Remove service what-is-a-knowledge-base
article thumbnail

How to improve help desk support via knowledge management

Apptivo

Centralize your knowledge 2. Support executives have to arm themselves with knowledge at their fingertips about every product and service, their pricing, all policies with regard to service, warranty and all probable faults that can be serviced, etc. As business evolves, knowledge will exist in fragmented places.

article thumbnail

How to Excel at Delivering the Right Client Experience

SalesFuel

They have expanded services to become pharmacists, optometrists, health care specialists and food stamp redeemers. Equally important, you need to know what would make dissatisfied customers stay away. Still, with all this intelligence, what can you do to provide that ultimate “I care about you” customer experience?

Lead Rank 115
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 AI-Powered Solutions That Boost Sales Training Efficiency Now

Allego

For sales training to be effective, you must: Identify Specific Needs: This involves understanding the unique aspects of your product or service, the target market, and the skills or knowledge gaps within the sales team. What you can do, though, is tap the power of artificial intelligence (AI). It’s a lot.

Training 105
article thumbnail

Hiring Salespeople

Adaptive Business Services

I can train product knowledge and sales skills. Therefore, I largely hire based on characteristics. I will assume that what I see during the interview process I will also see during training, how they will work with potential clients, and what will be their ability to earn repeat business and referrals. It’s my reward.

Hiring 71
article thumbnail

In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

article thumbnail

EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

What is customer service software? Customer service software Vs Customer relationship management 3. Touchpoints & Modes of customer service 4. Important components of customer service software 5. What to Look for in a customer support software? What to Look for in a customer support software?

article thumbnail

EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

What is customer service software? Customer service software Vs Customer relationship management 3. Touchpoints & Modes of customer service 4. Important components of customer service software 5. What to Look for in a customer support software? What to Look for in a customer support software?