out more about Babette’s professional story here. Her playbook of communication tools and methods, Do YOU Mean Business?

Ideal Customer Profile 85

Ideal Customer Profile SME Face-to-face Engineering 85

Babette Ten Haken

MARCH 8, 2018

When I speak to sales audiences about customer retention, their expectations are that I will provide them with clever tools and tips on renewing customers, so they can meet quota. Meeting their numbers looks a whole lot different than meeting sales quota. Not just sales, not just operations or the supply chain.

Strategy 74

Strategy Customer Retention SME 74

Mindtickle

JANUARY 27, 2017

While every sales manager has their own unique coaching style, the end goal is the same; develop and improve how their sales reps sell and meet quotas. Structured coaching ensures reps have consistent behavior, produce more predictable sales results and follow a sales process. Research by the Sales Executive Council.

Sales Coaching 59

Sales Coaching Coaching Top of Funnel SME 59

Babette Ten Haken

FEBRUARY 12, 2018

What does the internal landscape look like, in terms of consistent delivery of products, services and post-sale support? Three areas are critical to creating consistent, holistic, delivery of customer success for customer retention: Marketing and Sales Strategies. Marketing and Sales Chaos creates Confused Customers.

Customer 84

Customer Churn Retention SME 84

Babette Ten Haken

OCTOBER 11, 2018

I offer 16 Industry 4.0 She is a member of SME, ASQ, SHRM and the National Speakers Association. A great place to start learning how to reach across departmental silos, and the operations-business abyss, is to pick up a copy of my book, Do YOU Mean Business? Then, follow up! is available on Amazon.com.

Strategy 78

Strategy Journal Ideal Customer Profile SME 78

Babette Ten Haken

MAY 23, 2018

And while customer experience survey results are used to drive marketing and sales campaigns, how often do you dig deep to identify the people behind the numbers? However, while you wrestle with bringing the old and the new together, within an Industry 4.0 She is a member of SME, ASQ, SHRM and the National Speakers Association.

Retention 55

Retention Customer SME B2C 55

Babette Ten Haken

AUGUST 29, 2018

Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution? Now, the last thing sales people want to hear about is that there is a last thing they have to remain vigilant about. Not the last thing in a sales close “To Do” list.

Retention 62

Retention Strategy Customer SME 62

Babette Ten Haken

FEBRUARY 27, 2020

I am a member of SME, ASQ, SHRM, ATD and the National Speakers Association. Become more visible, relevant and valuable not only to your employer but also to your strategic partners and clients. Find out more about my professional story here. My playbook of communication tools and methods, Do YOU Mean Business? is available on Amazon.com.

SME 86

SME Margin Engineering Education 86

Babette Ten Haken

DECEMBER 9, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Become more visible, relevant and valuable not only to your employer but also to your strategic partners and clients. Find out more about Babette’s professional story here. Her playbook of communication tools and methods, Do YOU Mean Business?

Ideal Customer Profile 77

Ideal Customer Profile SME Trends Tools 77

Babette Ten Haken

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. The post-sale care and feeding of customers is relegated to just about everybody who had zero to do with acquiring these customers. Customer Unretention Syndrome results from 4 Sales Achilles Heels.

Retention 74

Retention Customer SME Engineering 74

Babette Ten Haken

SEPTEMBER 10, 2018

How many of your clients have voiced this sentiment, when attempting to traverse execution of pre-sale promises and their post-sale service delivery and execution? Just in case those vendor partners really do not live up to pre-sales promises. Read my article on how to make post-sale customer abandonment a thing of the past.

Ideal Customer Profile 58

Ideal Customer Profile SME Retention Vendor 58

Babette Ten Haken

SEPTEMBER 5, 2018

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? The sales-engineering interface®, where business and operations intersect, creates value added customer experience. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com.

Customer 109

Customer SME Retention Engineering 109

Mindtickle

JANUARY 27, 2017

While every sales manager has their own unique coaching style, the end goal is the same; develop and improve how their sales reps sell and meet quotas. Structured coaching ensures reps have consistent behavior, produce more predictable sales results and follow a sales process. Research by the Sales Executive Council.

Sales Coaching 52

Sales Coaching Coaching Top of Funnel SME 52

Sales Hacker

SEPTEMBER 13, 2021

Another effect is that they will be able to share in the praise regarding revenue, which usually falls to sales alone. Spontaneous (SME). When leads are drying up, sales calls for a campaign, like showing up at a trade fair or business event. In this situation, there’s much better cooperation between sales and marketing.

ROI 93

ROI Account Lead Rank Marketing 93

Babette Ten Haken

OCTOBER 10, 2018

We become disengaged from our own Industry 4.0 Babette Ten Haken is a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator, forged by her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association. job functions.

Ideal Customer Profile 70

Ideal Customer Profile Customer SME Hiring 70