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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. My company has experienced virtually no turnover among customer-contact employees.

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@Seismic Raises $92M in Series F Funding Led by the Permira Funds, Valuing Company at ~$1.6B

SBI

With more than 600 enterprise customers worldwide, Seismic enjoys a best-in-class net retention rate of nearly 120 percent, indicative of the growing value it’s delivering its customers. Founded in 2010 with headquarters in San Diego, Seismic now has more than 900 global employees across 14 offices. Media Contact.

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The 5 Top Media for Cold Prospecting

Pointclear

Ruth Stevens is Founder of eMarketing Strategy , a consulting practice that assists companies in building their customer acquisition and retention strategies. The DMA’s 2010 Response Rate Report reported a healthy 1.68% response rate to B-to-B prospecting letter mail and 2.18% to its cheaper cousin, postcard mail.

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Growing Revenues for Businesses, Raising Funds for Nonprofits.

Score More Sales

by Lori Richardson on July 29, 2010. Here are a few other points to think about – and talk to your favorite cause to make sure they are maximizing their time and efforts: - They need to contact their constituents more than just when you want something from them. Contact Me FREE Download FREE. Consulting. Recent Posts.

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The Sales Leader's Guide to Performance Management

Hubspot Sales

Employee retention in the sales field continues to be an issue. years , down by half from 2010. Price: Contact Xactly. Price: Contact Anaplan. Price: Contact IBM. Price: Contact SAP. Price: Contact Oracle. Price: Contact Optymyze. Here are some recommendations. Image source: Xactly.

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What Contributes to Sales Success?

Anthony Cole Training

HOME ABOUT US SOLUTIONS INTEGRATED LEARNING CLIENT RESULTS FREE RESOURCES SHOPPING CONTACT US SALES BREW SALES FORCE ONE SELLING FOR LIFE. Dont miss "5 Ways That Managers Can Impact Sales This Year in the May-June 2010 SalesforceXP magazine! CONTACT US. |. Does Your Team Need a Wake Up Call? Why Arent Your Salespeople Selling?

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Jonathan Farrington's Blog ? The Real Value of Your Contacts ? The.

Jonathan Farrington

The Real Value of Your Contacts – The Smartr Survey. SMARTR SURVEY REVEALS AMERICANS PLACE AN AVERAGE VALUE OF $20K ON THEIR BUSINESS CONTACTS! Despite high value, nearly 50% still keep contact information in a paper address book and nearly one-third with contact info for others admitted that 25% of contacts are out of date.